National Case Management Officer At CTG

CTG overview

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
• Visit www.ctg.org to find out more

Overview of position

• Our Client Disengagement, Disassociation, Reintegration and Reconciliation (DDRR) programme is a key component of our client peacebuilding and stabilization portfolio that aims to increase Somalia’s resilience to destabilizing conditions and build national capacity towards sustained peace. The programme aims to contribute to peace and improved security in Somalia through supporting the Federal Government of Somalia’s National Programme on the Treatment and Handling of Disengaged Combatants and Youth at Risk (National Programme).
• In the absence of a peace agreement, and other preconditions usually required for traditional Disarmament, Demobilization and Reintegration (DDR) programming, our client has been supporting the FGS in its implementation of the National Programme through a four-pillared approach that reframes traditional DDR in terms of Disengagement, Disassociation, Reintegration and Reconciliation (DDRR). This context specific and context sensitive approach has been developed and implemented alongside local partners to include the national government and regional administrations, to create viable, reliable, gender-responsive, transparent and nationally owned legal and operational processes to support exit and reintegration pathways for former associates where sanctioned violent extremist groups are involved. In facilitating the reintegration of former associates within these new contexts, our client works to reduce the risk of recidivism or recruitment into criminal or violent extremist groups by addressing the drivers of conflict and building resilience at the individual and community levels.
• As part of the support provided in Transition Centres across three regions in Somalia, beneficiaries receive regular psychosocial counselling, skills-building, GBV and CRSV services, case management and support with reaching out and reconciling with family and community members. Our client is recruiting a Case Management Coordinator to improve and support the maintenance of a comprehensive case management programme in five Transition Centres and Community Based Organizations (CBOs) in Somalia and assess the current gaps in programming and case worker capacity at the centres. The Consultant will develop the capacity of case workers, other staff at the centres, CBOs, and Government counterparts to implement the programme, and report on progress. This position will be under the overall supervision of the DDRR Programme Coordinator and the direct supervision of DDRR Project Officer (Women, Peace, and Security).

Role objectives Key responsibilities of the National Case Management Coordinator will include:

• Assess needs and capacity gaps in DDRR case management at Transition Centers based on regular assessment and continuous discussions with social workers, centre staff and beneficiaries
• Develop and oversee the implementation of a DDRR case management framework for assessing beneficiary needs, developing individualized care plans where needed, and monitoring beneficiary progress and changing needs on a regular basis
• Review and make improvements as needed to the psychosocial assessment forms (in English and Somali) used during beneficiaries’ entry into the programme, and during regular intervals during their rehabilitation and reintegration
• Provide direct supervision and technical guidance to Case Management and GBV supervisors in Baidoa, Kismayo and Mogadishu and ensure adequate oversight of social workers in centre’s
• Convene weekly case management monitoring calls with social workers in all centre’s to review caseloads, assess complex cases, including GBV/CRSV cases, and ensure strict adherence to programme guidelines on supporting vulnerable beneficiaries
• Ensure social workers conduct regular follow-up with beneficiaries to assess their needs and progress
• Provide psychosocial counselling to beneficiaries with complex cases on one-on-one basis and in groups, as needed
• Facilitate technical guidance, mentorship, and on-the-job capacity building of DDRR staff, government counterparts and CSO partners to ensure that project activities are implemented in alignment with case management best practices and government approved Standard Operating Procedures (SOPs)
• Ensure each project location maintains an updated referral pathway to meet beneficiary needs that exceed the scope of the Programme
• Work closely with the M&E Team and other IOM technical leads to ensure linkages and effective implementation of activities in Mogadishu, Kismayo and Baidoa
• Coordinate preparation of donor reports, presentations and project documents for internal and external consumption and project evaluation
• Participate in relevant coordination forums, Technical Working Group meetings, workshops, etc.
• Ensure that Transitional Rehabilitation Centre’s and project staff maintain an updated record of cases and files, including complex cases, and ensure data confidentiality
• Participate in regular field visits to review case files, monitor project progress and results, and coordinate with DDRR field staff, implementing partners, and government focal points to ensure accountability
• Perform other relevant tasks as assigned by the DDRR Project Officer

Project reporting

• Under the overall supervision of the DDRR Programme Coordinator and the direct supervision of DDRR Project Officer (Women, Peace, and Security).

Key competencies The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges

Core Competencies

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential

Managerial Competencies

• Leadership: provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others and building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Position specific skills

• Demonstrable experience in clinical social work for a minimum of five years; relevant work experience in Somalia is a strong asset;
• Demonstrable experience in developing and implementing case management programmes.
• Experience working with youth and vulnerable groups is a strong asset.
• Experience in managing team and providing supervision.

Team management

• This role has no management responsible

Further information

• Knowledge of Somalia, particularly Banadir, Jubaland, and Southwest State, including socioeconomic and political context required.
• Knowledge of UN programming.
• Knowledge of our client resource management rules and procedures.
• Fluency in Somali and English is required (oral and written). In addition May dialect is desirable.
• This position is open to qualified female candidates.