Medical Director At International Medical Corps

International Medical Corps is a global humanitarian nonprofit organization dedicated to saving lives and relieving suffering through healthcare training and relief and development programs.

Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in areas worldwide. By offering training and healthcare to local populations and medical assistance to people at high risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated healthcare systems and helps bring them back to self-reliance.

PROGRAM DESCRIPTION

IMC programs are currently funded by BHA, FCDO and GAC/MHD, complemented by contribution from private donors. Areas of intervention are focusing on sectors where IMC has a global and longstanding expertise. These include health (with minor nutrition interventions), MHPSS (Mental Health and Psycho-Social Support), Protection (focusing on GBV and Child protection) with integrated activities in the livelihoods sector through provision of vocational trainings.
IMC currently directly manages couple of primary health care clinics and a number of medical mobile teams. IMC clinics provide preventive, diagnostic and curative services free of charge to all population in various specialties, as well as health education, provision of basic laboratory services, provision of medications and malnutrition screenings. IMC also supports referrals to advanced healthcare services through privately contracted hospitals and specialized doctors. IMC is also supporting public health facilities through provision of medical equipment and supplies, provision of PPE items as part of COVID-19 response and the support will be expanded to encompass also technical support and close monitoring and supervision of service provision.

JOB SUMMARY:

The Medical Director is primarily responsible for technical vision, strategy, design, implementation and management of the health programs at senior management level. The Medical Director will work in collaboration with the senior management team and health teams in the field to deliver high-quality health services to the targeted beneficiaries. The Medical Director will make frequent visits to the field sites to ensure the highest standards of service delivery. S/he will ensure high-quality clinical services in all IMC-supported health facilities. S/he will monitor service quality, ensure that all staff are trained and well-supported, pharmaceuticals and other medical supplies are properly managed, and apply clinical-level data to national-level quality improvement efforts. The Medical Director will represent IMC in the national Health Cluster, Health Forum and other technical and health-strategic inputs during proposal development periods

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

MAIN TASKS AND RESPONSIBILITIES
Technical Monitoring and Program Quality
• Provide technical supervision of, and technical support to the organization’s health programming activities.
• Ensure activities are consistent with established best practices, acceptable international (WHO/Sphere) and national standards as well as ensure programs across different sites in the country are of comparable quality by encouraging transfer of good practices form one field site to another;
• Ensure health programs utilize standardized protocols, policies and guidelines according to the Ministry of Health and WHO.
• Work closely with the country director, senior management and field teams to determine the operational needs of the medical program within the scope of the grants;
• Oversee the collection and timely reporting of data and statistics for all programs (including objectives, indicators and outcomes of health programs) according to internal and donor requirements
• Review monthly field and donor reports and ensure appropriate follow up and decision making on data relevant to the organization’s health programs;
• Where feasible work with government health authorities and international agencies such as WHO to ensure implementation of standardized national health information systems
• Work with field teams, partner agencies (when applicable) and national health authorities for outbreak preparedness and contingency planning
• Ensure timely and adequate provision of supplies and drugs through review of pharmacy consumption reports, national drug protocols, program budgets, acquisition of partner agency and UN drug kits, and health information materials.
• Ensure all stakeholders, including senior management team, the Technical Unit and donors are provided with updates, following the established reporting structures.
• Ensure all IMC staff are trained on the IMC Accountability Code;
• Inform beneficiaries about their right and the existence of the circuit to formulate complaints in case of non-satisfaction so that corrective measures are applied;
• Assist staff in charge of satisfaction questionnaire administration to perform their work independently without interference;
• Collaborate with MEAL department to enable the proper implementation of the complaint’s management mechanism and its functioning;
• Work with MEAL department to ensure that feedback from communities is part of the MEAL exercises, and features in MEAL and program reports;
Program Development
• Establish and build the capacity of a country technical unit which should include program and sector leads to be engaged in business strategic planning and development
• Work with senior management team, field teams, regional desk and the Technical Unit in strategic planning for future health programs.
• Work with Programs Director and management team to draft concepts for future funding following the protocols and formats of each relevant donor.
• Provide technical input during proposal development and technical reviews, and feedback to the field to improve the quality of the final proposals;
• Strive to ensure as much as possible different health related sectors (Mental health, Nutrition, and GBV) are integrated into proposed programs.
Representation
• Represent the organization to UN, health cluster, international and national NGOs and Ministry of Health at health coordination meetings as well as other meetings which are relevant to country programs and enhance the organizations visibility (i.e. task force meetings, assessment missions, camp coordination meetings, UN coordination meetings, INGO coordination meetings)
• Serve as the principle liaison with MOH on matters related to the program to ensure programmatic accountability contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors.
Human Resources Management
• Assist in the selection and training of qualified program health staff.
• Maintain open lines of communication with all field staff
• Train senior national staff to increase their responsibilities in order to build capacity and ensure sustainability of programs.
• Ensure professional development for expat and national health staff through assessment of training needs and capacity building activities.
• Work closely with the health teams to determine the training needs of the medical staff.
• Overseeing trainings of all national healthcare staff, including national Doctors, non-physician clinicians, nurses, midwives and other technical staff to ensure that the provided trainings are of acceptable quality and address the identified needs and to ensure sustainability of programs
Working Relationships
• Work closely with country senior management team and the Health Technical Unit
• Ensure program process through communication with country team to ensure coordination of programs supplies are consistent with management of budgets, including budget forecasting, development of spending plans.
Security
• Collaborate with security officer/CD in order to maintain security of health staff in the field
Ensure application and compliance of security protocols and policies

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

MINIMUM QUALIFICATIONS

• Typically, a Medical degree required with Master in Public Health. Equivalent combination of relevant education and experience may be substituted as appropriate.

EXPERIENCE

• Typically 12+ years of relevant and progressive experience in international programs (preferably developing country or low-resource setting with an NGO) and at least 7+ years at the senior management level relating to primary health care, maternal and child health, reproductive health, emergency response, and infectious diseases
• Experience in effectively dealing with international and headquarters staff, as well as donor agencies, government officials, and other NGO’s
• Experience managing multiple projects across a number of grants in a complex and dynamic country context
• Must have excellent communications skills, both oral and written
• Excellent organizational skills and ability to handle multiple tasks in a dynamic environment
• Ability to relate to and motivate staff effectively
• Creativity and the ability to work with limited resources
• Able to analyze and interpret data and track program performance against program indicators
• Possess excellent facilitation skills
• Ability to effectively present information and respond appropriately to questions from various stakeholders (i.e.: senior managers, counterparts, senior government and rebel leaders and other related regional players)
• Ability to work with a broad spectrum of people

ADDITIONAL TECHNICAL OR LANGUAGE REQUIREMENTS