Programme Development & Quality Coordinator At Concern Worldwide

Job Title: Programme Development & Quality Coordinator

Reports to: Programme Director

Terms: 24-month Fixed Term Contract w/ Unaccompanied terms

Location: Dhaka, Bangladesh. Will require frequent trips to other locations in Bangladesh as needed.

Salary: Grade 4 (€45,457 – €50,509)

Requirements:

Will require frequent trips to other locations in Bangladesh as needed. You will report to the Programme Director (PD) and will lead the Programme Quality and Development team with direct supervision of the Health & Nutrition Advisor, Livelihoods and Market Systems Development Advisor, and Communications Coordinator. You will work closely with the Programme Coordinator – Implementation & Impact, Programme Managers, Gender Equality Specialist, MEAL Unit, and the global technical SAL advisors, Fundraisers and Bangladesh Desk Officer.

We would like you to start on or before the 30th of March 2025.

About Concern:

Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Role Purpose:

You will work in close coordination with the Programme Director (PD) to support the delivery of evidence based high quality programme designs, where learning is incorporated in programme design, and cross cutting issues including gender and protection, are systematically included. You will support the Programme Director (PD) to develop and deliver on the country funding and donor engagement strategy. You will take a lead in the coordination of Research activities, liaising with external consultants and head office technical experts. You will support the team of technical advisors and coordinators to work closely with the programme managers and partner staff to ensure there is a high level of knowledge and skills that can enable Concern Bangladesh to align its programmes to organisational sectorial policies/strategies, and broader best practice.

Responsibilities:

Lead and support Programme Development & Country Strategic Plan Delivery

• Lead on the completion of timely and high quality Contextual/Needs Analysis as per the Concern standard guidelines.
• Work in close collaboration with the Programmes Director by feeding into formulation and implementation of the country programme funding strategy, including conduct regular donor and partner mapping, preparing for donor engagement and intelligence gathering.
• Support the Programmes Director in the coordination of concept note and proposal development processes; bring together the wider programmes team, partners and organisational fundraising focal points. Work closely with the Finance and System teams to input in the proposal budget development proposals.
• Work with the Programmes Director and technical advisors and coordinators to identify how new programmes can contribute to the delivery of the Country Strategic Plan (CSP).
• Lead completion of various pre-award management processes in Concern’s Grants Management System (GMS), submission of concept note / proposal development pack to donors (following Concern’s standard ways of working), communication and coordination with donor as well as internal stakeholders to address donor’s feedback on the proposal pack.
• Provide advice and need based support to programme director on post award management specifically related to donor compliances

Programme Quality & Partner Support

• Coordinate with the technical advisors and coordinators, and the wider programmes team to promote program quality throughout the full program cycle.
• Work closely with the Programme Director and Deputy Director Programme Implementation to increase measurable knowledge and skills amongst Concern and partner staff on How Concern Understands Extreme Poverty, Concern’s Approaches to Emergences, and other relevant sectorial and cross-cutting interventions, strategies and policies.
• Lead development of technical support plan at project level as well as Country Strategic Plan (CSP) level; ensure the delivery of these plans through technical advisors, assess the effectiveness of the technical support and feedback to Programme director and wider implementation team at Concern and partner NGOs; and ensure dissemination of learning.
• Compile recommendations from all research and evaluations and work with the Programme Director and the MEAL team to track the progress towards completion with the wider programmes team.

Knowledge & Information Management

• Work in close collaboration with the Communication’s Coordinator to develop high quality capacity statements, fact sheets and videos that demonstrate Concern’s work in Bangladesh.
• Promote a culture of shared learning across all programme locations and with colleagues in the region.
• Take initiative to provide trainings for Concern’s team and partner NGOs on proposal development, report writing, and policy/strategy development.

People Management

• Manage the Health and Nutrition Advisor, Livelihoods and Market Systems Development Advisor, and Communications Coordinator contributing to their capacity building and career development through technical support and on-the-job training and coaching, including a thorough induction at the start of their contract.
• Ensure that they have accurate job descriptions and that they fully understand their roles and what is expected of them by setting SMART objectives.
• Ensure that they are aware of and comply with all of Concern’s policies and procedures.
• Monitor and review performance of these staff and hold them accountable for meeting their success criteria; give corrective feedback where required and take decisive action in the case of poor performance.
• Ensure, where line management is applicable, that these staff meet the requirements above for each of their team members.
• Ensure that work within the team(s) is planned and organised in a way which will meet the organisation’s needs in the most cost-effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently.
• Work to instil a sense of responsibility, accountability and pride in programme excellence within the team.
• Actively participate in any emergency response if called upon to do so (within the existing programme area or in a new one).

Accountability

• In accordance with the Core Humanitarian Standard (CSH), ensure the highest standards of accountability through ensuring good communication and information sharing within and outside the programme and enabling staff, beneficiary and other stakeholder participation at all stages of the project cycle.
• Comply with all of Concern’s policies and procedures (P4, Safeguarding, finance, logistics, HR, security management etc.).
• Support relevant colleagues to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed.
• Support where possible, relevant colleagues and partner staff to ensure that information about CHS, CRM, and safeguarding and required staff behaviour is disseminated among programme participants and communities.

Role Holder Requirements:

Essential:

• Bachelor / Masters in social sciences, management, international development or related subjects.
• At least 4 years of relevant experience including 2-3 years in a similar position within a dual mandate organisation/NGO (i.e. both development and humanitarian).
• Experience of working internationally is essential.
• Proven track record in designing new programmes, writing proposals and securing donor funding from diverse range of donors such as but not limited to US, UK, EU, UN, Trusts and Foundations.
• Demonstrated experience in all stages of the Programme Cycle Management Systems assessments, programme development, theory of change, including the logical framework approach.
• Proven track record of advancing gender transformative and inclusive programming approaches.
• Excellent management/leadership experience and managing a diverse team of technical experts.
• Experience in working with officials from the Government, Donor and UN bodies.
• Experience of working with local partners, and familiar with the concept of localisation.
• Ability to work independently and under own initiative.

We would also like:

• Experience of working in Bangladesh or the Asia region.
• Strong Leadership and team management skills and ability to manage change effectively.
• Strong communication and interpersonal skills.
• Ability to organize and plan effectively and deliver under pressure.
• Ability to develop the capacity of staff, delegate effectively and motivate senior staff.
• Excellent communication and presentation skills, including fluency in written and spoken English, and Bangla would also be an advantage.

Delegation, time management and prioritising skills and coping with broad range of demands.