Programme Management and Quality Assurance Director At World Relief

Job Vacancy (Internal & External)

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited, and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you are looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

Job Title: Programme Management and Quality Assurance Director

Work location: Bujumbura office with frequent travel in the field

Reports To: Country Director

Department: Programmes

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations, and hundreds of individual volunteers to support newly arriving refugees and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing, and transformation to the most vulnerable.

POSITION SUMMARY:

World Relief seeks a Programme Management and Quality Assurance Director responsible for the design or development of programmes; implementation operations in all areas where WRB implements programmes; quality assurance and technical expertise in the delivery of the programmes as well as effective management of WRB programmes to increase impact and enable positive change for beneficiaries. The post holder will also ensure effective representation or communication and advocacy of WRB programs to external stakeholders.

ROLES & RESPONSIBILITIES

As a member of the Senior Management Team, contribute to:

• Strategic planning: development, implementation and monitoring, and review of the overall strategy, cascade of strategy into functional/operational strategies or plans; engagement of staff in strategy implementation through performance management; annual, mid-term, and quarterly strategy implementation reviews; nurture, develop and sustain effective relationships with other management members.
• Development of an organizational culture that reflects WRB’s values, promotes accountability and high performance and enables staff to deliver outstanding results for beneficiaries and donors.

Programme design and business development

• Participate in the conceptualizing and designing of programs in line with WRB priorities;
• Engage with donors to pre-position and prepare for opportunities, and engage in strategic positioning work directly as appropriate
• Play a leading role in the Programs team in designing proposals, including:
  • Ensure high-quality, evidence-based designs that draw on needs assessments, learning from past programs, WR key programming guidance, and safeguarding principles;
  • Ensuring partners are identified and appropriately engaged in program design;
  • Ensuring proposal designs and budgets include robust MEAL plans
  • Ensuring the project budget will enable the project to be delivered as designed.
• Support the development/evolution of existing programmes;
• Help draft/develop concept papers and proposals;

Programme management

• Develop and manage programme implementation plans; monitor and review implementation progress against plans and document the progress and action corrective measures.
• Ensure programs are implemented in ways responsive to the communities in line with WRB principles, values, and strategic plan and following WRB and donor compliance procedures.
• Effectively use support services (supply chain, admin, HR, finance) to undertake key activities to ensure that all programme activities are being effectively and efficiently implemented;
• Serve as the overall budget holder for programmes; manage and support budget holders for individual projects; track budget spending and ensure timely reviews of financial transactions and budget consumption every month;
• Ensure that all projects have clear indicators aligned with WRB priorities, useful and accurate baseline data,, and staff-friendly reporting formats in coordination with the MEAL team;
• Ensure on-time, high-quality donor and internal reporting
• Ensure that country strategy and the annual country plans are implemented and reviewed;

Program quality and technical excellence

• Ensure the country program delivers high-quality, multi-sectoral programming in both development and humanitarian contexts (as appropriate).
• Monitor and advance the technical and operational quality of programmes, including conducting regular field visits, soliciting inputs for the design of new programs,, and collecting ideas for innovation.
• Lead regular reflection and planning meetings with country office technical program staff to ensure strong coordination and collaboration across sectoral program areas.
• Monitor program Key Performance Indicators and take steps to improve quality and integrated programming throughout the project cycle and across the portfolio
• Ensure the mainstreaming of gender equality and disability inclusion into all programs.

Monitoring, evaluation,, and learning

• Ensure that all projects have appropriate monitoring, evaluation, accountability,, and learning frameworks established and executed;
• Monitor and evaluate achievement and progress toward project goals
• Ensure internal and external project impact assessments are conducted;
• Ensure the execution of baseline, periodic, and final evaluations as necessary.
• Foster a culture of reflection and learning among program staff and ensure that programme learning is built into the programme cycle.
• Support in the documentation of programmatic lessons learned, best practices,, and case studies for sharing with key stakeholders.
• Prepare and implement advocacy plans in collaboration with the Country Director for the enhancement of WRB visibility.

Representation:

• Represent WRB with donors and other development partners for WRB programs advocacy.
• Coordinate WRB’s programs with efforts of other agencies and Government, and take participate within Civil Society Networks, ensuring the specific needs of beneficiaries are addressed;
• In collaboration with the Country Director and Communication Manager identify opportunities and materials to contribute to communications and external engagement opportunities, acting as a spokesperson when required;

Staff management

• Ensure people management of the Programmes department, planning and implementing specific actions to recruit, manage and motivate staff as per WRB policies and procedures;
• Manage, mentor,, and motivate direct reports to undertake their roles and responsibilities effectively;
• Ensure that Programmes staff have clearly defined objectives, understand their responsibilities,, and receive meaningful feedback on their performance.
• Develop and implement staff development strategies for Programmes staff to ensure staff can perform the duties expected.
• Manage the performance of all direct reports through:
• Effective use of the performance management system including establishment of measurable objectives, periodic reviews,, and fair and unbiased evaluations;
• Coaching, mentoring,, and other developmental opportunities;
• Together with the leadership team, recognize and reward for outstanding performance;
• Documentation of performance that is less than satisfactory, with appropriate performance improvements/ work plans

REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity,, and National Evangelicals For the Health of The Nation document
• Master’s degree in development studies, public administration, social sciences, Economics, project management, strategic management, agriculture, business administration,, or any relevant field
• 7 years experience in a non-governmental organization 5 of which should be at the managerial level: programmes operations and or programme development and quality
• Experience and knowledge of programme/project management; financial, budget,, and grants management; and people management
• Fluent in French and English
• Experience and knowledge of the thematic priorities of the programmes in WRB: agriculture and livelihoods, Village Savings and Loans Associations, health and nutrition, child development and protection, and faith leader engagement
• Experience working with donors to secure and/or manage funding
• Experience in advocacy, campaigns,, and change management
• Experience in building networks resulting in securing new opportunities for the organization
• Experience managing, leading, motivating,, and developing a diverse team of senior staff
• Strategic thinking skills to develop highly ambitious business strategies and a record of accomplishment of delivery. Ability to analyze information, evaluate options, and think and plan strategically

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, and arm, hand,, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

• General office setting, hybrid work environment, or fully remote.
• Great lengths of time working on a computer, reading from a computer screen, entering information, standing at a copier or fax machine, and some time on the phone or in Skype meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional,, and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills,, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities,, or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, a strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal-opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

Qualified female and people living with disabilities candidates are highly encouraged to apply.

Note:

• This Position is local, not international Posting.
• World Relief reserves the right to cancel the offer before, during, and after the recruitment process.