Network Support Engineer – Liberia At Farsight Africa Group

About the Company:

Farsight Africa Group Liberia is dedicated to delivering innovative and reliable IT solutions. We are currently seeking a highly skilled and motivated Consultant in Liberia to provide comprehensive hardware and software setup, installation, and support services.

Scope of Work:

1. Software Installation and Maintenance:
   • Install, configure, and maintain software.
   • Implement updates, patches, and service packs on servers as needed.
   • Deploy new application modules.
2. System Troubleshooting and Maintenance:
   • Troubleshoot issues and outages.
   • Facilitate system hardware maintenance in conjunction with ICT contracted partners.
   • Perform back-up operations and recovery.
   • Implement security procedures to secure systems.
   • Monitor system performance and address potential issues to ensure services are available.
3. Support Services:
   • Provide support for the Tax Portal and Tax system as requested.
   • Travel to remote locations for support and installation.
   • Perform tax data conversion and migration services to the new system portal and back-end system.
4. Reporting responsibilities:
   • Submit a weekly status update on ongoing client support.
   • Support commercial development efforts in Liberia.
   • Maintain and monitor work plans and schedules, including working hours, budgets, equipment, and expenditures.
   • Use tools to monitor working hours, plans, and expenditure.
   • Organize, attend, and participate in stakeholder meetings.
   • Document and follow-up on important actions and decisions from meetings.
   • Archive, maintain, and store all project documentation using relevant tools.
   • Provide administrative support as needed.
   • Perform any other tasks as assigned from time to time.

Qualifications and Skills:

• Bachelor of Science in Computer Science, Computer Engineering or other relevant IT related Course.
• CCNA, CISCO, ORACLE or other cloud-related certification
• Microsoft Certification
• 3-5 years proven experience in software installation, configuration, and maintenance within the public sector.
• Knowledge of cybersecurity will be an added advantage
• Strong troubleshooting skills and ability to resolve system issues.
• Knowledge of security procedures and best practices.
• Experience in project management and reporting.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team.
• Willingness to travel to remote locations as required.
• Proficiency in using project management tools and software.