Operations Manager – Mali At International NGO Safety Organization

Organizational context

Founded in 2011, International NGO Safety Organization (INSO) is an international non-governmental organization that supports humanitarian actors in humanitarian access and security management by establishing coordination platforms in at-risk areas.

INSO provides registered NGOs with free services, including real-time incident tracking, analytical reporting, data, mapping, crisis management support, staff guidance and training.

Registered in the Netherlands with headquarters in The Hague, INSO provides daily support to over 1,400 NGOs in 16 countries.

The INSO mission in Mali

INSO Mali started in 2013. INSO Mali provides services to improve the delivery of humanitarian aid and preserve the safety of staff employed by approximately 200 Malian and international NGOs that provide humanitarian and emergency assistance. INSO Mali operates through its coordination office in Bamako, its field offices in Gao and Sévaré, and its branches in Kidal, Ménaka, Ségou, Sikasso and Timbuktu.

This is an exciting opportunity to be part of an NGO specializing in improving NGO humanitarian access constraints and to help shape a platform in a challenging context for INSO.

Job Summary

Reporting to the Country Director and the technical supervision of the Director of Operational Support, you will be responsible for the proper execution of all operational functions within the national office, including human resources, logistics, purchasing and administration. You will also be the point of contact for colleagues at headquarters for these functions as well as for safeguarding and implementing audits.

Main responsibilities

Human ressources

• Lead all HR-related processes
• Implement and monitor all INSO personnel and HR regulations.
• Prepare monthly payroll for national staff.

Legal aspects and compliance

• File and maintain all necessary legal and regulatory documents with national authorities, oversee administration related to country registration and staff visas and work permits.
• Develop and supervise control systems to prevent violations of legal guidelines and internal policies.

Facilities and Asset Management

• Prepare and maintain leases and contracts with suppliers.
• Equip and maintain all staff facilities and vehicles.
• Establish and maintain a central asset register.

Supply and logistics

• Oversee the implementation of procurement processes in compliance with INSO and donor regulations to prevent fraud and corruption.
• Monitor local markets for goods and services and carry out regular supplier checks.
• Manage and implement INSO’s fleet guidelines policy.

Safety and security

• In coordination with the Global Safety & Risk Manager, maintain the Country Security Management Plan (CSMP) and the Security Risk Assessment (SRA).
• Ensure all staff, consultants and visitors are informed of the country’s safety and security protocols.

Job Requirements

• Perfect command of French and knowledge of English (written and spoken).
• A bachelor’s degree in a relevant field, issued by a recognized academic institution.
• 5 years of progressive professional experience in the field of operations, including 2 years in an NGO or international organization.
• A problem-solver, solution-oriented and strategic thinker, able to manage multiple priorities and meet deadlines.
• Proficiency in MS Office programs and experience in database management.

Desired features

• Experience or prior knowledge of logistics and public procurement.
• General knowledge of donor procurement rules.
• Knowledge of INSO and affinity with its mission.
• Previous field experience in Mali or in a similar position is a plus.

Key personal skills

• Strong motivation
• Excellent managerial and leadership skills
• Strategic mindset and very strong problem-solving skills
• Attention to detail, rigor and quality
• Ability to manage multiple priorities and meet deadlines
• Good listening and communication skills
• Excellent interpersonal and intercultural communication skills

Terms and conditions

12 month contract. Monthly salary of €5,000 per month, 4 calendar days of annual leave per month worked, 7 days of R&R every 3 months with compensation of €1,250, accommodation, comprehensive medical cover (US excluded) and life insurance included .

Protection policy and recruitment

INSO is fully committed to the recruitment, selection and verification of personnel in strict compliance with our code of conduct and our prevention and protection policy throughout the recruitment process.