Inhouse Telemarketing Manager (0779) At Oxfam GB

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have experience of managing a large telephone marketing operation for fundraising, managing a complex programme with multiple concurrent calling programmes (especially focused on Regular Giving)?

Do you have data-led decision making experience with continuous improvement through testing and learning?

Do you have the ability to inspire and make remote callers feel essential to our mission delivery?

We are looking for an Inhouse Telemarketing Manager at an exciting new phase for Oxfam while we launch our new Engagement Strategy. Our Engagement Strategy has challenging ambitions for Oxfam to grow its supporter base and income, and build a culture based on feminist values and principles.

What you’ll be doing:

In this role, you will be pproviding telephone marketing expertise to build an inhouse telephone marketing operation that will deliver to ambitious supporter recruitment, development and retention goals.

You’ll have:

We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.

An ideal candidate for the role will also be / have:

Experience of managing a large telephone marketing operation for fundraising, managing a complex programme with multiple concurrent calling programmes (especially focused on Regular Giving).
A data-led decision maker who has driven continuous improvement through testing and learning.
Ability to inspire and make remote callers feel essential to our mission delivery.
A team player who can work effectively with other teams with overlapping responsibility for supporters in a way that gets the best outcome for supporters and avoids silos.
Flexible and agile – able to adapt and change plans quickly in order to take unexpected opportunities.
High levels of curiosity & external awareness – seeking to learn from others inside and outside of the sector and to be the best.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a part-time, job share, fully or partially home-based.

Our values and commitment to safeguarding:

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment by complying with our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of our organisation.

Offers of employment within the open recruitment stages will be subject to one satisfactory internal reference from a current manager in line with current policy where the selected candidate is moving to a new Division and the role has significantly changed from their current post. Gaining an internal employment reference will not apply to those within ringfence selection or suitable alternative / redeployment situation which falls under Oxfam’s redundancy process.

Conditional offers made in selection stages may also be subject appropriate screening checks. Oxfam GB participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will take into account any live disciplinary sanctions a candidate may have when making the selection decision.

How to apply:

If you are external to Oxfam please upload a copy of your CV and or Cover Letter.

If you are an internal applicant We no longer need you to upload a copy of your CV but instead please provide a written statement of how you meet essential criteria for the role

As part of your online application please do the following:

Please fill in the application form
Provide a written statement of how you meet essential criteria for the role

You can upload the written statement in the CV section of your application.

Oxfam GB is a Disability Confident Employer. Should you be unable to submit your application online and would prefer an alternative method please contact our recruitment team (recruitmentteam@oxfam.org.uk). If you also want to discuss your application, please do contact us as well.

About Us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of an international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.