Operation Manager At Save the Children

*Operation Manager(For Myanmar National Only)***

CONTRACT LENGTH: Fixed Term

General Position Summary:

The Operations Manager provides general management and leadership for the supply chain and operation functions at MEC including procurement, logistics, asset, admin, safety and security and information technology. The Operations Manager proactively and informatively communicates and coordinates the operation functions with partners, SCI/MEC team members in Yangon Office and other field locations including home-based staff as and when required. The Operations Manager is a key person within the Partnership and Program Support Department, who ensures the resources are planned and utilized towards effective program support and shares the overall responsibility for the direction and coordination of the MEC operation activities under the direct supervision of the Partnership and Program Support Director.

SCOPE OF ROLE:

Supervisory Responsibility: Operation Coordinator and Supply Chain Coordinator

Reports Directly To: Partnership and Program Support Director

Accountability to Partners: MEC team members are expected to demonstrate all efforts toward accountability especially to our equal partnership value and principles that take full advantage of the roles, knowledge, skills, reach and experience that each partner and MEC offer each other – and strive to respect partners’ roles, their experience, knowledge, leadership and existing resources in the ethnic and monastic education systems.

KEY AREAS OF ACCOUNTABILITY:

Essential Responsibilities

• Manage reliable and cost-effective operations and effective implementation of the strategies of MEC towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, travel management and safety & security on collaboration with SCI Function leads.
• Establish systems to ensure smooth flow of supply services for the program through different channels in order to respond to the program needs.
• Provide overall operational support to programs and facilitate coordination, supervision and monitoring of support activities designed to assist in fulfilling program objectives.
• Oversee the logistical aspects of the operation; including all staff movements as needed and ensure that security standards are maintained all the time.
• Work closely with other team in MEC to facilitate program planning and upcoming procurement resources needs – including to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance requirements.
• Responsible for the management of all project procurement functions compliance and control as described in the donor conditions and SCI policies.
• Support developing budgets for operations activities of the programs as an integral part of program annual operation plan (AOP) development and MEC internal operation budgeting.
• Represents MEC as required in coordination with SCI Operation Team.
• Ensure review and support for MEC’s all partner of operation system strengthen
• This position requires for travelling to MEC’s partners field office location (e.g MLM, MKN, MDL and Thailand & Myanmar border)

Responsibilities of Operations Manager:

The Operations Manager is responsible for but not limited to key responsibilities of operation management oversight, localization and implementation of policies and procedures for MEC and partners, resource management, Team management and the safety and security aspects.

OPERATIONS OVERSIGHT

Oversight, direction and advice on all aspects of MEC operations management, aiming at the achievement of the following results:

• Successful contribution for implementation of MEC AOP and executing the process and guidelines for procurement of goods and services.
• Maintain regular control on operations budget and identify any exceptions or possible implications of under / overspending in a timely manner.
• Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs.
• Provide managerial leadership to the Operation Coordinator and Supply Chain Coordinator and equip them with information, tools and resources to improve performance & reach objectives.

IMPLEMENTATION OF POLICIES AND PROCEDURES

Implementation of appropriate operations process and procedures that comply with SCI policies and procedures and with donor conditions focusing on the achievement of the following results:

• Provide technical and managerial leadership in localization and implementation of partners’ operation, procurement and logistic policies and procedures.
• Full compliance of operations with Procurement and Logistics policies, procedures, and processes.
• Provide expert review and advice on service contract agreement, resource management, tools, and method associated with operation etc.

RESOURCE MANAGEMENT

Effective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results:

• Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner.
• Responsible for provision of high quality and timely procurement and other program support to MEC internal team and partners.
• Exercising management over procurement processes and logistics ensuring compliance with the procurement policies and procedures as well donor rules and regulations.
• Oversee provision of transport and travel support (international and domestic).
• Oversight on maintenance of proper custody of MEC assets and general inventory.

TEAM MANAGEMENT

• Empower the team, deepen understanding of their roles and assist with career development.
• Equip team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive together to achieve excellence.

SECURITY

• Ensure compliance with security procedures and policies as determined by SCI.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Child Safeguarding Responsibility:

• Ensure that all beneficiaries of your program are receiving ongoing, age-appropriate verbal or written information in relevant languages about Save the Children’s Child Safeguarding Policy and Code of Conduct.

QUALIFICATIONS ,EXPERIENCE AND SKILLS

Minimum Qualification & Transferable Skills:

• Degree in Business Management and or any other relevant field.
• Minimum of 5 years management experience in a corporate or an INGO sector, including experience in operational support for high-risk program.
• Sound knowledge of administrative and procurement & logistics procedures is highly desired.
• Proven supervisory ability and/or technical skills combined with leadership.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with colleagues and partners in a diversified multi-cultural and multi-ethnic working environment.
• Skills in managing, organizing, planning and implementing assigned tasks under pressure of frequent and tight schedules.
• Strong ability to apply good judgment and decision-making skills in demanding and complex working environments.
• Demonstrated analytical and problem-solving skills in handling management and coordination issues at country program level.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English skills required.
• Ability to work effectively with an ethnically diverse team and partners in a sensitive environment.

Success Factors

MEC operates in a high-risk context as the strategy itself tends to serve the hardest to reach children and targets support to conflict-affected areas. So, the successful Operations Manager will be good at problem solving and have the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance. He/she will maintain strong cooperative relationships with partners, other departments and interact effectively with international and national personnel both in a managerial as well as training capacity, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities. He/she will be able to work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to MEC partners’ deep field offices and project sites. The most successful MEC team members have a strong commitment to cross-team collaboration, partnership engagement, adaptability, and accountability, thrive in evolving and changing environments and make effective conversation and communication a priority in all situations.

Ongoing Learning

• In support of our belief that learning organizations are more effective, efficient and relevant to the children we serve, we empower all team members to dedicate to reflection and learning activities that further their personal and/or professional growth and development

General:

• Ability to work collaboratively with colleagues across the organisation developing effective working relationships to deliver outstanding results for children
• Commitment to and understanding of Save the Children’s aims, values and principles.
• Willingness and capability to comply with all relevant Save the Children policies and procedures with respect to health and safety, security, equal opportunities and other relevant policies such as HR policies and code of conduct, including the Child Safeguarding Policy.