Lead, Technology and Data At Shining Hope For Communities

SHOFCO is seeking a Lead, Technology and Data to spearhead our technology strategy, driving innovation to bolster our mission of transforming lives in urban informal settlements. We are seeking a systems-thinker and doer. Your leadership will not only enhance our operational efficiency but also amplify our impact across diverse sectors including health, education, water, and community organising by putting the right technology and data systems in place. We are looking for someone who is deeply mission-aligned – is passionate about leveraging technology to make a substantial difference in the lives of the communities we serve understands the complexities of working within a grassroots organisation at scale has the creativity and relevant experience to find the appropriate solutions for SHOFCO can execute and drive technology integration and uptake across the organization.

Key Responsibilities and Job Dimensions

• Data Systems Development and Operations Oversight: Oversee development of data systems to provide the evidence base for impact of SHOFCO’s interventions across all verticals. Continuous iterative development and maintenance of data systems at SHOFCO matching evolution of our programs with data science and machine learning trends.
• Innovation and Rapid Tech Prototyping: Lead the development and deployment of tech innovations that support our work, adopting a start-up mind set to iteratively address and solve critical organisational challenges. Think nonlinearly in empowering our communities and their challenges with solutions that implement the latest tech innovations aligned with our mission.
• Infrastructure oversight and ongoing operations: Oversee design and implementation of an IT infrastructure that’s robust and responsive to the dynamic needs of our diverse projects, from health initiatives to educational platforms. Build a long term strategic roadmap, addressing evolving needs and ensuring resilience.
• System and User Centred Technology Design: Drive innovation ensuring seamless integration of user (both internal stakeholders at SHOFCO and external community and funder ecosystem stakeholders) needs into product development. Develop technology with a holistic system vision that can integrate and extend with future applications harmoniously.
• Empower and Inspire a Tech-Driven Team: Cultivate a strong IT team that deeply understands the needs of staff and community members using IT products and services, fostering professional growth, and nurturing a culture of creativity, agility, and continuous learning.
• Collaborate and Co-create: Engage with a wide array of stakeholders, from internal teams to external partners, serving as champion for tech-driven collaborations that amplify our impact and drive forward our organisational goals. Collaboratively design and execute tech solutions with teams across the org, and support implementation and ongoing use.
• Represent SHOFCO externally as a technology leader.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

• Bachelor of Science. degree or equivalent in Computer Science, Engineering, Data Science, Math.
• Masters’ degree would be preferred.

Professional Qualifications

Any training certification relevant to the role

Other requirements (unique/job specific)

• At least 7+ years in technology and data roles as an individual and team contributor.
• At least 3+ years’ in tech/data team leadership roles managing at least small teams of 3-5 people.
• Experience in Data Management and tools for data analysis and visualisation (we currently collect data using CommCare, and use PowerBi for data visualisation)
• Experience overseeing data systems for tracking data in a social impact setting (whether non-profit, government, or business) highly valued.
• Demonstrated success in managing IT infrastructure, cybersecurity, and implementing technology-driven solutions – with experience selecting and rolling out new systems
• Excellent leadership and communication skills, with the ability to effectively collaborate with diverse stakeholders