IT systems Administrator At SEED Madagascar

About the organisation

SEED Madagascar is a British Charity working in partnership with communities in the south east of Madagascar. We integrate high quality community health, rural livelihoods, education infrastructure and conservation programmes to support long term, sustainable change and add to international best practice through research and publication across all of our programmatic areas.

Position Overview
This position offers a unique opportunity to assume an important role at an award-winning international development charity, shaping and improving IT services throughout the organisation. Working closely with the national IT Officer you will be responsible for overseeing all aspects of IT, with a particular focus on cybersecurity.

As our main office is located in Madagascar, access to IT equipment and other supplies is limited, often with a long lead time between purchasing and receiving goods. As a small-medium sized charity, our budget for IT is limited, and the internet connectivity in our Fort Dauphin office also. The ideal candidate needs to be able to work around these limitations, being flexible and able to come up with innovative solutions to problems.

This is a remote working position. Working hours are flexible, estimated at 6 hours per week, but this may vary according to the needs of the organisation and availability of the individual. Due to the nature of Systems Administrator roles, during critical periods or emergency situations, the role may require additional flexibility.

Title: IT Systems Administrator

Reporting to: IT Consultant

Location: Remote

Commitment: 24 months – extendable

Salary: Voluntary / unsalaried

Responsibilities:

• Monitor the health and performance of SEED’s internal office network in Fort Dauphin.
• Assist with network upgrades and improvements to the SEED office.
• Support administration of Google Workspace including regular monitoring and assessing security alerts.
• Monitor and carry out maintenance and system updates on SEED’s website.
• Responsible for organisational cyber security.
• Provide advice for remote working staff on safe computer usage.
• Incident response in the event of a cybersecurity incident.
• Advise the national IT Officer working on day-to-day IT support tasks.
• Provide purchasing advice on IT equipment and software.
• Guide overall IT strategy across the organisation.
• Research and stay abreast of current developments in cyber security.

Required Skills & Experience/Person Specification

• 3-5+ years experience working as a sysadmin for an SME or medium sized NGO
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Training in cyber security and a working knowledge of current threats (certification desirable)
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Experience with scripting and automation tools
• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
• Be able to communicate verbally to encompass the range of cultures you will be working with
• Be fluent in English.
• Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED in order to protect both their safety and the reputation of the NGO.

Practicalities

The successful candidate will be able to financially support themselves for the full duration of this post and will have their own laptop computer (non-tablet).