MANAGER – PEOPLE AND CULTURE At CARE

CARE is one of the world’s leading international humanitarian and development organisations, committed to helping people in poor communities improve their lives and alleviate poverty. Founded in 1945, CARE is working across 104 countries to fight global poverty and marginalization. CARE has been active in Bangladesh since 1949 being one of the largest country offices of CARE. CARE works to help people achieve social and economic well-being, while being among the best in their fields. CARE put women and girls at the center of our work because we know that we cannot overcome poverty until all people have equal rights and opportunities. CARE Bangladesh is currently shifting towards a program approach, where it has developed longer-term impact visions to have more sustainable changes in the lives of the extreme poor and marginalized.

The Manager – People & Culture is responsible for overall HR management and development of CARE Cox’s Bazar operations, including recruitment and other essential human resource services. S/he ensures that all recruitment and staff transition processes follow proper procedures and system. S/he also recommends for change and modification in HR policy and procedures to make HR services more efficient and effective. S/he assures that job applications receive a fair and impartial assessment. S/he is responsible for developing staffing processes that, over time, will enable the CARE workforce to become truly diverse and gender-balanced.

The Manager – People & Culture is responsible for working closely with respective projects / departments / offices to ensure quality and timely HR services within the purview of the organizational policy. The incumbent also maintains relationship with HR Managers/Heads of other organizations, especially International NGOs, and has updated knowledge on current trends of the job market and development in HR field.

The incumbent is responsible for performing the functions relating to HR policy development / amendment and interpretation / clarification, and HR services, including but not limited to, grievance handling, salary changes, annual holiday list, performance management, talent review, PCF maintenance, disciplinary action, etc. The Manager – People & Culture will assist the Director – P&C in dealing with all Human Resources management functions associated with the Cox’s Bazar Regional Office and will work closely on critical issues, policy formulation and other HR matters.

Responsibilities:

1. Recruitment Management
   • Work with Regional Program Support Coordinator, Head of Cox’s Bazar, Program Coordinators, and Departmental Heads to create inter-dependency among projects and P&C, determine and satisfy staffing requirements.
   • In view of agreed human resource requirement and budget, attract talent and ensure availability of right people at the right time using structured recruitment procedures and testing tools.
   • Introduce and oversee a fair and objective system for receiving and processing job applications. Oversee the e-recruitment system and maintain contact to the vendor for its improvement.
   • Expand Field Office capacity to “head-hunt” when potential candidates are not available through normal procedure.
   • Oversee the hiring and post-hiring processes, including discussions on salary and benefits and checking recruitment files.
   • Update the Hiring Managers on recruitment status on a regular basis.
   • Identify gaps and recommend to develop recruitment and selection processes.
   • Oversee full recruitment cycle and handle conflict of interest in CV sorting, making shortlist, forming Recruitment Board etc.
   • Assist Hiring Managers to manage staffing during project end period and recommend for retention and separation.
2. Management of Staff Transition
   • Ensure appropriate and timely action on requests concerning any kind of staff transition, such as transfer, short-term hiring, contract amendment, confirmation, and separation, TDY, Acting Assignment.
   • Identify and notify any action that deviates from policy and ensure proper and timely documentation of any exceptional cases related to staff transition. Take necessary approval from Country Director, Deputy Country Director and Director – P&C on any policy changes or policy exceptions as and when required.
   • Provide feedback and guidance to Project teams on restructuring, organogram or position title change to ensure consistency with organizational grading and job structure.
3. Assist in policy amendment, development and interpretation
   • Support the HR Team in CBDO in revision and formulation of Human Resources policies and procedures, periodic review and update all these in consultation of Regional Program Support Coordinator, Head of Cox’s Bazar and Director – P&C, reflecting good practices in country context.
   • Assist in full implementation of the organization’s HR manual and provide clarification/explanation when necessary.
   • Visit different field offices and provide policy clarification, collect policy related feedback from the staff members of field offices and share that with Director – P&C and Senior Management for policy review or amendment.
   • Support in full implementation of the organization’s HR policies as prescribed in the Staff Handbook and provide clarification/explanation on policies, when necessary.
4. Contribute to internal initiatives on GED, HRD, Performance Management, Talent Review and Emergency Response
   • Participate in appropriate Country Office task forces, committees and teams.
   • Provide orientation/clarification on performance management system.
   • Oversee gender & diversity criteria in recruitment and retrenchment.
   • Assist in conducting Talent Review sessions, and implement result as and when required.
   • Facilitate Job Assessment Committee (JAC) meeting and contribute ideas/thought for placing positions in appropriate grade in the salary matrix.
   • Provide necessary assistance to Emergency Response Team and actively contribute during disaster management.
   • Provide new staff orientation on a regular basis and a detailed orientation on quarterly basis, to familiarize new staff on organization vision, history, organizational structure, HR policy and procedures and compensation and benefits.
5. Staff Management within the department
   • Staff recruitment.
   • Supervision of Direct Reportees (HR Officer and Admin Support Officer – HR)
   • Ensure professional development of direct reportees.
   • Performance Management.
   • Contribute to overall team bonding through staff engagement exercises.
6. Provide support to Regional Program Support Coordinator and Head of Cox’s Bazar in handling disciplinary issues
   • Assist Director-P&C in the area of appropriate disciplinary actions.
   • Liaise with CBDO – based General Manager – P&C to communicate with CARE lawyer when necessary. Sign legal documents and act as a witness on behalf of CARE Bangladesh.
   • Review disciplinary cases and provide recommendations for action. Also review personnel policy, country laws before recommending actions.
   • Refer disciplinary cases of Show Cause, suspension, dismissal, termination for appropriate actions to Director – P&C in CBDO.
   • Deal with staff grievance and recommend appropriate measures.
   • Counsel Program and Support Managers when dealing with disciplinary or grievance problems in order to provide them with the emotional guidance and support they require.
7. Others
   • Input staff vendors in People Soft (Pamodzi). Check and approve hard copy of the vendor set-up form and maintain accuracy of staff data.
   • Manage international travel insurance for the field office staff as a focal point in CO level.
   • Network with other local and international organizations including other CARE Country Offices, on HR management issues and represent CARE Bangladesh in relevant HR forum.
8. Adhere to and support CARE Bangladesh’s Safety and Security policy and systems
   • As part of this role, the job holder will be expected to adhere to and support CARE Bangladesh’s Safety and Security policy and systems as part of their day to day duties, and comply, at all times, to safety & security protocols and directives, including reporting. Staff must maintain situational and self – awareness and be aware of the safety – security related consequences of their actions upon themselves, their team and the organization as a whole.
9. Safeguarding
   • CARE is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct and expects staff to promote the welfare of children, young people and adults at all times. CARE expects all staff and volunteers to share this commitment through our Code of Conduct. We place a high priority on ensuring that only those who share and demonstrate this commitment are recruited to work with us.

Qualifications:

• Master’s degree in an appropriate field.
• At least five years’ experience in HR Management with a large organization or company. Prior work experience in INGO/development organization will be considered as an advantage.
• Excellent inter personal skills.
• Clear knowledge base of Bangladeshi Labor Law to ensure compliance.
• Experience in strategic HR- ability to contribute to organizational development.
• Experience in assessing, designing and managing capacity building/development schemes.
• Demonstrated ability to analyze and use HR information and generate HR reports/documents.
• Experience in testing and interviewing job candidates.
• Knowledge of the major development issues in Bangladesh.
• Good computer skills.