Monitoring, Evaluation, Accountability and Learning Manager At Danish Refugee Council

MEAL Manager – Tripoli – Libya

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified MEAL Manager for our operations in Tripoli – Libya.

About the job

Overall responsible for MEAL and support all stages of the programme cycle within the country programme. This includes coordinating, improving and implementing monitoring & evaluation systems and managing the MEAL team. The postholder is also responsible for having minimum operating procedures and frameworks in place for M&E and accountability to beneficiaries. This includes capacity development of the programme team to improve programme quality as well as facilitate learning to inform adaptive, evidence-based programming in line with DRC and donor requirements. The main duties and responsibilities will be:

Programme development, design and planning:

  • Provide leadership within the Programmes team on issues of programme quality, monitoring and learning.
  • Develop and implement robust MEAL systems and strategies (framework and tools), to ensure quality and consistent information is available on programme performance and impact.
  • Provide technical leadership to ensure the overall quality of DRC and partner teams’ information gathering and analysis processes to inform programme and project design, drive continual improvement across the programme and to demonstrate qualitative and quantitative change.
  • Provide high quality, cutting edge technical input to inclusive programme and project development processes, particularly on logic of intervention (Theory of Change, logical frameworks and MEAL plans), ensuring sound programme logic and objective setting that is informed by contextual information.
  • Design and manage evaluations processes, including developing TORs, advising management on approval of final report, dissemination of evaluation findings and recommendations.

Monitoring, evaluation & learning

  • Analyse the data gathered and write baseline and impact assessment reports, with support from Technical Advisors.
  • Continuously improve and update data collection tools, so they can be used in the particular context.
  • Review and implement DRC’s Monitoring & Evaluation and Impact Assessment Framework.
  • Provide technical support to programme staff during development of funding proposals particularly logframes and Monitoring & Evaluation frameworks and plans.
  • Develop and maintain a Monitoring & Evaluation system, to measure achievement and progress towards program goals and results, which easily can be used in reports.
  • Assure quality of data collection and data entry processes
  • Manage the various databases and summary sheets to oversee measurement of achievement and progress toward program goals and results through the Monitoring & Evaluation system.
  • Provide technical support to ensure that DRC is able to articulate and document relevant best practices and assess performance regularly against agreed program objectives and indicators including via contribution to reporting processes.
  • Ensure successful roll out and sound management of databases and information systems in all program areas.
  • Ensure effective and responsible data management systems in place, including data sharing and data protection in line with DRC commitments and guidelines.
  • Assist in management of external evaluation processes from start to finish.
  • Set up a knowledge management system; ensuring lessons learnt from programme implementation and shared and followed up to improve programming.


  • Responsible for drafting the Accountability and complaints and feedback response framework.
  • Further develop existing guidance and frameworks for CO procedures, policies and processes that assist in institutionalizing and supporting CFRM in the country.
  • Ensure tools, processes and systems are in place for DRC to improve communication and accountability to beneficiaries.
  • Serve as primary contact for all CFRM related issues for the mission.
  • Produce/ oversee production of regular internal (and external) reports on complaint trends, response procedures, and relevant issues.
  • Work with HR and protection colleagues to ensure that DRC has in place procedures to ensure response to sensitive complaints received (Code of Conduct and SEA)
  • Roll out training and capacity building to staff on accountability to beneficiaries.
  • Provide support to programme managers in reviewing information across projects, to ensure that feedback and complaints are taken into account in programme management decisions.

Management and supervision

  • Lead and manage the MEAL team (including people planning, performance, well-being and development).
  • Provide technical support to MEAL team with a view to ensure coherence in data collection and analysis to support program development and quality
  • Coordination and oversight of all aspects of the MEAL processes.
  • Oversee the process of needs assessments, baseline studies and impact assessments; working closely with technical coordinators to ensure tools are in place.
  • Conduct periodic activity monitoring and site visits to the field to monitor data collection/implementation.
  • Capacity building through training, feedback, coaching of programme staff in data collection, monitoring and analysis and accountability to beneficiaries.
  • Enhance Monitoring/Evaluation & accountability capacity among staff to ensure accountability, facilitate planning and strengthen service delivery.
  • Lead the development of Monitoring & Evaluation/Accountability to beneficiaries, strategies, tools and ensuring coordination of the Monitoring & Evaluation teams input to the country strategy, proposals and reports. This requires working closely with the Area Manager, Grants Management Team and Technical PMs and Advisors.

About you

  • Minimum 5 years of relevant work experience in improving effectiveness (monitoring, programme design and accountability) of humanitarian programming. Experience with protection programming is an asset.
  • Strong technical competence and experience in development of MEAL systems and strategies, quantitative and qualitative monitoring and evaluation methods, data analysis, reporting and understanding of contemporary trends and debates in the field including innovative M&E.
  • Practical experience in applying HAP and CHS principles to programming; with the ability to set up and refine accountability systems along with proven experience of upward and downward accountability approaches and mechanisms and applying participatory methodologies.
  • At least 3 years’ experience with people management; with the ability to lead and work with teams in rolling out M&E mechanisms.
  • Full professional proficiency in English
  • Proven understanding of research methodologies and the nature of evidence which will influence key decision makers in the area.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 1 year renewable subject to performance and funding

Band: Management F

Designation of Duty Station: Unaccompanied/Non family

Start date: 4th of October

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to under Vacancies. For questions regarding the vacancy please contact

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.**

Closing date for applications: 24th of August 2021

For further information about the Danish Refugee Council, please consult our website

How to apply

Please apply through the link below by uploading a copy of your CV and Cover Letter. Applications received by email will not be considered.

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