IT intern At Danish Refugee Council

DRC Somalia Programme is the largest programmes in East Africa region and has been providing relief and development services since 1997. DRC is among the INGOs with the largest presence in Somalia, with country-wide programmes implemented through six main sub offices in Somaliland, Puntland, Hiran Region, Gedo Region, Bay Region and Banadir Region. Using a human rights framework, the DRC Somalia operations focuses mainly on people who are affected by displacement, including refugees, internally displaced, and migrant.

About the job.

The intern will provide additional support to the Baidoa office in order to maintain a standard level of IT. The opportunity will provide IT operations expertise.

Duties and Responsibilities

The role of the post holder will predominantly fall into the following key responsibility, but not limited to.

Under the technical supervision of IT Coordinator, the intern will:

• Assist in configuring and setting up new IT equipment, appliances, and end-user devices.
• Assist in migrating machines to Azure AD.
• Assist with deployment of approved IT solutions/applications and products onto end user devices.
• First point-of-contact in troubleshooting and providing support to user machines.
• Assist in basic wireless and wired network troubleshooting.
• Notify Country IT Coordinator when there’s internet outage in DRC office.
• Assist in the physical inventory and movement of ICT equipment in the duty office.
• Communicate with the on-site IT coordinator or IT focal team member on existing or observed issues
• Assist in accessing and managing the cyber security posture of user end devices (personal computers), and servers where available.
• Assist in the deployment of software updates.
• With the support from the Country IT Coordinator assist ID card production for new staff.
• Assist archiving DRC area staff handover data to the sector workspaces during the exit clearance.
• Register new staff to the biometric attendance system.
• Manage internet bandwidth utilization through Meraki Router.
• Assist new staff IT induction
• Assist tracking and release of all IT assets (laptops, computers, tablets, cameras, etc.) issued to staff

Others

• Ensure all employees adhere to DRC internet policy and understand these policies.
• Conduct duties in accordance with DRC Somalia programs Standard Operating Procedures (SOPs);
• Any other duties as may be assigned by the line manager.

Education and technical competencies

• Have a bachelor’s degree / Diploma in IT/BBIT/ Computer Science
• Have basic to advanced knowledge in network communication and administration, as well as IT operations.
• Basic understanding of Linux (Ubuntu) and Windows 10 support.
• Basic understanding of Microsoft Office 365 suite.
• Fluency in Arabic & English.
• Good Microsoft Office skills, including excel, etc. Good communication and interpersonal skills, and demonstrated ability to engage with communities, authorities and other stakeholders.
• Ability to work sensitively with vulnerable people, considering gender, age and diversity.
• Demonstrated ability to collaborate and work as part of a team to achieve joint objectives, in a multicultural context.
• Ability to act calmly in tense situations, handle sensitive and confidential information with discretion, and act with transparency and integrity.
• Solution-oriented approach, with strong problem-solving and analytical skills.

About you.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 6 Months.

Designation of Duty Station: Baidoa

Start date: January 2022.

The position is open to Somalia national only.