Partner Coordinator At The Asia Foundation

Program Background

Go Digital ASEAN is a digital skills training initiative, implemented across all ten ASEAN member states. The program equips jobseekers, and MSMEs with the tools and proficiencies necessary to access and participate in the digital economy. In the Philippines, the program aims to help Filipinos in three core areas through three class offerings – Digital Tools for Jobseekers, Harnessing Social Media to Expand your Business, and Getting Your Business Online.

All the programs focus on training participants to use freely available tools or applications to ensure that learners can access and capitalize on readily available digital resources. Go Digital ASEAN emphasizes the abundance of online resources and opportunities available to all. At the same time, it also focuses on making sure that learners understand the importance of using online tools safely to help them reduce their vulnerability while on the internet. These skills training sessions are all interactive and online. The class sizes are smaller with two days dedicated per class. This allows the trainers to encourage learner engagement and participation to provide a more immersive learning experience where participants can learn together.

This is a full-time consultancy position under the Go Digital ASEAN Program in the Philippines.

Click here for additional information on the program.

Partner Coordinator

The Partner Coordinator will provide major support to the external partners and learners of the program. S/he will address concerns and inquiries through various communication channels and provide necessary support to direct learners to participate in the program and direct potential collaborators or partners to necessary program units. S/he will also undertake necessary coordination and preparation activities with the Training Coordinator, Program Lead, and other team members to ensure partner-led activities are executed and implemented successfully.

The candidate will should have strong people skills and stakeholder management skills to aid in the execution and implementation of training and other related activities related and relevant to the Go Digital ASEAN program in the Philippines.

Requirements

• Excellent written and verbal English and Filipino communication skills
• Pleasing personality and strong customer service skills
• Strong organizing and planning skills
• Ability to multi-task
• Manage relationships with multiple project partners and stakeholders
• Sharepoint management skills is a plus

Terms of Reference

Learner Support

• Respond to stakeholder questions and queries send through email, social media, and other program communications channels
• Direct learners to proper registration portals of the program as necessary, or to the relevant program team as appropriate
• Execute weekly certificate verification and issuance for learners
• Serve as the first line of communication for partner, learner, or external communications for the program for response or to redirect as appropriate
• Track the progress of learner concerns to ensure these are resolved

Partner Support

• Work closely with the Partner Coordinator to ensure requirements and other preparations are undertaken in time for activities
• Coordinate and liaise between partners and relevant units in the preparation of partner sessions together with Senior Trainers, Training Coordinator, and other program team members
• Implement necessary support to ensure smooth implementation for partner-led events and activities
• Direct queries or potential areas for collaboration to the proper unit of the Go Digital ASEAN team for action
• Draft necessary documents to help formalize strategic partnerships with program partners using templates and other relevant information
• Monitor the status of partnerships and potential collaborators with the Program Lead
• Coordinate and help document learner and stakeholder feedback to help improve program content and facilitation with the Training Coordinator

Program Support

• Track and monitor various partnerships and necessary actions using program tools
• Coordinate regular updates and communication needs with relevant units to ensure a steady and updated flow of campaign materials
• Provide support in ensuring collaterals and communications (e.g. website, socmed posts, comms materials, etc.) are up-to-date
• Support the comms and campaign focal in ensuring that materials are updated, relevant, and responsive to external users and audiences
• Support initiatives to help streamline activities and program initiatives
• Support program procurement, as necessary, in compliance with Foundation and program requirements and policies
• Provide regular updates to the Program Lead

Other Tasks

• Attend meetings and coordinate with Program Lead to implement responsibilities and functions of the role in the program
• Provide general programmatic support to the Program Lead and other program units pertinent to reach the objectives of the Go Digital ASEAN Program in the Philippines