JR111048 Information Technology Operations Assistant SC-4 At World Food Programme

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP

The World Food Program is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values ​​(Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok .

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme (WFP) is the humanitarian organization that saves and changes lives by providing food assistance in emergencies and working with communities to improve nutrition and build resilience. For its efforts to combat hunger, its contribution to improving peace in conflict-affected areas, and its driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.

WFP has been present in Ecuador since 1964, as an innovative partner supporting government policies to promote food and nutrition security, gender equality, and food sovereignty, focusing its actions on the most vulnerable populations.

WFP’s Country Strategic Plan 2023-2027 focuses on ensuring access to food before, during, and immediately after emergencies, disasters, and protracted crises; ending malnutrition, especially chronic child malnutrition; achieving food security and advancing toward the consolidation of sustainable, equitable, and inclusive food systems, while improving resilience to the effects of climate change; and providing services that support the operations of government institutions and humanitarian partners (More information at https://es.wfp.org/paises/ecuador)

PURPOSE OF THE POSITION

Provide standard support services in the area of ​​hardware and software, and monitor and maintain a wide range of information sources, to contribute to the effective delivery of information technology (IT) services.

MAIN RESPONSIBILITIES (indicative and non-exhaustive list)

1. Perform maintenance tasks on systems and equipment, such as protecting the system and backing up the data it contains, to ensure efficient operation and easy and efficient use.

2. Perform basic monitoring and troubleshooting of server systems to ensure consistent delivery of IT services to staff.

3. Answer basic questions about technology and systems to contribute to the correct application of technology.

4. Receive and inspect all incoming assets and report discrepancies in the computer equipment inventory to senior colleagues to ensure effective tracking of items.

5. Conduct basic beta testing and assist with the installation of new versions of centralized software to ensure that they are operational for WFP staff.

6. Ensure that the information contained in inventories, databases, websites, and files is up-to-date and accurate, in order to support senior management in managing these systems.

7. Following guidance from senior colleagues, gather information to incorporate into standard documentation, such as training documents and web content, to help make information available on services and products.

8. Follow established emergency response processes and procedures, as necessary, to help create the conditions conducive to meeting emergency food assistance needs.

9. Provide assistance to different areas of the office with process automation solutions that make them more efficient.

REQUIRED MINIMUM STANDARD EXPERIENCE AND QUALIFICATIONS

Education: Completion of secondary education.

Experience: Four years of experience related to the position.

Languages: Fluent Spanish. Intermediate English (desirable).

DESIRABLE EXPERIENCE TO PERFORM THIS ROLE

• Academic training or professional experience in computer science.
• Experience in solving level 1 computer problems.

TERMS AND CONDITIONS

Position: Information Technology Operations Assistant SC-4

Unit: Technology

Contract Type: SC-4 Service Contract

Workplace: Quito, Ecuador

Contract Duration: 12 months with the possibility of extension.

The position is open to Ecuadorian citizens and foreigners with a work permit in Ecuador.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to achieve our mission.

Click here to access WFP Leadership Framework

Reasonable Accommodation

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fees in connection with the application or recruitment process. Should you receive a request for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.