Junior ICT Officer At Concern Worldwide

Job Title: Junior ICT Officer

Reports to: Systems and Finance Manager- Marsabit

Job Location: Marsabit Office with frequent travel to the field offices in Marsabit and Isiolo County

Contract Duration: 1 year renewable – Candidates must be legally entitled to work in Kenya at the time of application

Job Purpose: The incumbent will be responsible for information technology, security of data and information systems and information management. S/he will also provide end-user support in systems usage and functionality, consistent with the Concern’s Standard ICT strategic policies and guidelines.

Main duties & Responsibilities:

End User Support

• Investigate all ICT related problems reported on the global helpdesk portal and take corrective action as appropriate.
• Escalate ICT related problems and liaise with the In-country Helpdesk/Regional teams to request further support as needed.
• Assist end-users with data management, training and capacity build them in ICT use.

Technical Support

• Assist in implementing and supporting ICT infrastructure systems & network installations in accordance with organisational set policies and procedures
• Undertake routine hardware and software upgrades, and also manage ICT hardware moves between sites and offices
• Implement and support communications infrastructure – Internet, email, sat phones, VSATs, PABXs etc.
• Monitor and support backups processes and data recovery systems
• Plan and undertake field and project support assignments as required (e.g. for standard maintenance programmes and support requests) as approved by the line manager.
• Investigate and report problems with office support systems e.g. photocopiers, printers, scanners etc.
• Liaise with nominated external ICT suppliers, support and Service providers in relation to quality of service and performance issues

Asset Management

• Update accordingly, ICT equipment to the IT Helpdesk system.
• Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.

IT Administration

• Liaises closely with ICT users and Field Management, Helpdesk and Regional ICT advisor

Responding to Emergencies:

• Participate and contribute as necessary towards Concern’s Emergency response as and when necessary
• Comply with Concern’s health, safety and security guidelines during emergencies

Accountability:

• Promote and ensure compliance with the Core Humanitarian Standard (CHS) commitments and quality criteria
• Ensure that all staff are familiar with the principles underpinning accountability, safeguarding and Concern’s Complaints and Response Mechanism (CRM) and ensure that information about Concern’s commitments on accountability and safeguarding are disseminated among programme participants and communities
• Ensure that the CRM is functional, effectively implemented and accessible in all programmes’ locations, enabling safe reporting of both programmatic and sensitive complaints, including safeguarding concerns ensure that complaints are welcomed, managed and responded to in a timely, fair and appropriate manner; ensure that sensitive complaints, including safeguarding concerns, are handled with utmost confidentiality and that the safety of the complainants and those affected is prioritized at all stages.

Job Specification:

• Degree in Computer Science or IT related degree
• 2-3 years IT support experience
• Knowledge of PC, network architecture and cabling systems: Windows 2012/2016 server, Windows 10, MS Exchange Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft products
• MCSE/CCNA or other IT professional qualifications and knowledge of relational databases e.g. SQL is preferred
• Knowledge of communications systems: Satellite technologies, internet technology and network security systems
• Knowledge of Generators, UPS, electrics, inverters and Solar Power
• Ability to communicate effectively and to deliver training programmes
• Good interpersonal, communication skills, organization and planning skills
• Innovative
• Ability to work under pressure and willingness to work long hours, including weekends.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address is 52-55 Lower Camden Street, Dublin 2, Ireland. Follow Concern online: www.concern.net