Operations Manager – Burkina Faso At International NGO Safety Organization

Organizational context

Founded in 2011, International NGO Safety Organization (INSO) is an international non-governmental organization that supports humanitarian actors in security matters by establishing security coordination platforms in risky contexts.

INSO provides registered NGOs with a range of free services , including real-time incident monitoring, analytical reporting, security-related data and mapping, crisis management support, staff guidance and training.

Registered in the Netherlands with headquarters in The Hague, INSO provides daily support to more than 1,400 NGOs in 16 of the world’s most insecure countries.

The INSO mission in Burkina Faso

INSO Burkina Faso started in 2018 and currently supports +170 partners. Our national office is located in Ouagadougou with regional offices in Dori, Fada N’Gourma, Bobo Dioulasso, Ouahigouya branch, Kaya branch and Tenkodogo branch. The deterioration of the security context in Burkina Faso limits the capacity of NGOs to provide services safely in a context of rapid expansion of the conflict, which is causing a large number of civilian victims and displaced people. This position will provide a unique opportunity to have a direct and practical impact on the front lines of humanitarian security in a multi-faceted crisis with complex regional dynamics.

Job Summary

Reporting to the Country Director and the technical supervision of the Director of Operational Support, you will be responsible for the proper execution of all operational functions within the national office, including human resources, logistics, purchasing and administration. You will also be the point of contact for colleagues at headquarters for these functions as well as for safeguarding and implementing audits.

Main responsibilities

Human ressources

• Lead all HR-related processes
• Implement and monitor all INSO personnel and HR regulations.
• Prepare monthly payroll for national staff.

Legal aspects and compliance

• File and maintain all necessary legal and regulatory documents with national authorities, oversee administration related to country registration and staff visas and work permits.
• Develop and supervise control systems to prevent violations of legal guidelines and internal policies.

Facilities and Asset Management

• Prepare and maintain leases and contracts with suppliers.
• Equip and maintain all staff facilities and vehicles.
• Establish and maintain a central asset register.

Supply and logistics

• Oversee the implementation of procurement processes in compliance with INSO and donor regulations to prevent fraud and corruption.
• Monitor local markets for goods and services and carry out regular supplier checks.
• Manage and implement INSO’s fleet guidelines policy.

Safety and security

• In coordination with the Global Safety & Risk Manager, maintain the Country Security Management Plan (CSMP) and the Security Risk Assessment (SRA).
• Ensure all staff, consultants and visitors are informed of the country’s safety and security protocols.

Job Requirements

• Perfect command of French and knowledge of English (written and spoken).
• A bachelor’s degree in a relevant field, issued by a recognized academic institution.
• 5 years of progressive professional experience in the field of operations, including 2 years in an NGO or international organization.
• A problem-solver, solution-oriented and strategic thinker, able to manage multiple priorities and meet deadlines.
• Proficiency in MS Office programs and experience in database management.

Desired features

• Experience or prior knowledge of logistics and public procurement.
• General knowledge of donor procurement rules.
• Knowledge of INSO and affinity with its mission.
• Previous field experience in Burkina Faso or in a similar position is a plus.

Key personal skills

• Strong motivation
• Excellent managerial and leadership skills
• Strategic mindset and very strong problem-solving skills
• Attention to detail, rigor and quality
• Ability to manage multiple priorities and meet deadlines
• Good listening and communication skills
• Excellent interpersonal and intercultural communication skills

Terms and conditions

12 month contract. Monthly salary of €5,000 per month, 4 calendar days of annual leave per month worked, 7 days of R&R every 3 months with compensation of €1,250, accommodation, comprehensive medical coverage (US excluded) and life insurance included .

Protection policy and recruitment

INSO is fully committed to the recruitment, selection and verification of personnel in strict compliance with our code of conduct and our prevention and protection policy throughout the recruitment process.