Marketing Donor Services Assistant At Medical Teams International

This is a limited duration, part-time job share position with a set schedule of Wednesday-Friday.

This position contributes to the calling of the organization by fostering long-term engagement among the core donor base through direct marketing and communication. It ensures that donors experience high-quality interactions with the organization by implementing the key tenants of donor relations: acknowledgement, stewardship, recognition, and engagement. This position will work to maintain positive interactions with donors by working with the Marketing Coordinator and the Gift Processing team.

Medical Teams International Calling:

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as a contact for donor calls, questions, and complaints, responding quickly and appropriately via phone, email, and social media channels. Ensure current procedures are documented appropriately in the donor service playbook.
Ensure excellence in donor experience through individual interpersonal experience. Look for opportunities to improve retention and donor experience.
Support gift acknowledgement and thank you cards for donors. Ensure changes within structure are effectively communicated to all relevant parties and necessary changes implemented.
Troubleshoot donor questions regarding gifts, pledge payment status, donor advised funds, employee matches, etc.
Update and maintain accurate constituent records in Dynamics CRM. Work with other teams as needed to ensure records are complete and meet needs for reporting.
Troubleshoot credit card issues after escalation from Finance, including monthly donor credit card expirations.
Execute outbound telephone calls for lapsed donors, upgrades, and monthly giving program as assigned.
Manage and respond to inquiries that come into the Medical Teams International info mailbox.
Support donor retention work. Help with personalized thank you/acknowledgement processes for various donor segments (monthly donors, upgraded donors, anniversary, etc.), utilizing donor service volunteer team and other internal staff as appropriate. Report back on effectiveness and key learnings for improvement.
Update names and address information as appropriate and per department guidelines.
Update donor relationship information as appropriate and per department guidelines.

Other Duties:

Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.
Maintain donor confidentiality.
Backup for receptionist at front desk.
Other duties as assigned.

EDUCATION, LICENSES, & CERTIFICATIONS

Required:

Associates degree in marketing or related field.
Valid Driver License.

EXPERIENCE

Required:

History of successfully managing multiple tasks simultaneously.
Minimum 1 year experience doing complex data entry using a database system such as Microsoft Dynamics CRM, The Raisers Edge, or Salesforce.

Preferred:

Non-profit experience.
1 year experience in marketing, customer service, or similar role.

KNOWLEDGE, SKILLS & ABILITIES

Required:

Commitment to Medical Teams International Calling Statement and Values.
Knowledge of the key tenants of marketing, donor relations, and/or customer service.
Excellent relational and interpersonal skills.
Skilled at project management and problem solving.
Ability to work cooperatively in a team environment.
Ability to be results-focused, organized, detail orientation, and able to work with minimal supervision.
Self-starter with the ability to independently plan, organize, and follow through on tasks.
Ability to communicate professionally and effectively with all constituents.
Ability to maintain and protect donor confidentiality.
Ability to apply creativity, problem solving, and good judgement in addressing donor related issues.
Ability to be flexible and willing to adjust activities and priorities to take on new responsibilities as needed.
Must be highly detail oriented, learn and comprehend a complex database with highly detailed policies and procedures.
Ability to thrive in a fast-paced environment.

Communication Skills:

Strong verbal and written communication skills.
Confidence in making phone calls and communicating with empathy to donors.
Ability to represent the organization in a professional manner to donors, volunteers, and the public.
Ability to project a sense of understanding when dealing with others, both internally and externally.

Computer Skills:

Moderately skilled with Microsoft Outlook, Word, Excel and PowerPoint software.

Preferred:

Moderately skilled working in a relational database such as CRM, Raisers Edge, or Sales Force.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
Frequent close vision and the ability to adjust focus.
Occasionally ascends/descends stairs, steps, or ladder
Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
The employee must occasionally lift and/or move up to 15 pounds.
Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet.
The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions.

BENEFITS

The following information outlines typical benefits available for U.S. based fixed-term employees, working 30 hours or more per week. Actual benefits may be prorated for other than full-time work.