MEAL Officer At MedGlobal

Job Title: MEAL Officer

Job location: -Syria- Idlib- Sarmada

Reports to: MEAL Senior Officer/ Türkiye Office

Work Schedule: Part Time / 19 Per Week

Position Code : TR005

ABOUT MEDGLOBAL

MedGlobal is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.

CODE OF CONDUCT

MedGlobal Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to MedGlobal employees, volunteers, interns, consultants, and contractors to guide their practice and conduct. The Code is organized into categories, as follows:

1. Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.
2. Provide a positive and valued experience for those receiving service within and outside MedGlobal.

CHILD PROTECTION POLICY

Child abuse in all forms is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work. MedGlobal is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

MedGlobal provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. MedGlobal employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.

JOB SUMMARY

The successful candidate will be responsible for supporting the Monitoring, Evaluation, Accountability, and Learning (MEAL) activities within MedGlobal. This role involves designing and managing data collection tools, ensuring accurate and timely data reporting, and supporting the analysis of data to improve program effectiveness. The candidate will work closely with field teams to gather information, design surveys, and use platforms such as KoBo Toolbox for data collection. Additionally, they will ensure compliance with humanitarian standards and contribute to the continuous improvement of monitoring and evaluation processes. The role requires native Arabic proficiency, with a basic understanding of English, and experience working with Microsoft Office applications and data collection tools.

MAIN DUTIES AND RESPONSIBILITIES

• Collecting data related to the implementation of project activities and performance indicators and entering them through approved forms and databases.
• Conducting field visits to monitor the implementation of project activities based on the monitoring and evaluation plan.
• Assisting in designing questionnaires and forms for monitoring and evaluation purposes.
• Following up on the application of accountability standards in projects.
• Collecting data and conducting interviews with various beneficiaries and stakeholders to verify the level of satisfaction and follow up on resolving complaints of beneficiaries.
• Assisting in assessing needs by conducting a field survey during the project design period.
• Preparing periodic monitoring and evaluation reports and sending them to the monitoring and evaluation Senior Officer.
• Ensuring the effectiveness of the accountability mechanism towards beneficiaries, along with direct supervision of the hotline, by analyzing beneficiaries’ complaints and submitting suggestions and solutions for improving work and activities in the field to the MEAL Senior Officer and ensuring follow-up on the actions to be taken.
• Collecting learning information and lessons learned from project implementation and sharing them with the MEAL Senior Officer.
• Reviewing data and verifying its quality.
• Hold periodic meetings with field teams within the project to discuss difficulties, obstacles, and the level of achievement to improve the level of performance.
• Create a database for reports and all files related to the project and archive them to facilitate access to them at any time.
• Follow up on the work and outputs of data entry officers in the office and in the targeted governorates and follow up on all project data and reports, review them, and verify their accuracy and validity.
• Assisting in analyzing data and documenting success cases.
• Participating in the continuous development of the quality of work in MedGlobal.
• Encouraging and promoting a culture of positivity, professionalism and respect at work.
• Any other tasks assigned by the direct manager within the framework of the job position.

QUALIFICATIONS AND SKILLS

MEAL Officer should have the following skills, education, and experience:

• University degree in Computer Science, Computer Engineering, or a related field.
• Native proficiency in Arabic with basic knowledge of English.
• At least 3 years of experience in Monitoring, Evaluation, Accountability, and Learning (MEAL).
• Strong proficiency in using Microsoft applications (Excel, Word, etc.).
• Proficient in designing surveys with prior experience.
• Proficient in using Kobo Toolbox or ODK with relevant experience.
• Team player with a collaborative spirit.
• Proven experience in designing and analyzing data collection tools.
• Effective communication skills.
• Familiarity and commitment to humanitarian standards.