Manager of Programme Quality Syria At ZOA

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again.

ZOA has provided emergency relief in Syria and neighboring countries since 2014. After ZOA’s registration in 2018, ZOA established offices in Damascus in 2019 and in Aleppo in 2021. Since then, ZOA has been working with crisis-affected communities across Livelihoods and Agriculture, WASH, Education and Shelter/NFI sectors. ZOA implements directly, as well as through local and national partners. ZOA seeks to reach the most vulnerable groups: women, children, elderly, female headed households, persons with disabilities and internally displaced persons. We invite you to join our team of committed colleagues.

Because of the change of position of our current MPQ, ZOA is looking for a

Manager of Programme Quality

(Damascus, Syria)

Your challenge

The responsibility of the Manager of Programme Quality (MPQ) is to ensure high quality programme design, implementation and monitoring and evaluation by providing line management with expertise and knowledge. In addition, the MPQ is responsible for the development of high quality project proposals for potential donors.

Your main tasks and responsibilities

The Manager of Programme Quality has been assigned with responsibility and holds delegated authority for:

Programme quality

• Advises and supports Country Director (CD) and Programme Managers (PGMs) on the development of the Country Strategy and Annual Plan;
• Responsible for the quality and consistency of programme and project planning;
• Responsible for adherence to ZOA policy and compliance with ZOA, donor, national and international guidelines, policies and standards in the implementation of projects;
• Develops, implements and maintains monitoring, evaluation and learning (MEAL) tools, including the use of standardized indicators;
• Development of beneficiary accountability tools throughout the programme;
• Ensures integration of ZOA strategic priorities, including gender, diversity and inclusion, climate resilience and Peace nexus;
• Coordination and exchange with other organizations, relevant authorities, donors and other key stakeholders;
• Ensures mainstreaming of protection and conflict sensitive project design and implementation.

Reporting/digital data collection

• Contributes to the development of high quality project proposals and monitors consistency between donor proposals and Country Strategy;
• Contributes to on-time, high quality submission of donor reports and evaluations;
• Supports the CD and PGMs in the writing of the internal quarterly reports and annual review.

Knowledge management

• Responsible for the development of knowledge management at country level and contributing to organisation-wide knowledge management and internal learning;
• Supports capacity building of the team on relevant topics such as MEAL and strategic priorities;
• Leads the development of innovative project proposals.

Leadership and management

• Is member of the Country Management Team;
• Provides leadership to the Programme Quality and MEAL team;
• Supervises and periodically appraises the performance of staff reporting to the Manager of Programme Quality.

Authority

• The Manager of Programme Quality is authorized and accountable within the framework and limits defined in:
  • The ‘Declaration of Authorization’ signed by the Country Director.
  • The ZOA Country Management Charter;
  • The agreed Country Strategy and Annual Plan;
  • The projects as approved by the donors;
  • ZOA’s quality management system.
• The Manager of Programme Quality is accountable to the Country Director.

Your profile

Identity

The candidate is expected to fully support the vision, mission and Christian values of ZOA.

Knowledge & experience

• University degree in a humanitarian, development or other relevant field;
• At least three years field experience in a fragile context, experience in the Middle East region is considered an additional pre;
• Professional command of English;
• Expertise in one of ZOA’s sectors (WASH, FSL, Shelter/NFI, Cash);
• Expertise in one of ZOA’s strategic priorities (climate resilience, gender, diversity and inclusion, peace nexus, localization);
• Previous management experience is preferred;
• Research skills.

Skills & attitude

• Conceptual flexibility;
• Logical thinker;
• Strong formulation and writing skills;
• Innovative;
• Management skills;
• Cross-cultural sensitivity;
• Result-oriented approach;
• Initiative;
• Interpersonal sensitivity.

Special conditions

• Up to 25% may be required for travel in country.
• Damascus Duty station allows for being accompanied by partner/spouse, but not for families with children.
• Damascus duty station has R&R arrangements included.

We offer

ZOA offers you a challenging job, and a motivated team in Syria, and good benefits and remuneration which suit the NGO sector (including but not limited to: medical and other insurances, (contribution to) housing costs, training options and 29 leave days).

Do you need more information?

For more information about ZOA, please visit our website www.zoa-international.com.

If you have questions about this vacancy, you can contact Sandra Vogd, HR Business Partner, email zoa.vacancies@zoa.ngo