INVITATION TO TENDER FOR NUTRITION SERVICES At Action Against Hunger Canada

please visit this link to find the details of the ITB. https://actionagainsthunger.ca/invitation-to-tender-for-nutrition-services/

SUBJECT: INVITATION TO TENDER FOR NUTRITION SERVICES

Dear Applicant, Following your interest in the above-mentioned invitation to tender, please find enclosed the following documents, which constitute the tender dossier. Any request for clarification must be received by Action Against Hunger in writing at least 10 days before the deadline for submission of tenders. Action Against Hunger will reply to bidders’ questions at least 5 days before the deadline for submission of tenders. Costs incurred by the bidder in preparing and submitting the tender proposals will not be reimbursed. We look forward to receiving your tender at the address specified in the Instructions to Bidders before 17:00 EST (Toronto) on June 19th, 2022 as stated in the procurement notice. If you decide not to submit a tender, we would be grateful if you could inform us in writing, stating the reasons for your decision. Yours sincerely, Technical Support Team Action Against Hunger Canada AAHCA-IOP-2022-01 Action Against Hunger – 2 / 34 Procurement 2019 Call for Tender for Nutrition Services Publication reference: AAHCA-IOT-2022-01 May 20, 2022 AAHCA-IOP-2022-01 Action Against Hunger – 3 / 34 Procurement 2019 TABLE OF CONTENTS SUBJECT: INVITATION TO TENDER FOR NUTRITION SERVICES 1 A – INSTRUCTIONS TO BIDDERS 4

1. Preamble 4
2. Purpose of the Call for Tenders 5
3. Call for Tenders Schedule: 6
4. Questions and Clarifications 6
5. Eligibility 7
6. Instructions to submit an Offer 7
7. Call for Tender Process 9
8. Period of validity 9
9. Currency of tenders 9
10. Language of offers and procedure 9
11. Alteration or withdrawal of tenders 9
12. Opening, evaluation of tenders and selection criteria 9
13. Notification award and contract signature 10
14. Contract 11
15. Cancellation of the tender procedure 11
16. Ethics 11 B – TECHNICAL and COMMERCIAL SPECIFICATIONS 12
17. Technical description of the Goods / Services 12
18. Delivery conditions 17
19. Quality of the product 17
20. Non-conformity of delivery 18
21. Intellectual Property 18 Appendix A: Technical Specifications and Technical Offer 21 Appendix B: Supplier Questionnaire 22 Appendix C: Pricing Matrix 27 Appendix D: AAH Good Business Regulation 29 Appendix E: AAH Terms & Conditions 33 AAHCA-IOP-2022-01 Action Against Hunger – 4 / 34 Procurement 2019 A – INSTRUCTIONS TO BIDDERS In submitting a tender, the bidder accepts in full and without restriction the special and general conditions governing this tender as the sole basis of this tendering procedure. The bidder accepts Action Against Hunger General Terms and Conditions of Purchase by default or will include its own Sales conditions in its offer. If the bidder wishes to point out restrictions to Action Against Hunger Purchase Terms and Conditions, such reservations should be clearly explained in a letter included in the offer. Failure to submit a tender containing all the required information and documentation (including all Appendices and supporting documentations as part of this RFP) within the deadline specified may lead to the rejection of the tender.
22. Preamble Action Against Hunger tackles the causes and effects of hunger and diseases that threaten the lives of vulnerable children, women and men. Established in France in 1979, Action Against Hunger are a nongovernmental, non-political, non-religious, non-profit organization. Action Against Hunger opened a headquarters in Canada in 2006. This office fosters better understanding of hunger in malnourished communities and the best ways to support them, recruits committed Canadian experts who work alongside communities to save lives and develop sustainable solutions, and supports the ‘big picture’ – global collaboration of governments, agencies and citizens working on solving hunger. The Global Nutrition Cluster Technical Alliance The Global Nutrition Cluster Technical Alliance (GNC Technical Alliance or Alliance) is an initiative for the mutual benefit of the nutrition community, and affected populations, to improve the quality of nutrition in emergency preparedness, response, and recovery. The Alliance consists of two pillars of work, Thought Leadership (developing interim guidance and advancing NiE technical areas) and the Technical Support Team. The Technical Support Team (TST) exists to provide timely, cost effective, coordinated, and sustainable technical support to nutrition emergencies. This is achieved by offering expert guidance, high quality learning and training, either remotely, through the deployment of an Advisor or through recommendations of expert nutrition consultants. Support can be accessed, by anyone interested in nutrition, via the Request Form. All requests for support, however small, from all types of organizations (including government) should submit requests here, and a response will be received within 24 hours. The GNC Technical Alliance Partners are made up of the GNC partners and other individuals, organizations, initiatives, and academia at global, regional and national levels that hold nutrition technical expertise across the humanitarian and development spheres. AAHCA-IOP-2022-01 Action Against Hunger – 5 / 34 Procurement 2019 The GNC Technical Alliance strives to improve the quality, efficiency and coordination of technical support to nutrition emergency responders. This includes developing innovative new approaches to provide remote support, ensuring that all nutrition responses are gender-sensitive, expanding the number, language profile and technical areas of the GNC Technical Alliance Consultant Roster, and working with local organizations and experts to provide an efficient and adapted response to nutrition emergencies. SMART The Standardized Monitoring and Assessment of Relief and Transitions (SMART) is a nutrition assessment methodology that was specifically designed to provide decision-makers with the ability to collect reliable and accurate nutrition and mortality data, both in humanitarian and development contexts. After more than a decade of refinement and application, SMART has grown to be the reference and gold standard cross-sectional field methodology among organizations and governments. The methodology has evolved to include Rapid SMART methods that Action Against Hunger has used to assess displaced populations and in conflict contexts where there is limited access (e.g. Afghanistan, South Sudan, Central Africa Republic) and national SMART surveys that are currently being adopted by many countries (e.g. Malawi 2019, Syria 2019, Tanzania 2014-2018, Lebanon 2021, Niger, Burkina Faso, and Central Africa Republic). As the Global SMART Initiative Convener, the SMART Project Team at Action Against Hunger Canada supports key nutrition stakeholders by enhancing response capacity in emergencies, high-risk contexts with an absence of reliable data, interventions with displaced populations, and in development settings. SMART also provides support by ensuring coordination and dissemination of information around the methodology and advancing technical capacity to conduct SMART surveys. Headquartered in Toronto, Canada and in three strategic regional hubs in East Africa (Nairobi), Middle East (Amman), and Asia (Dhaka), the SMART Initiative has presence in over 55 countries where SMART methodology is regularly used by governments, UN agencies, INGOs, and national NGOs, including: Afghanistan, Bolivia, Burkina Faso, Cameroon, Central African Republic, Chad, Colombia, Democratic Republic Of Congo, Djibouti, Ethiopia, Haiti, Guatemala, Guinea, Haiti, Ivory Coast, Kenya, Liberia, Madagascar, Malawi, Mali, Mauritania, Mozambique, Niger, Nigeria, Peru, Senegal, Sierra Leone, Somalia, South Sudan, Uganda, Togo, Zimbabwe, Afghanistan, Bangladesh, Cambodia, India, Indonesia, Myanmar, Mongolia, Nepal, Pakistan, Philippines, Georgia, Iraqi Kurdistan, Jordan, Afghanistan, Occupied Palestinian Territory, Syria, Ukraine, and Yemen. Action Against Hunger Canada works closely with national governments, UNICEF offices, and local and international NGOs. The response capacity of the organization enables it to deploy to and provide technical support during emergencies even if these occur in countries with no pre-existing organizational presence (e.g. Syria cross border operation in Turkey 2016-2019, Mozambique 2014-2019, Malawi 2019).
23. Purpose of the Call for Tenders The purpose of this Call for Tenders is to solicit competitive offers for the supply of Nutrition Services for the Technical Support Team and the SMART Team within Action Against Hunger Canada. AAHCA-IOP-2022-01 Action Against Hunger – 6 / 34 Procurement 2019 The Purpose of this Call for Tender is to sign a two years (2) Framework Agreement contract for the supply of nutrition services. Total quantities and services mentioned in this Call for Tenders are estimates of Action Against Hunger’s immediate needs and may vary; this estimation can in no case be considered as a firm order from Action Against Hunger. A detailed description of the services required by Action Against Hunger Canada in each stage is contained in the technical specifications (see APPENDIX A – Technical specifications). Details of each stage are outlined in this document.
24. Call for Tenders Schedule: DATE TIME* Deadline for questions for clarification to be discussed during the clarification meeting May 30, 2022 5:00 PM Clarification meeting June 1, 2022 9:00 AM Deadline for request for any clarifications from Action Against Hunger June 8, 2022 5:00 PM Last date on which clarifications are issued by Action Against Hunger June 14, 2022 5:00 PM Deadline for submission of tenders (receiving date, not sending date) June 19, 2022 5:00 PM Tender opening session by Action Against Hunger June 21, 2022 9:00 AM Notification of award to the successful tenderer From July 1, 2022 5:00 PM Signature of the contract From July 1, 2022 5:00 PM * All times are in the local time of Toronto, Canada. Please note all dates are provisional dates and Action Against Hunger reserves the right to modify this schedule. Please note Action Against Hunger reserves the right to pre-select some of the received offers, based upon the criteria listed in article 13 of the present document, and to enter into a competitive dialogue with the shortlisted companies.
25. Questions and Clarifications If Action Against Hunger, either on its own initiative or in response to a request from a prospective bidder, provides additional information on the tender dossier, such information will be communicated simultaneously in writing to all the bidders. Bidders may submit questions in writing to the following by email up to 10 days (10) calendar days before the deadline for submission of tenders, specifying the publication reference and the Tender title: AAHCA-IOP-2022-01 Action Against Hunger – 7 / 34 Procurement 2019 Contact name: Procurement Team E-mail: procurement@actionagainsthunger.ca
26. Clarification meeting / site visit Clarification meeting for participants that have questions will be held on June 1st, 2022 at 9:00 AM, Toronto, Canada time. Recording will be available for those who have questions but are not able to attend. Questions can be submitted in advance.
27. Eligibility Participation in tendering is open on equal terms to any natural and legal persons or company or organization. However, to comply with some of Action Against Hunger’s donors’ rules, participants must clearly indicate their company’s nationality and origin of the proposed goods/services.
28. Instructions to submit an Offer 7.1 – Response Format The tender shall consist of one (1) email. Offers should be sent to procurement@actionagainsthunger.ca with the subject line: Nutrition Services – AAHCA-IOP-2022-01 Offers must be received by Action Against Hunger no later than the 17:00 EST (Toronto) on June 19, 2022 NB: Late proposals will not be accepted and will be returned to the Proponent or discarded. Also, all proposals will be irrevocable after the Call for Tenders closing date. 7.2 – Content of Tenders The Tenderer must provide sufficient information in the proposal to demonstrate compliance with the requirements set out in each section of this request for proposal. The proposal shall include, as a minimum:
29. An itemized list of all documents in the proposal.
30. “Service provider Questionnaire” duly completed (see Appendix B). This questionnaire should be completed with all required information such as: a) Proof of Company Registration. (only for Organizations and Companies) b) A copy of audited financial statements for last three (3) years (balance sheet and income statement). (only for Organizations and Companies) AAHCA-IOP-2022-01 Action Against Hunger – 8 / 34 Procurement 2019 c) The details of the names, address and contact information of three (3) references for whom the same type of services were provided. Action Against Hunger reserves the right to contact these references, without notifying the Tenderer. d) An organizational (human resources) chart for the company in general. (only for Organizations and Companies) e) An organizational (human resources) chart for the proposed team, clearly indicating reporting lines and client contact points. (If applicable) f) CVs for proposed individual or team
31. A detailed Technical Offer addressing each component of the TST and SMART requirements and responding to all technical specifications in Appendix A. Offer formats are flexible but must address all stages of development and clearly demonstrate how the company and/or project team meet the desired qualifications outlined in this document. Action Against Hunger Canada is open to creative or unconventional solutions for the TST so long as the technical requirements and the needs of users can be met. Technical Offers should include at a minimum: a) Profile of Team Assigned to the TST project which clearly outlines: i) The structure of the team and reporting/client communication workflows. ii) Why the team has the required skills and experience to perform the work to a high technical standard. iii) Each team member’s amount and type of experience on similar projects. b) Company or Group of Individuals Profile outlining history and profile, including focus areas and an overview of the organization or team’s structure and governance. c) Portfolio of previous work, including examples of the individual’s/team’s/company’s/organization’s previous or ongoing projects relevant to the goals of TST or SMART. Action Against Hunger is particularly interested in any recent nutrition projects or specific special projects that could demonstrate advanced level of involvement in certain thematic areas.
32. “Pricing Matrix” or detailed Price offer, with explanatory notes if necessary (see Appendix C). The preferred currency for this tender is Canadian Dollars (CAD).
33. “The Declaration of compliance and commitment to respect Action Against Hunger Good Business Regulations” filled and signed by the duly authorised person (see Appendix E).
34. Action Against Hunger Terms and Conditions of Purchase signed and approved by service provider (see Appendix F).
35. If applicable, a letter specifying differences between the Service provider Sales conditions and Action Against Hunger General Purchase Conditions. Failure to provide all of the above and in the formats stipulated may result in disqualification of the Tenderer’s proposal. AAHCA-IOP-2022-01 Action Against Hunger – 9 / 34 Procurement 2019
36. Call for Tender Process Action Against Hunger reserves the right to negotiate, accept or reject any or all proposals and quotations at its sole discretion and to pursue or act further on any responses it considers advantageous. Action Against Hunger does not bind itself to accept the lowest prices or any proposal. All proposals will be irrevocable after the Call for Tenders closing date. Action Against Hunger reserves the right to select a shortlist of pre-selected service providers, based on the criteria announced in paragraph 13 of the present document. Further discussions and competitive dialogue may then be conducted with the pre-selected service providers.
37. Period of validity Service providers shall be bound by their tenders for a period of one hundred and eighty (180) days minimum from the deadline for submission of tenders. However, the pices and conditions defined in the Framework Agreement signed with the selected service provider will be valid for two (2) years after contract signature.
38. Currency of tenders Preferably, tenders should be presented in Canadian Dollars (CAD). Any applicable taxes should be included in the quote and presented separately.
39. Language of offers and procedure The offers, all correspondence and documents related to the tender exchanged by the bidder and Action Against Hunger must be written in English.
40. Alteration or withdrawal of tenders Bidders may alter or withdraw their tenders by written notification prior to the deadline for submission of tenders referred to in Article 3. No tender may be altered after this deadline. Withdrawals must be unconditional and will end all participation in the tender procedure.
41. Opening, evaluation of tenders and selection criteria The opening and examination of tenders is for the purpose of checking whether the tenders are complete and whether the tenders are generally in order. The contract will be awarded to the technically and administratively compliant tender that is the most economically advantageous, taking into account the quality of the services offered and the price of the tender. Tenders will be evaluated on the following criteria: Administrative (5%) Based on responses to Appendix B in RFP – Service provider Questionnaire (5%). AAHCA-IOP-2022-01 Action Against Hunger – 10 / 34 Procurement 2019 Technical (70%) Appropriateness of the organization’s/company’s / team’s/individual’s profile, experience, and capacity to implement the required work to a high technical standard and within appropriate timelines (5%). Breadth and depth of previous projects and their outcomes for clients (20%). Quality and relevance of the proposed product, specifically its ability to respond to technical specifications (20%). Qualifications, experience, and structure of the proposed team (25%). Financial (25%) Competitiveness of price relative to other proposals (10%). Attractiveness of proposed pricing and fee structure based on its potential to offer value for money (15%). While care has been taken to specify the selection criteria, Action Against Hunger reserves the right to change the weighting during the evaluation. Beyond these requirements, service providers are encouraged to elaborate on how they can add special value through their specific approach or expertise. Action Against Hunger Canada is particularly interested in topics such as privacy, confidentiality, localisation, gender, quality, sustainability, inclusion, reliability, and the ability to operate in challenging environments around the world. Any attempt by a bidder to influence the evaluation committee in the process of examination, clarification, evaluation and comparison of tenders, to obtain information on how the procedure is progressing or to influence Action Against Hunger in its decision concerning the award of the contract will result in the immediate rejection of their tender. No liability can be accepted for late delivery of tenders. Late tenders will be rejected and will not be evaluated.
42. Notification award and contract signature The successful bidder will be informed in writing that its tender has been accepted (notification of award). After selection, and before signature of the contract, Action Against Hunger reserves the right to interview the team of the selected tenderer that will be allocated for the works. Action Against Hunger reserves the right to de-select the tenderer if the capacity is deemed not to be adequate or compatible with that stated in the tender dossier. The unsuccessful tenderer will be informed by email shortly after the award. AAHCA-IOP-2022-01 Action Against Hunger – 11 / 34 Procurement 2019
43. Contract The Framework Agreement that will be concluded between the successful tenderer and Action Against Hunger is done according to Action Against Hunger standard Framework Agreement contract. The contract will be based by order of preference on the following elements: – Terms and requirements as defined in the present Tender dossier – Action Against Hunger Terms and Conditions attached in Appendix F for additional elements not covered in the Tender Dossier – The selected service provider’s offer – Specific conditions that differ from the above, offered by the service provider and explicitly accepted by Action Against Hunger *Note that a Framework Agreement is not a commitment to purchase the services, but rather an agreement on terms, prices and conditions with preferred service providers if Action Against Hunger needs to place a purchase order.
44. Cancellation of the tender procedure In the event of a tender procedure’s cancellation, bidders will be notified by Action Against Hunger.
45. Ethics Action Against Hunger pays very careful attention to working with companies that commit to respect basic Ethics Rules. The tenderers have to read and understand the Action Against Hunger International Safeguarding Policy and Good Business Regulations as defined by Action Against Hunger and introduced in the Appendix E of this tender dossier. The tenderers will have to fill and sign the Appendix E Declaration of compliance & commitment to respect Action Against Hunger Good Business Regulations. AAHCA-IOP-2022-01 Action Against Hunger – 12 / 34 Procurement 2019 B – TECHNICAL SPECIFICATIONS
46. Technical description of the Goods / Services 18.1 Terminology Backstopping Technical Advisor – the person who provides support to a Technical Advisor, usually including review of materials in draft, regular communication to hear how the work is progressing and to provide a fresh perspective on how the work is progressing; often backstopping can also incorporate capacity strengthening but this is not always the case. All technical advisors, even senior ones, benefit from backstopping. Technical Advisor – the person who provides support to the requesting governments, nutrition clusters, and / or local and international non-governmental organizations; this is the person that carries out the bulk of the work for a request. 18.2 Detailed Responsibilities 18.2.1 High-level Description of Work to be Performed The subject of the call for tender is the supply, delivery and maintenance by the service provider of the following services to Action Against Hunger: Lot 1: SMART Provide technical assistance and backstopping to countries based on specific technical support requests Ref. No. Item Description All inclusive Rates/per Day/in CAD SENIOR (more than 10 years experience) All inclusive Rates/per Day/in CAD MID (5-10 years experience) All inclusive Rates/per Day/in CAD JUNIOR (less than 5 years experience) 1 NIS Specialist Expert experienced in designing and implementing effective nutrition information system 2 SMART Specialist Experienced survey managers who will lead small scale or national level SMART surveys 3 SQUEAC Specialist Experienced survey managers who will lead small scale or national level SQUEAC surveys AAHCA-IOP-2022-01 Action Against Hunger – 13 / 34 Procurement 2019 4 SMART manager training support Experienced survey managers who have technical as well as facilitation skills in training survey managers (In person or virtually) Lot 2: TST Provide technical assistance and backstopping to countries based on specific technical support requests Ref. No. Item Description All inclusive Rates/per Day/in CAD SENIOR (more than 10 years experience) All inclusive Rates/per Day/in CAD MID (5-10 years experience) All inclusive Rates/per Day/in CAD JUNIOR (less than 5 years experience) 1 Technical Advisor High-quality experts (lead advisor) that provide direct technical support according to requests from countries, including capacity strengthening, conducting capacity assessments and analysis, facilitating workshops, among other activities. 2 Technical Advisor Backstop High-quality experts that support the lead advisor in above listed activities The Technical Advisor will be responsible for strengthening the delivery of the response through the provision of senior leadership, technical support and capacity building during in-country / remote support deployments to governments, nutrition clusters, and / or local and international non-governmental organizations. Technical areas that typically are requested are categorised as follows (this list is not exhaustive): • Prevention and management of malnutrition in emergencies o Detection and treatment of wasting in children o Management of complicated wasting o Simplified approaches for the management of wasting o Management of small and nutritionally at-risk infants under 6 months and their mothers (MAMI) o Maternal nutrition o Adolescent nutrition o Infant and Young Child Feeding and Nutrition o Micronutrients o Multisectoral nutrition sensitive programming AAHCA-IOP-2022-01 Action Against Hunger – 14 / 34 Procurement 2019 • Cross-cutting approaches and modalities applied to nutrition o Social behaviour change o Cash/voucher assistance for nutrition programming o Nutrition advocacy o Monitoring, Evaluation and Learning • High-level leadership, facilitation and engagement for nutrition programming o Protocols, policies, strategies and action plans o Multi-sectoral programme design and evaluation o Strengthening localisation and HDN o Resource mobilization, financing and accountability • Needs Assessment and Analysis for Nutrition Outcomes o SMART Surveys o IYCF-E Surveys o Coverage Surveys (e.g. SQUEAC, SLEAC, etc.) o Qualitative Assessments (e.g. KAP, Barrier Analysis, KII, FGDs, etc.) o Other surveys (e.g. LinkNCA, Cost of Diet, FSNA, etc.) o Nutrition Information Systems (NIS) (e.g. routine programme data; multisectoral data; surveillance) Whilst each technical support package is tailored to specific needs, across the technical areas, support provided could include following activities: capacity strengthening; the design and delivery of trainings and orientations; development of training plans; survey design and implementation; formative research; personnel, organizational and programmatic capacity mapping; policy assessment; coaching; strategy and work plan development; tool development; support to technical working groups; monitoring and evaluation design; learning and documentation; and advocacy support. Detailed ToRs for each technical support will be developed and the ToR and expected deliverables will be refined once the technical support starts. In case of in-country deployment, the in-country supervisor will meet with the Technical Advisor within 48 hours of arrival in country, as the situation remains dynamic and requires a certain degree of flexibility. Activities are indicative and not limited to above listed. Time and scheduling permitting Technical Advisors may also be requested to perform other relevant tasks. If these present a significant deviation from the Purchase Order or Statement or Work, these would be discussed with and agreed upon by all parties and documented (at least by email if not an official amendment to Purchase Order/Statement of Work document). Travel costs should be excluded from the quoted price as this will be covered by AAH Canada. 18.2.2. Desired Qualifications of the Nutrition Individual or Team within or independent of an Organization or Company Generally, to complete these works to the quality required for TST/SMART initiative, the individual, team or organization is expected to propose a team with the following qualifications AAHCA-IOP-2022-01 Action Against Hunger – 15 / 34 Procurement 2019 SMART Initiative QUALIFICATIONS & EXPERIENCE Required:
47. The consultant should have at least 8 years work experience in nutrition and public health in emergencies
48. Demonstrated experience in designing and leading nutrition assessments
49. Excellent knowledge of SMART, rapid nutrition assessments methodologies and statistical software including ENA for SMART and other statistical packages
50. Strong skills in coordination and the ability to work effectively with a range of stakeholders, including nutrition clusters, partners and the Ministry of Health
51. Highly developed writing skills – both at a programmatic level (assessment reports, proposals) and a policy level (policy papers, guidance notes)
52. Strong communications skills (both written and verbal) at a level appropriate for high- level external representation (lobbying, presentations)
53. Ability to analyze diverse information and develop recommendations for an appropriate response to emergencies
54. Master’s degree in nutrition or Public Health or equivalent
55. Demonstrated capacity in SMART methodology TST QUALIFICATIONS & EXPERIENCE Required:
56. Master’s degree in Economic, Social Science, Nutrition, Public Health, or related field.
57. More than 10 years (for Senior Level Technical Advisor), 5-10 years (for Mid-Level Technical Advisor) or less than 5 years (for Junior Level Technical Advisor) work experience in nutrition and public health in emergencies.
58. Demonstrated experience in designing and leading nutrition initiatives.
59. Demonstrated experience in capacity building, including conducting learning needs assessment, capacity assessment and capacity building strategies. Desired
60. Experience in the development of innovative training tools (will be considered an asset). KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES Required:
61. Demonstrated understanding and commitment to humanitarian principles.
62. Strong skills in coordination and the ability to work effectively with a range of stakeholders, including nutrition clusters, partners and the Ministry of Health. AAHCA-IOP-2022-01 Action Against Hunger – 16 / 34 Procurement 2019
63. Highly developed writing skills – both at a programmatic level (assessment reports, proposals) and a policy level (policy papers, guidance notes).
64. Strong communications skills (both written and verbal) at a level appropriate for high- level external representation presentations).
65. Flexibility in ways of working: the nature of assignments might shift based on emerging needs.
66. Ability to analyze diverse information and develop recommendations for an appropriate response to emergencies.
67. Excellent knowledge and demonstrated experience in nutrition and public health in emergencies.
68. Ability to work in English to a high standard.
69. Technical skills and experience in the thematic areas selected for the application. Desired:
70. Working knowledge of French, Spanish and / or Arabic desirable. 18.3 Variation in quantity Action Against Hunger reserves the right to vary the services stipulated at the time of ordering within a range of ten percent (10%) of the contract price. Under this variation, the unit prices used in the tender shall be applicable to the services procured. Service providers should clearly outline their proposed pricing structure in their proposal, including how they plan to account for changes to the provision of technical support arising from stakeholder feedback. 18.4 Special Provisions More specifically for this call for tender, the service provider will: ● Ensure that efforts are made for Gender and GBV risk mitigation to be a cross-cutting concern across all support provided for the GNC Technical Alliance. The Technical Advisor will ensure this happens and ensure that any opportunities for any gender/GBV related support are identified and discussed with country teams. ● Ensure that efforts are made to enhance the role and power of local and national organizations (especially women led or women’s rights focused organizations) in nutrition responses is a key objective of the TST. Therefore, during the development, implementation and follow up, all reasonable efforts should be made to explore possible opportunities for local organizations to lead or at least by involved in the technical support. This should be at every stage of the assignment, including the development of the ToR and preparation for the work to take place, as well as, for example, involvement (preferably leading) on the development of any products and involvement in training. ● Local resources (i.e. from country offices, partners, etc.) should be prioritised when considering the ability to fulfil support requests. The supplier should demonstrate how they will embrace localisation in their proposal and service provision. AAHCA-IOP-2022-01 Action Against Hunger – 17 / 34 Procurement 2019 ● Ensure the adherence and compliance with Action Against Hunger International Safeguarding Policy as well as Action Against Hunger Good Business Regulations. 18.5 Marking As a means to acknowledge the support of the GNC Technical Alliance or SMART and its donors, the GNC Technical Alliance, SMART and donor logos should be included in any or all materials produced by or with the support of the Technical Advisor, unless there is specific security reasons for not doing so. Technical Advisors should ensure these are in place and according to requirements, with support from the TST.
71. Delivery conditions 19.1 Costs and Risks This section is provided in lieu of an Incoterms 2010 specification. The service provider is responsible for the cost and risks of: – Providing the services and all related paperwork in conformity with the contract, at the date and place agreed upon. Action Against Hunger is responsible for the costs and risks for: – Logistics and funding for travelling and administrative arrangements to the service location in case technical support needs to be provided in-country.
72. Quality of the product 20.1 Quality Guarantee The service provider bears the responsibility to verify and certify that the services they supply are in keeping with the conditions applicable to them. 20.2 Preliminary inspection A team comprised of Action Against Hunger staff and, at the discretion of Action Against Hunger, external advisors, will review the product at preliminary inspection. They will examine compliance with the technical and organizational needs of TST and SMART, TST and SMART users, and Action Against Hunger. The service provider will adjust and revise products as necessary based on this feedback. This preliminary inspection procedure should be considered a baseline – Action Against Hunger encourages service providers to consider more frequent feedback practices. AAHCA-IOP-2022-01 Action Against Hunger – 18 / 34 Procurement 2019
73. Non-conformity of delivery 21.1 Quality and condition Should the quality of the services not satisfy Action Against Hunger requirements at the moment of the preliminary inspection or delivery inspection, Action Against Hunger reserves the right to demand: – The delivery of services which conform to the order. They will need to be modified by the service provider at his/her own expense. – or the immediate reimbursement of the payment; – or the cancellation of the order and of the corresponding price. If the service provider is not able to modify the services within the agreed timeframe, Action Against Hunger reserves the right to ask for the immediate reimbursement of the payment or down payments if any, and to simply cancel the order, totally or partially. The service provider will have to remove specific markings of the non-accepted products when mentioning Action Against Hunger or institutional donors. 21.2 Late Delivery Due to the urgency and restrictions arising from Action Against Hunger’s humanitarian focus, the disposal or delivery dates defined in article 21.2 are fixed and mandatory. The service provider must notify Action Against Hunger about any potential delay, as soon as they are aware of it, in order to anticipate and minimise the consequences. If no agreement can be found, and even if the service provider has informed Action Against Hunger upfront, if the delay is solely the service provider’s responsibility, penalties below will apply. In the event of the Service provider being late for putting goods/services at Action Against Hunger’s disposal, a penalty of ten per cent (10%) of the total order amount (before tax), shall apply per week of delay. Any fractional part of a week is to be considered a full week. These penalties do not apply in case of force majeure, or if the delay is the responsibility of Action Against Hunger. If delivery does not take place one (1) month after the agreed initial delivery date, the contract will be deemed void. If delivery does not take place two (2) months after the notification by Action Against Hunger of non-compliant or missing products, Action Against Hunger reserves the right to simply cancel the order and delivery of remaining quantities.
74. Intellectual Property All writings, and other material of any nature whatsoever produced in whole or in part by the tenderer in the course of their service to Action Against Hunger shall be considered a work made for hire, or otherwise and therefore Action Against Hunger’s property. The tenderer will not share, post, repurpose or otherwise re-distribute or reuse any materials produced for the purposes of TST AAHCA-IOP-2022-01 Action Against Hunger – 19 / 34 Procurement 2019 or SMART. At the conclusion of the work, all materials will be provided to Action Against Hunger by the tenderer in a format designated by Action Against Hunger. AAHCA-IOP-2022-01 Action Against Hunger – 20 / 34 Procurement 2019 Appendices Appendix A: Technical Specifications Appendix B: Service provider Questionnaire Appendix C: Detailed Pricing Matrix Appendix D: Action Against Hunger’s Good Business Regulations Appendix E: Action Against Hunger’s Terms and Conditions of Purchase AAHCA-IOP-2022-01 Action Against Hunger – 21 / 34 Procurement 2019 Appendix A: TECHNICAL SPECIFICATIONS and TECHNICAL OFFER Detailed technical specification can be obtained by emailing procurement@actionagainsthunger.ca, with the subject line: “Nutrition Services – AAHCA-IOP-2022-01-Request”. Technical Offer format is flexible but should be compliant with the high-level technical details provided in this document, the above-mentioned detailed specifications, as well as any other instructions provided. AAHCA-IOP-2022-01 Action Against Hunger – 22 / 34 Procurement 2019 Appendix B1: Service provider Questionnaire Companies/Organizations Company Name: To be filled by Tenderer Publication reference: Nutrition Services – AAHCA-IOP-2022-01 Company or Individual Name: Company or Individual Address: Contact Name: Contact Position/title: Contact Details (Phone / Email): Company Information: 1 Where is your company registered? Please provide a copy of Registration. 2 When was it registered? 3 Is your company part of an international company? 4 Where do you have offices? Which countries? 5 How many employees work for your company? Financial Information: 6 What is your yearly income in CAD over the last 3 years? Last Year (2021): Previous Year (2020): Previous Year (2019): Customer References: 7 Have you worked in the past with Action Against Hunger? Specify the year and activity. 8 Please provide names and contacts of at least 3 references To whom you have recently provided the same kind of services. Please identify the type of organization (non-profit, government, business, university, etc.). Technical Capacity: 9 What is your core activity? 10 What other services do you offer? 11 How many nutrition staff do you employ? (Please attach an organizational chart.) 12 Briefly present a similar service that you have recently provided to another customer/partner 13 How many nutrition specialists do you employ? AAHCA-IOP-2022-01 Action Against Hunger – 23 / 34 Procurement 2019 14 How many staff would provide support or services to TST or SMART? Warranty & Maintenance: 15 What warranty can you offer on your services? 16 Please detail additional services you offer: follow up after the Service? Accountability? Please ensure this description aligns with the details of your technical and financial offer. 17 If so, how do you provide such services? Subcontracting 18 Which services do you generally subcontract? 19 Which services would you specifically subcontract in this Action Against Hunger project? 20 What are the names and Registration numbers of the companies you would subcontract to? Documentation: 21 Can you provide a detailed Bill of service for each delivery? 22 Can you provide a certificate of origin, source, and nationality for each delivery? Technical Areas selected for the application Yes/No A Prevention and management of malnutrition in emergencies A1 Detection and treatment of wasting in children A2 Management of complicated wasting A3 Simplified approaches for the management of wasting A4 Management of small and nutritionally at-risk infants under 6 months and their mothers (MAMI) A5 Maternal nutrition A6 Adolescent nutrition A7 Infant and Young Child Feeding and Nutrition A8 Micronutrients A9 Multisectoral nutrition sensitive programming B Cross-cutting approaches and modalities applied to nutrition B1 Social behaviour change B2 Cash/voucher assistance for nutrition programming B3 Nutrition advocacy B4 Monitoring, Evaluation and Learning C High-level leadership, facilitation and engagement for nutrition programming C1 Protocols, policies, strategies and action plans C2 Multi-sectoral programme design and evaluation C3 Strengthening localisation and HDN C4 Resource mobilization, financing and accountability D Needs Assessment and Analysis for Nutrition Outcomes D1 SMART Surveys D2 IYCF-E Surveys AAHCA-IOP-2022-01 Action Against Hunger – 24 / 34 Procurement 2019 D3 Coverage Surveys (e.g. SQUEAC, SLEAC, etc.) D4 Qualitative Assessments (e.g. KAP, Barrier Analysis, KII, FGDs, etc.) D5 Other surveys (e.g. LinkNCA, Cost of Diet, FSNA, etc.) D6 Nutrition Information Systems (NIS) (e.g. routine programme data; multisectoral data; surveillance) E Other, please specify: AAHCA-IOP-2022-01 Action Against Hunger – 25 / 34 Procurement 2019 Appendix B2: Service provider Questionnaire – Individuals / Teams Company Name: To be filled by Tenderer Publication reference: Nutrition Services – AAHCA-IOP-2022-01 Name(s): Address: Contact Details (Phone / Email): Customer References: 1 Have you worked in the past with Action Against Hunger? Specify the year and activity. 2 Please provide names and contacts of at least 3 references To whom you have recently provided the same kind of products / services. Please identify the type of organization (non-profit, government, business, university, etc.). Technical Capacity: 3 What is your core activity? 4 What other services do you offer? 5 Briefly present a similar service that you have recently provided to another customer 6 How many hours/days can you dedicate to AAH when providing services to AAH? 7 Can you commit to a deadline for delivery (with penalties in case of delay)? Subcontracting 8 Do you usually sub-contract, and if so which services do you generally subcontract? 9 Which services would you specifically subcontract in this Action Against Hunger project? 10 What are the names of the individuals you would subcontract to? Documentation: 11 Can you provide a detailed Bill of service for each delivery? Technical Areas selected for the application Yes/No A Prevention and management of malnutrition in emergencies A1 Detection and treatment of wasting in children A2 Management of complicated wasting AAHCA-IOP-2022-01 Action Against Hunger – 26 / 34 Procurement 2019 A3 Simplified approaches for the management of wasting A4 Management of small and nutritionally at-risk infants under 6 months and their mothers (MAMI) A5 Maternal nutrition A6 Adolescent nutrition A7 Infant and Young Child Feeding and Nutrition A8 Micronutrients A9 Multisectoral nutrition sensitive programming B Cross-cutting approaches and modalities applied to nutrition B1 Social behaviour change B2 Cash/voucher assistance for nutrition programming B3 Nutrition advocacy B4 Monitoring, Evaluation and Learning C High-level leadership, facilitation and engagement for nutrition programming C1 Protocols, policies, strategies and action plans C2 Multi-sectoral programme design and evaluation C3 Strengthening localisation and HDN C4 Resource mobilization, financing and accountability D Needs Assessment and Analysis for Nutrition Outcomes D1 SMART Surveys D2 IYCF-E Surveys D3 Coverage Surveys (e.g. SQUEAC, SLEAC, etc.) D4 Qualitative Assessments (e.g. KAP, Barrier Analysis, KII, FGDs, etc.) D5 Other surveys (e.g. LinkNCA, Cost of Diet, FSNA, etc.) D6 Nutrition Information Systems (NIS) (e.g. routine programme data; multisectoral data; surveillance) E Other, please specify: AAHCA-IOP-2022-01 Action Against Hunger – 27 / 34 Procurement 2019 Appendix C1 (SMART INITIATIVE): DETAILED PRICING MATRIX Please use the template provided to submit the detailed pricing matrix in your proposal. Please make sure to add daily rates in CAD per services. Provide technical assistance and backstopping to countries based on specific technical support requests Ref. No. Item Description All inclusive Rates/per Day/in CAD SENIOR (more than 10 years experience) All inclusive Rates/per Day/in CAD MID (5-10 years experience) All inclusive Rates/per Day/in CAD JUNIOR (less than 5 years experience) 1 NIS Specialist Expert experienced in designing and implementing effective nutrition information system 2 SMART Specialist Experienced survey managers who will lead small scale or national level SMART surveys 3 SQUEAC specialist Experienced survey managers who will lead small scale or national level SQUEAC surveys 4 SMART manager training support Experienced survey managers who have technical as well as facilitation skills in training survey managers (In person or virtually) AAHCA-IOP-2022-01 Action Against Hunger – 28 / 34 Procurement 2019 Appendix C2 (TST): DETAILED PRICING MATRIX Please use the template provided to submit the detailed pricing matrix in your proposal. Please make sure to add daily rates in CAD per services. Provide technical assistance and backstopping to countries based on specific technical support requests Ref. No. Item Description All inclusive Rates/per Day/in CAD SENIOR (more than 10 years experience) All inclusive Rates/per Day/in CAD MID (5-10 years experience) All inclusive Rates/per Day/in CAD JUNIOR (less than 5 years experience) 1 Technical Advisor High-quality experts (lead advisor) that provide direct technical support according to requests from countries, including capacity strengthening, conducting capacity analysis, facilitating workshops, among other activities. 2 Technical Advisor Backstop High-quality experts that supports the lead advisor in above listed activities AAHCA-IOP-2022-01 Appendix E: Action Against Hunger’s GOOD BUSINESS REGULATIONS These Good Business Regulations are the ground for a professional working relationship between Action Against Hunger and the service providers. They are general regulations valid unless others particular conditions are mentioned in the contract. In case of conflicting terms within documents, the conditions of the contract or tender dossier will prevail on these Good Business Regulations. I. Principles of the procurement procedures Action Against Hunger has transparent procedures to award markets. Essential principles are – Transparency in the procurement process – Proportionality between the procedures followed for awarding contracts and the value of the markets – Equal treatment of potential service providers Usual criteria to select a service provider are: – Authorisation to perform the market – Financial and economic capacities – Technical expertise – Professional capacities Usual criteria to award markets are: – Automatic award (the cheapest offer complying with all requirements) – Best value for money (price/quality ratio) II. Misbehaviour, ineligibility and exclusion Action Against Hunger considers the following misbehaviour as a valid ground for a systematic exclusion of an awarding market procedure and for the termination of all working relationship and contracts: – Fraud defined as any intentional act or omission relating to: ● The use or presentation of false, incorrect or incomplete statements or documents, which has as its effect the misappropriation or wrongful retention of Action Against Hunger or institutional donors funds ● Non-disclosure of information, with the same effect ● The misapplication of such funds for purposes other than those for which they were originally granted – Active corruption: to deliberately promise or give an advantage to an official for him/her to act or refrain from acting in accordance with his duty in a way which damages or is likely to damage Action Against Hunger or institutional donors financial interests D AAHCA-IOP-2022-01 – Collusion: the co-ordination of firms competitive behaviour, with the likely result that prices rise, output is restricted and the profits of the colluding companies are higher than they would otherwise be. Collusive behaviour does not always rely on the existence of explicit agreements between firms, but can also be tacit. – Coercive practice: harming or threatening to harm, directly or indirectly, persons, or their property to influence their participation in a procurement process, or affect the execution of a contract. – Bribery: to offer Action Against Hunger employees monetary or in kind gifts in order to gain additional markets or to continue a contract – Involvement in a criminal organization or any other illegal activity established by a judgement, by the US Government, the European Union, the United Nations or any other donor funding Action Against Hunger. – Immoral Human Resources practices: exploitation of child labour and the non-respect of basic social rights and working conditions of employees or subcontractors Action Against Hunger will exclude from a procurement procedure any candidate or tenderer falling into one of the following cases: – To be bankrupt or to be wound up, to have affairs administered by the courts, to have enter into an arrangement with creditors, to have suspended business activities, to be the subject of proceedings concerning those matters, or are in any analogous situation arising from a similar procedure provided for in national legislation or regulations – To have been convicted of an offence concerning professional conduct by a judgement that has the force of res judicata – To have been guilty of grave professional misconduct proven by any means that Action Against Hunger can justify – To have not fulfilled obligations relating to the payment of social security contributions or the payment of taxes in accordance with the legal provisions of the country in which they are established or with those of the country where Action Against Hunger mission is operating or those of the country where the contract is to be performed – They have been the subject of a judgement that has the force of res judicata for fraud, corruption, involvement in a criminal organization or any other illegal activity detrimental to the Communities’ financial interests – To have been declared to be in serious breach of contract for failure to comply with their contractual obligations in another previous procurement procedure Action Against Hunger will not award contracts to candidates or tenderers who, during the procurement procedure: – Are subject to a conflict of interest – Are guilty of misrepresentation in supplying the information required Action Against Hunger as a condition of participation in the contract procedure or fail to supply this information III. Administrative and financial sanctions In the event a service provider, candidate or tenderer is engaged in corrupt, fraudulent, collusive or coercive practices Action Against Hunger will impose: – Administrative sanctions: AAHCA-IOP-2022-01 Administrative sanctions are the official notification of the misconduct to the relevant civil or commercial authorities and the immediate termination of all existing working relationships. – Financial sanctions: Action Against Hunger will request the reimbursement of the cost linked directly and indirectly to the conduct of a new tendering process or market award. If any, the tender or performance guarantee will be kept by Action Against Hunger. IV. Information of and access for the Donors Action Against Hunger will inform immediately the Institutional Donors and will provide all the relevant information in the event a service provider, candidate or tenderer is engaged in corrupt, fraudulent, collusive or coercive practices. Furthermore, the contractors agree to guarantee a right of access to their financial and accounting documents to the representatives of Action Against Hunger’s institutional donors for the purposes of checks and audits. V. Documents to be a service provider Hereafter is the minimal documentation a contractor working with Action Against Hunger will have to provide: – Personnel national ID document of the service provider/company representative – Status and registration of the company – Mission order or power of attorney authorising the representative to contact In addition the contractor must have the capacity to issue invoices, receipts and waybills (or delivery notes), to provide a tax clearance certificate and certify documents with an official stamp. VI. Anti-Corruption Policy If you believe that the action of anyone (or a group of people) working or volunteering for Action Against Hunger programs is responsible for violating the above rules, you should file a report through the Whistle-blower Email Hotline. In order to enable the treatment, reports should give as precise information as possible; your name and contact are optional but encouraged. All reports are treated confidentially to the extent permissible by law. Action Against Hunger will use all reasonable efforts to preserve the confidentiality of the whistle-blower and to protect whistle-blowers against any possible retaliation. Reports are to be sent as follows: Executive Director: acf-caConfidential@actionagainsthunger.org Alternatively, a written report may be sent to: Action Against Hunger – Confidential Attn: Executive Director 720 Bathurst Street, Suite 500 Toronto, ON, M5S 2R4, Canada AAHCA-IOP-2022-01 TO BE FILLED OUT BY THE BIDDING SERVICE PROVIDER I, undersigned ………………….………. representative of ………..……… certified that I have read and understood these regulations. On behalf of the company I act for, I accept the terms of Action Against Hunger Good Business Regulations and I commit to achieve the best performances in the event ……………………..………… is awarded a market. By signing, I certify that ………………..………… has not provided, and will take all reasonable steps to ensure that it does not and will not knowingly provide material support or resources to any individual or entity that commits, attempts to commit, advocates, facilitates, or participates in fraud, active corruption, collusion, coercive practice, bribery, involvement in a criminal organization or illegal activity, or immoral Human Resources practices, such as the use of Child labour or overriding basic social rights and work conditions or the standards defined by the International Labour Organization (ILO), particularly in terms of non-discrimination, freedom of association, payment of the legal national minimum wage, no forced labour, and the respect of working and hygiene conditions . Last, I hereby certify that ……………………..……. is not involved in any pending lawsuit, claim or action in the Company’s name, or on behalf of any other person or entity, against the Company, regarding fraud, corruption, bribery or any illegal activity, and has not been convicted guilty of such practices at any time. All the service provider’s responsibilities mentioned in this document extend to any service provider affiliates and subsidiaries. Name: Date: Position: Stamp: Signature: Appendix E: Action Against Hunger Terms and Conditions of Purchase ARTICLE 1: GENERAL PROVISIONS The following general Terms and Conditions apply to all orders placed by Action Against Hunger with a service provider. The term “order” refers to any Action Against Hunger purchase order or contract. Upon acceptance of the order, the service provider shall be entirely bound by the provisions of these Terms and Conditions which will prevail over any additional or differing terms in the service provider’s terms of sale. This Agreement may only be varied with the written consent of Action Against Hunger and any specific terms and conditions in the purchase order or contract will prevail over these terms and conditions. (5) years from the initial delivery date. ARTICLE 2: DELIVERY Except if otherwise specified in writing in the purchase order or contract, all orders will be delivered carriage and insurance paid (CIP), or in conformity with the Incoterms 2010 specified on the purchase order. Goods will remain the sole responsibility of the service provider until the delivery note has been signed by Action Against Hunger or by the forwarding agent appointed by Action Against Hunger. All orders will be delivered in full, unless Action Against Hunger has agreed to partial deliveries in writing. All deliveries will be accompanied by a delivery note mentioning the purchase order reference or contract numbers, complete descriptions and quantities of goods delivered, and batch or serial numbers if applicable. Action Against Hunger reserves the right to request additional documentation such as certificates of analysis and/or certificates of origin for goods delivered. Should the point of delivery be different to the billing address, a copy of the delivery note, and shipping documentation will be sent to the ordering entity at least 24 hours before expedition of the goods. Action Against Hunger reserves the right to refuse any goods delivered in excess of quantities ordered. Excess quantities will be returned to the service provider at their own risk and cost ARTICLE 3: DELIVERY TIMES Delivery times and delivery dates appearing on the purchase order or contract are binding. If contractual delivery times are not respected, Action Against Hunger may, in accordance with the law, apply late delivery penalties without prejudice to the cancellation clause. These penalties will amount to two percent (2 %) of the total amount of the undelivered goods, excluding taxes, per week of late delivery. If goods have not been delivered within ten (10) calendar days after the contractual delivery date, Action Against Hunger reserves the right to cancel the order for undelivered goods without notice or payment to the service provider. ARTICLE 4: COMPLIANCE A delivery will only be considered as compliant after verification and acceptance by Action Against Hunger. On-compliant goods can be refused, without written prior agreement from the service provider, and returned by Action Against Hunger at the service provider’s cost and risks within fifteen (15) calendar days of delivery. After this time Action Against Hunger will be responsible for costs incurred returning the goods. Action Against Hunger may also demand that the goods be brought up to standard or replaced within fifteen (15) calendar days of receipt of a written request from Action Against Hunger, that the total price be refunded, or the cancellation of the order in its entirety. All delivery prices include packaging charges. No deposit can be applied to packaging without prior written agreement from Action Against Hunger. If such an arrangement is agreed, details of the deposit will be clearly explained on all delivery slips and invoices. ARTICLE 5: PACKAGING The service provider agrees to supply goods and services that comply with technical specifications defined by Action Against Hunger, official standards and, in all cases that comply with good professional practice in the sector in question. Packaging must be compliant with the quality standards required by the nature of the goods, and their transport, storage and handling, in order that they are delivered in perfect condition. 1 ILO website: http://www.ilo.org/global/standards/lang–en/index.htm ARTICLE 6: WARRANTY The service provider guarantees that goods will be delivered undamaged and free from defects, contamination or unreasonable wear, and that they will comply with their destined usage. The service provider provides, at no additional charge, a 12-month guarantee (spare parts, labour and travel costs) for delivered goods commencing on the date of acceptance by Action Against Hunger. Any replacement or repair of goods by the service provider will renew the guarantee for a further twelve (12) months beginning on the date of acceptance by Action Against Hunger of the replaced or repaired goods. The service provider guarantees that any replacement parts will be provided at short notice, and an after-sales service will be guaranteed for five (5) years from the initial delivery date. ARTICLE 7: DANGEROUS OR PERISHABLE GOODS The service provider agrees to inform Action Against Hunger of the precautions, instructions, recommendations and applicable restrictions for the transport, warehousing and handling of perishable or dangerous goods. The service provider agrees to provide all required official documentation for perishable and dangerous goods, particularly for international shipping. Product expiry dates must be displayed clearly and permanently on packaging. The service provider guarantees that the remaining shelf life of the product at the time of delivery is longer than eighty percent (80 %) of its total initial shelf life ARTICLE 8: LIABILITY The service provider is entirely liable for the delivery of goods in compliance with the terms and conditions of the purchase order or contract, and with the laws, regulations, recommendations, standards and good professional practices applicable to the sector. The service provider is solely liable for any damage caused by its staff or sub-contractors during the execution of the purchase order or contract. The service provider agrees to hold a valid civil liability insurance policy for the entire duration of their contractual agreement with Action Against Hunger. ARTICLE 9: ORDER CANCELLATION Any order unfilled by the service provider or non-compliant with one or several of their contractual obligations may be lawfully cancelled by Action Against Hunger if the failure to comply is not addressed in the (60) calendar days following formal notification by Action Against Hunger by registered mail with acknowledgement receipt. Action Against Hunger will notify the service provider in writing of the cancellation, which will take effect to the sole detriment of the service provider, and this notwithstanding all damages suffered or incurred by Action Against Hunger. ARTICLE 10: PRICE Unless stipulated otherwise by Action Against Hunger, the prices indicated on the purchase order are firm and not subject to change. They include all costs associated with the manufacture, packaging, loading, shipping and unloading of the goods. Prices for goods to be exported outside the European Union do not include VAT. ARTICLE 11: INVOICING AND PAYMENT Two copies of all invoices will be issued and sent to the Action Against Hunger office that sent out the order within seven (7) calendar days of delivery. If several orders are contained in one delivery, a separate invoice will be issued for each order. All invoices will feature the exact references of the delivery note and the order to which they correspond. Unless stated otherwise on the purchase order or contract, payments are to be made by bank transfer within five (5) days from the end of the month during which the invoice was received. ARTICLE 12: ETHICAL AND ENVIRONMENTAL RESPONSIBILITY Action Against Hunger reserves the right to refuse an order at any time if the service provider or one of its sub-contractors, affiliates or subsidiaries, provided material support or resources to any individual or entity that commits, attempts to commit, advocates, facilitates, or participates or is found guilty of fraud, active corruption, collusion, coercive practice, bribery, involvement in a criminal organization or illegal activity, or Unethical HR Practices. Those practices include the use of Child labour, sexual exploitation or abuse, overriding basic social rights and work conditions, and non respect of the standards defined by the International Labour Organization (ILO1), and ACF policies2, particularly in terms of non-discrimination, freedom of association, payment of the legal national minimum wage, no forced labour, and the respect of working and hygiene conditions. Furthermore, Action Against Hunger is committed to limiting its environmental impact to 2 Available on www.actioncontrelafaim.org, www.actionagainsthunger.org, www.accioncontraelhambre.org a minimum and expects its service providers and service providers to adopt a similar policy. Action Against Hunger reserves the right to use international service provider’ screening tools to check the service providers record with regards to their possible involvement in illegal or unethical practices. If you believe that the action of anyone (or a group of people) working or volunteering for Action Against Hunger programs is responsible for violating the above rules, you should file a report through the Whistleblower Email Hotline. In order to enable the treatment, reports should give as precise information as possible; your name and contact are optional but encouraged. All reports are treated confidentially to the extent permissible by law. Action Against Hunger will use all reasonable efforts to preserve the confidentiality of the whistleblower and to protect whistleblowers against any possible retaliation. This article extends to any service provider affiliates and subsidiaries. Reports are to be sent as follows: Executive Director: acf-caConfidential@actionagainsthunger.org Alternatively, a written report may be sent to: Action Against Hunger – Confidential Attn: Executive Director 720 Bathurst Street, Suite 500 Toronto, ON, M5S 2R4, Canada ARTICLE 13: APPLICABLE LAW AND ATTRIBUTION OF JURISDICTION Action Against Hunger purchase orders and contracts are governed by Ontario and Canadian law. Any dispute between the service provider and Action Against Hunger with regards to the interpretation, execution and cancellation of an order will preferably be resolved amicably. Otherwise all litigation will be handled exclusively by Toronto, Ontario, Canada.

please visit this link to find the details of the ITB. https://actionagainsthunger.ca/invitation-to-tender-for-nutrition-services/

Here is the LinkedIn Post:

https://www.linkedin.com/feed/update/urn:li:activity:6933509643059036161

Yours sincerely, Technical Support Team Action Against Hunger Canada