Hiring Requirements
Organizational Setting and Work Relationships
Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
Duties
– Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
– In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
– Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
– Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
– Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
– Provide each office, where equipment is installed, with full information for their asset management records.
– If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
– Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
– Add or remove users from the Network.
– Assist in the maintenance of accurate records of users and usage of the Network.
– Carry out minor hardware maintenance.
– Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
– Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
– Decide on appropriate resolution to incidents / problems.
– Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
– Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Certificates and/or Licenses
Information Technology;
Relevant Job Experience
Essential
Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.
Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.
Functional Skills
TR-Training – Virtual and face to face
IT-Computer Literacy
IT-Microsoft Office Productivity Software
(Functional Skills marked with an asterisk* are essential)
Language Requirements
Working knowledge of English and Spanish.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
CLICK TO APPLY
Individuals interested in applying for this vacancy must be nationals of El Salvador or must have a valid work permit in El Salvador at the time of application, recruitment and hiring. Non-Salvadoran citizens must attach a valid work permit to be considered for this vacancy.
The shortlisted candidates must appear for an interview; A technical and practical test can also be administered. Only shortlisted candidates will be contacted and applications will not be accepted outside the closing date.
UNHCR is committed to diversity and inclusion in the workplace, so everyone is encouraged to apply for this vacancy regardless of religion, age, sex, ethnicity, disability, gender identity or expression, sexual orientation.
UNHCR does not charge any fees at any stage of the recruitment process (application, interview call, processing, training or any other stage).
A competitive compensation and benefits package is offered. For information on United Nations salaries, allowances and benefits, visit the International Civil Service Commission web portal at: http://icsc.un.org
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Applications will be received until November 13, 2023 (midnight Geneva time)
Interested candidates who meet the requirements must follow the following link to apply:
- https://www.unhcr.org/careers.html , click on the blue button “See current UNHCR Vacancies” and filter by “Location” (El Salvador).
- You can also go directly to the employment page through the following link: Careers (myworkdayjobs.com) and search for the vacancy with the respective Job Requisition number.
Applications submitted through the links above will be received.