Performance Management & Analytics Analyst at John Snow

The Partnership for Supply Chain Management (PFSCM) strengthens, develops, and manages secure, reliable, cost-effective, and sustainable global supply chains to improve the health and well-being of people in low- and middle-income countries through increased access to quality and affordable health products. We help governments, non-profit organizations, and humanitarian agencies to achieve their public health goals through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM demonstrates its commitment to customer satisfaction and service excellence by upholding an ISO 9001:2015 certified Quality Management System that underpins all our processes, systems, and services.
PFSCM is a subsidiary of one of the leading international health consultancy organizations in the US — JSI Research & Training Institute, Inc. (JSI). In addition to our project management headquarters in Washington D.C., in the U.S., and our operational facility in Woerden, in the Netherlands, we have access to 50 other JSI offices around the world.
Within PFSCM’s global structure, approximately 115 seconded staff members from more than 45 countries contribute to the impact achieved through PFSCM’s services. PFSCM’s diversity of thought and culture allows us to engage fully with our clients and each other. We believe we can achieve our mission by upholding our purpose- and results-driven cultural style. We do this by creating an environment where staff can demonstrate our cultural values of collaboration, learning, proactivity, problem solving, and outcome orientation on a daily basis.

RESPONSIBILITIES

The PMA Analyst is responsible to support the measurement and improvement of PFSCM’s business and analytic processes to enable PFSCM to deliver operational excellence and innovation for our clients. The PMA Analyst is expected to support the gathering and analysis of performance data, and ensure that performance reporting on operational activities is completed timely and accurately.
The Analyst is expected to help other units across the organization by supporting data collection, data reporting, conducting data quality audits, designing quantitative models, and presenting PFSCM performance to various audiences both in written and verbal presentations. The PMA Analyst will help to define new performance monitoring, data visualization, and data analytics approaches to support PFSCM operational teams’ continuous improvement efforts. The Analyst will also be involved in the quantitative theory, visual design, and continual improvement of performance reporting.
The PMA Analyst is also expected to assist in mapping and documenting business processes, tracking Standard Operating Procedures (SOPs), and gathering information on how problems can be solved within the organization environment. The Analyst will assist during process improvement meetings and specific incident investigation discussions as needed. This role is further expected to support efforts to build a data-centric culture, ensuring that staff and managers have the tools and skills needed to use insights from data and analytics in their program planning, decision making, and organizational innovation, working with the PMA Unit.
Specific responsibilities

Lead the design, development, planning, validation, and deployment of internal and external reports, dashboards and tools using Power BI and Excel, liaising with the IT Unit where needed.
Maintain monthly and quarterly performance reporting and data distribution for internal and external audiences.
Analyse and present data in a clear and comprehensible manner (both written and verbal); and prepare analysis for ongoing and ad-hoc reporting basis when issues arise or further analysis is needed.
Validate and monitor the quality of data used for performance management and analytics.
Support operational Units across the organization with their data and analytic requirements and support continuous improvement activities.
Assist Units in managing data, using reporting and analytics tools, and building a data-driven culture, through the use of performance analysis tools.
Support the development of predictive models to improve advanced analytics and performance management capabilities to pre-empt performance shortfalls.
Document and/or update business processes and manage creation and maintenance of SOPs, Policies and Work Instructions pertaining to PMA functions.

QUALIFICATIONS

Professional and Technical Knowledge

Bachelor’s degree in computer science, statistics, data science, mathematics, economics, engineering or other fields with a strong background in statistical analysis and or modelling preferred.
3+ years’ experience with data management, collection, analysis, reporting and visualization required.
Advanced computing skills in standard software systems, such as Microsoft Word, Excel, Access, and PowerPoint. In depth knowledge of business intelligence platforms, such as Power BI, and Tableau. Understanding of machine learning, SQL queries and programming languages, such as Python or R, desired.
Knowledge of performance measures, root cause analysis, and continuous improvement desired.
Background, experience, or strong interest in global health, logistics, supply chain strengthening, development and/or international work experience with donor-funded programs in diverse environments desired.
Willingness and availability to travel, and perform other duties as needed.
Must be eligible to work in the Netherlands.
Interpersonal skills/Communication
Proven effective interpersonal skills with client relations experience and an ability to work across disciplines, audiences, and in diverse locations internationally, including written and verbal presentation skills.
English fluency required including speaking, writing, understanding, and reading with the ability to conduct business in English.
Continuous improvement/Innovative
Experience with continuous improvement initiatives and change management activities desired.
Priority Setting, Problem Solving, & Detail Orientation
Strong organizational skills and ability to set priorities, work independently, and familiarity with a project management environment.
Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
Demonstrated ability working as part of a team with a diverse set of multidisciplinary professionals.