Operations Manager At World Relief



World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission, vision and values as we partner with churches to empower the most vulnerable in the world. We hope these resources provide more insight into your hiring journey with us.

The Operations Manager (OM) oversees the World Relief Sudan Operations Department and ensures all activities related to procurement, logistics, warehousing, assets, facility and fleet management, IT, and security and safety are completed effectively and efficiently. The OM manages a team of national staff in the Country Office and provides a level of supervision of field logistics staff under the Area Manager of each state. The OM will lead in security and safety, including preparedness and coordinating during security incidents for field offices. The OM is a member of the Senior Management Team. The OM will be expected to visit field locations regularly, including hardship locations and insecure environments.

* This position is not open to candidates who live in the U.S. state of Colorado.



  • Ensure that the Operations Department is meeting the needs of the field offices in a timely manner, and is working to resolve any issues immediately
  • Ensure all activities of the Operations Department meet quality standards and comply with WR and donor policies
  • Liaise with Finance Department and Program Department to ensure effective cross-departmental collaboration and address shared issues
  • Provide relevant information for proposal and budget development related to logistics, procurement, and security
  • Ensure Operation Department reports are submitted on time
  • Provide mentorship and professional development to the members of the Operations Team
  • Ensure WRS policies and procedures are reviewed and amended
  • Other tasks as assigned by the Supervisor


  • Revise WRS procurement system to improve effectiveness and efficiency. This will include updating processes and forms; training staff; and establishing pre-qualified vendors and pricelists
  • Ensure that proper precautions are in place concerning fraud and vetting to avoid use of blacklisted vendors
  • Create procurement plans for anticipated grants and execute them according to schedule to avoid delays in project activities
  • Oversee subcontracts and procurements alongside programs team, ensuring that the procurement process adheres to policies and donor guidelines, guidance to staff and approvals
  • Manage all supplier contracts to ensure timely delivery of services and goods


  • Coordinate with the field offices, the Logistics Cluster, and contracted transportation services to get supplies to field locations on time
  • Oversee asset management and keep accurate records of WR and donor specifications
  • Oversee facility management for the Country Office and the Field Offices, including offices, accommodations, and warehouses
  • Oversee management of all vehicles and generators
  • Ensure communications equipment is maintained in good working condition
  • Manage the Logistics Staff, IT Assistant, Drivers, and Mechanic


  • Oversee security and safety for WRS by maintaining and enforcing Site Security Plans for Khartoum and Field Offices
  • Regularly assess risks for the Country Office and Field Offices and advise on/implement mitigation measures
  • Coordinate with other actors for security information. Maintain communication with field locations for reporting security information
  • Coordinate with field security focal points and other actors during security incidents and manage relocations as needed
  • Write and submit Incident Reports following events, promptly and succinctly


  • Demonstrated understanding of complex emergencies, insecure environments, and conflict sensitivity
  • Experience supervising staff
  • Experience working with grants from donors such as USAID and UN Agencies preferred
  • Excellent skills in Microsoft Office, including Word, Excel, and Outlook
  • Excellent written and oral English communication
  • Experience with fleet management
  • Able to maintain performance expectations in hardship locations with basic accommodations
  • Humility, teamwork, and flexibility


  • Bachelor’s degree or higher in Business Administration, Accounting, Finance, or another related field
  • Seven years’ experience working in a similar humanitarian context internationally
  • At least five years’ experience in operations, security management, administration, audit and fleet management
  • Additional trainings/certifications on related topics is an advantage
  • Mature and personal Christian faith and a commitment to World Relief’s Mission, Vision, and Values

How to apply

To apply, please visit the World Relief Website and apply through our online portal.

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