Operations Assistant – Team Leader (Field Support) At International Organization for Migration

Position Title: Operations Assistant – Team Leader (Field Support)
Duty Station: Doha, Qatar
Classification: General Service Staff, G-5
Type of Appointment: Fixed term (1 year), with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 01 08 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
1. Internal candidates
2. Candidates from the following non-represented member states:
Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo
(the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See;
Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar;
Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;
Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas;
Tonga; Tuvalu; Uzbekistan; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.

Context:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM’s multi-disciplinary staff members provide a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.
IOM is engaged in conducting safe, orderly and dignified air and ground movement for Afghan evacuees that have arrived in the United States of America under the United States Resettlement Admissions
Program (USRAP). The aim of the interagency response to assist Afghan nationals to be processed as Special Immigrant Visa holders or Humanitarian Parolees and onwards to their final destination.
Under the overall supervision of the Head of Office (CAS) and Movement Operations Manager(Field Support), and direct supervision of the Operations Lead, the Operations Assistant – Team Leader (Field Support) will contribute to the oversight and supervision of movement activities in one of nine sites, which supports SIV and humanitarian parolee arrivals in the area of movements management. In this capacity, they will have the following duties and responsibilities:

Core Functions / Responsibilities:
1. Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
2. In coordination with the Operations Officer, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
3. Lead Field Support Teams as they assist individuals at transit center or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
4. Assist in the coordination of timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
5. Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
6. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
7. Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
8. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
9. Provide regular feedback on work being accomplished to the Site Lead and Deputy Site Lead and keep supervisors immediately informed of any issues requiring their attention.
10. Alert Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience
Education
• University degree from an accredited academic institution with at least three years of relevant professional experience.
• Completed High School degree from an accredited academic institution with five years of relevant professional experience.

Experience
• Prior Movement Operations or transportation experience is a strong advantage.

Skills
• Strong computer skills – Word, Excel and Internet.
• Airline Charter and Emergency Movement Operations
• Mimosa Application
• Refugee Resettlement

Languages
IOM’s official languages are English, French, and Spanish.

REQUIRED
For this position, fluency in English is required (Oral and Written).

DESIRABLE
Working knowledge of Arabic.

Notes
*Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies
Values
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.
Competencies will be assessed during a competency-based interview.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies