MEAL Officer (Accountability) At MedGlobal

Job Title: MEAL Officer (Accountability)

Work Style: Part Time 50%

Job location: Azaz-Aleppo-Syria

Reports to: MEAL Coordinator

Job Code: TR040

ABOUT MEDGLOBAL

MedGlobal is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.

CODE OF CONDUCT

MedGlobal Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to MedGlobal employees, volunteers, interns, consultants, and contractors to guide their practice and conduct. The Code is organized into categories, as follows:

1. Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.
2. Provide a positive and valued experience for those receiving service within and outside MedGlobal.

CHILD PROTECTION POLICY

Child abuse in all forms is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work. MedGlobal is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

MedGlobal provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. MedGlobal employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.

JOB SUMMARY

The Accountability Officer will be responsible for ensuring the effective implementation of MedGlobal’s Accountability to Affected Populations (AAP) framework, with a particular focus on information sharing, community participation, complaints and feedback mechanisms, and accountability in project design, monitoring, and evaluation. The officer will support the establishment and maintenance of a robust Complaint and Feedback Mechanism (CFM) to ensure that beneficiaries’ concerns are documented, addressed, and integrated into program improvements.

MAIN DUTIES AND RESPONSIBILITIES:

• Complaint and Feedback Mechanism (CFM) Management:
  • Oversee the implementation and effectiveness of MedGlobal’s CFM, ensuring it is accessible, transparent, and responsive.
  • Manage and document complaints and feedback, ensuring prompt response and resolution in coordination with relevant departments.
  • Develop and maintain a systematic tracking mechanism to monitor trends in complaints and feedback received.
  • Conduct field visits to monitor the implementation of project activities based on the monitoring and evaluation plan.
  • Perform any other related tasks as assigned by the supervisor.
• Community Engagement and Participation:
  • Promote beneficiary participation in project planning, implementation, and evaluation.
  • Ensure that affected populations are provided with accurate and accessible information about MedGlobal’s programs and services.
  • Conduct focus group discussions (FGDs), community meetings, and other participatory methods to gather feedback.
• Training and Capacity Building:
  • Facilitate training sessions for staff and partners on accountability principles, beneficiary engagement, and complaint-handling mechanisms.
  • Support program teams in integrating accountability measures into project design and implementation.
• Monitoring and Reporting:
  • Ensure accurate and timely documentation of accountability activities, including regular reporting on feedback trends and response actions.
  • Assisting in assessing needs by conducting a field survey during the project design period.
  • Analyze complaints and feedback data to provide insights for program improvement.
  • Support the development and revision of accountability-related policies and standard operating procedures (SOPs).
  • Perform any other related tasks as assigned by the supervisor.
• Coordination and Compliance:
  • Work closely with MEAL, Protection, and Program teams to ensure accountability mechanisms align with humanitarian standards and organizational policies.
  • Create a database for reports and all files related to the project and archive them to facilitate access to them at any time.
  • Ensure adherence to Core Humanitarian Standards (CHS) and best practices in accountability to affected populations.
  • Coordinate with external stakeholders, including humanitarian partners and community representatives, to strengthen accountability practices.
  • Perform any other related tasks as assigned by the supervisor.

QUALIFICATIONS AND SKILLS:

should have the following skills, education, and experience:

• Bachelor’s degree in Social Sciences, computer science, engineering, Development Studies, or a related field.
• Minimum of 2-3 years of experience in accountability, MEAL, or related roles within the humanitarian sector.
• Experience in managing complaints and feedback mechanisms and engaging with affected populations.
• Strong interpersonal and communication skills, with the ability to facilitate discussions and gather community insights.
• Proficiency in conducting field surveys, focus group discussions, and designing accountability tools.
• Ability to analyze feedback trends and produce reports for program improvement.
• Excellent knowledge of monitoring and evaluation methodologies.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and data collection tools (Kobo).
• Native Arabic speaker with basic English proficiency.