Marketing and Communication Officer at Humanitarian Quality Assurance Initiative

Marketing & Communication Officer (100%)

**Humanitarian Quality Assurance Initiative (HQAI)

Location: Geneva, Switzerland
Duration: Permanent contract – 100%
Start date: 19th July 2021
Reporting to: Head of Marketing & Communication


HQAI is an independent auditor for the humanitarian and development sector. The standard we use is the Core Humanitarian Standard (CHS) on Quality and Accountability. HQAI verifies that organisations correctly apply the standard from the head office to the field. HQAI responds to growing demands from NGOs, governments, donors and the public for a professional, objective and independent assurance that organisations supporting vulnerable and at risk communities act in accordance with the CHS. HQAI is a not-for-profit organisation registered as a Swiss association.

Working environment

From HQAI Secretariat based in Geneva, a small and dedicated team manages the organisations’ activities. The Marketing and Communication Officer (MarCom Officer) will experience a dynamic working environment oriented towards innovation. This job opening is a unique opportunity to be involved in a cutting-edge initiative, learn about quality and accountability and contribute to advance HQAI’s impact in the humanitarian and development sector.

Tasks & Responsibilities


  • Management of Social Media channels
  • Editing and dispatch of electronic newsletters
  • Management of HQAI’s website
  • Monitoring and contribution to blogs and fora
  • Proactive development of tools to improve HQAI’s visibility and quality of internal and external communication
  • Contribution to video creation, editing and publication, as appropriate

Project Management and networking

  • Management of public awareness campaign to raise HQAI’s profile
  • Internal and external event management including meetings, round tables, exhibitions (remote and in person) and representation of HQAI at events
  • Management of diverse projects within the team and coordination with suppliers and consultants
  • Proactive outreach and networking with potential and actual partners, as well as strategic stakeholders

Content & branding

  • Proactive content creation through interviews with stakeholders, showcasing testimonials, text creation, storytelling etc.
  • Creation and publication of formal quality assurance items, including certificates and certification marks
  • Proofreading and editing of MarCom documents as well as of corporate documents from other departments
  • Drive, keep up to date and advocate for HQAI’s corporate style guide and quality communication


  • Meeting minutes and support to the Head of Marketing and Communication and Executive Director, as requested

Personal skills

  • Self-reliant and open-minded;
  • Excellent problem-solving skills with reliable attention to details;
  • Excellent communication skills and creativity;
  • Team player with good interpersonal and organisational skills;
  • Flexible, experience in dealing with different cultures;
  • Proactive, hard-working and reliable individual and work style;
  • Strong dedication towards supporting HQAI’s mission and partner organisations;
  • Excellent written and spoken English, fluency in French and/or other UN language is a plus.

Education, Qualifications and Experience

  • University degree or equivalent in the field of Marketing and/or Communication;
  • At least 2 years experience in Marketing and/or Communication; experience in the humanitarian and development sector is a plus;
  • Good knowledge of MailChimp, Adobe Suite (InDesign, Illustrator, PremierePro), CanvaPro, website content management programmes, online meeting platforms, as well as usual office software.

How to apply

Interested candidates should submit their applications (in English) by email to:

Please email your CV, a cover letter, the names of two references, and mention “MarCom Officer” in the subject line. References will not be contacted before the end of the selection process. Please note that applications from EU and non-EU citizens will only be considered if a copy of a valid Swiss work permit is sent with the application. Deadline for applications: June 06, 2021.

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