Protection Worker At GOAL

General Description of the Programme:

GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

GOAL has two projects (ECHO funded LINK and PRM funded GREEN) in Turkey, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labor. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awa reness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. On the other hand, Green program aims to improve socioeconomic inclusion, resilience and self -sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.

Job purpose:

The position will be based in Şanlıurfa. Line managed and supervised by the Protection Team Leader, Protection Workers will mainly be responsible to implement Individual Protection Assistance as well as Protection Outreach activities; and contribute to delivery of protection monitoring and sensitization and advocacy activities under GOAL’s ECHO funded LINK program.

Duties, objectives and competencies

  • Provide awareness raising activities and support the development of relevant curricula and messaging in coordination with Protection Team Leader and Deputy Program Manager.
  • Undertake outreach activities and informative sessions on GOAL’s services to target groups and record feedback (comments, suggestions).
  • Plan and implement individual protection assistance (IPA) activities with following steps: intake and registration, assessment, case planning, implementation, follow up and case closure.
  • Provision of IPA assessment to determine eligibility and plan the needed assistance; and service delivery, including accompaniment, information counselling, in kind aid delivery, etc. following a thorough protection risk analysis and case planning to beneficiaries on daily basis at the field and GOAL’ s social support centres.
  • Work with the GOAL Protection Team and other relevant stakeholders to identify and register individual cases eligible for Individual Protection Assistance at the field.
  • Ensure to record registered cases in the database on time and as required with quality by following up on referral cases and keep record on outcomes, update the information as necessary and ensure that progress is updated in the database consistently and completely.
  • Work closely with community access staff, statutory services officers, social services staff, and protection legal counsellors for appropriate actions for the clients when and as needed.
  • Undertake appropriate follow up with the cases who have been referred to external service providers and those provided with Individual Protection Assistance by GOAL to ensure that their needs are met, planned protection outcomes are reached; and satisfaction levels are appropriate.
  • Accompany beneficiaries as needed and support them to access to the needed essential services.
  • Provide awareness raising/community mobilisation/behaviour change activities both in GOAL’s Social Support Centre and in the field, in beneficiaries’ houses (upon permission and consent) and support the development of relevant curricula and messaging in coordination with Deputy Program Manager and Protection and Inclusion Program Coordinator.
  • Undertake outreach activities and information sessions on various subjects, including protection risks and access to services and social assistance to target groups and record feedback (comments, suggestions).
  • Encourage and facilitate participation of beneficiaries in the planning, delivery, and evaluation of activities and services provided.
  • Advise and assist beneficiaries about GOAL services and schedules upon completion of relevant forms/needs assessment.
  • Maintain professional links to all other agencies engaged in IPA and Case Management work within respective program locations and represent the GOAL protection team when requested by the Deputy Program Manager and Protection and Inclusion Program Coordinator.
  • Ensure that protection activities are compliant with GOAL accountability principles and general protection and case management principles.
  • Ensure that all data for IPA and information sessions is thoroughly documented and stored with due consideration of confidentiality and data protection principles.
  • Ensure respective Means of Verification (MoVs) and hard copy files as to program activities (IPA, Protection Outreach, Awareness Raising, etc) are issued / collected, filed, and stored at a timely fashion and as requested as per program’s MEAL Plan.
  • Work with MEAL colleagues to ensure that appropriate monitoring and evaluation activities are undertaken to a high standard.
  • Coordinate with Social Services Officer and Assistant to enhance service mapping and ensure referral mechanisms are functional.
  • Evaluate IPA and Protection Outreach activities and propose new activities according to identified needs in the community to improve the quality of assessment and activities.
  • Report to Protection Team Leader at requested frequency; and prepare ad hoc reports as requested.
  • Ensure impartiality, and confidentiality of beneficiaries, at all times.
  • Ensure adherence to internationally recognized protection principles, standards, and relevant international and local regulations.
  • Ensure adherence with GOAL’s code of conducts and other internal policies i.e., on confidentiality, safeguarding, equality, diversity, and inclusion including the GOAL’s commitments to the protection from sexual exploitation and abuse (PSEA).
  • Work with supervisors and peers in harmony to achieve LINK workplans, objectives and targets.
  • Participate in one-to-one performance development reviews/appraisals and contribute to the identification of own development needs.
  • Ensure full compliance with the GOAL’s health and safety policy and all locally agreed safe methods of work.
  • Contribute to sensitization and advocacy activities, particularly with the organisation of advocacy meetings and gathering of self-advocacy committees and implementation of associated activities.
  • Contribute to protection monitoring activities, particularly with data collection activities.
  • Any other duties related to the nature of the job as directed by the supervisor, including in person and in written translation.

Requirements (essential)

  • Turkish Citizenship.
  • University degree in related field (e.g., social work, sociology, international relations, law, psychology, and other relevant disciplines).
  • Strong communication skills, both in Turkish and Arabic. Written skills in Arabic and communication skills in English are strong assets.
  • Experience in delivery of case management and individual protection assistance modalities at field level.
  • Experience of delivering community-based protection activities at field level.
  • Experience in delivery of awareness raising and protection outreach activities.
  • Minimum 1-2 years’ work experience in I/NGOs (in paid or voluntary capacity) preferably in Southeast of Turkey. Work experience with nomadic / semi-nomadic refugees and/or those engaged in seasonal agricultural labour is a strong asset.
  • Experience in teamwork with people of diverse backgrounds.
  • Understanding of rights and protection issues of refugees, particularly children and women.
  • Proven planning, communication, interpersonal, and representation skills.
  • Strong writing and documentation skills.
  • Flexibility, proactivity, enthusiasm, and willingness to learn from others.
  • Good level of knowledge and practice with Word, Excel, Outlook, etc. required.

General terms and conditions


Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.

How to apply

Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Qualified female candidates are strongly encouraged to apply.

Application deadline is 28 September 2022.

Please note that only shortlisted candidates will be contacted.

“Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment is requested from you at the application or any stage of the recruitment process, please do not respond.”

GOAL’ün, işe alım sürecinin (başvuru, başvuruların işlenmesi, mülakat, eğitim, oryantasyon) hiç bir aşamasında hiç bir şekilde ücret talep etmediğini, başvuru sahibine herhangi bir finansal yükümlülük yüklemediğini ya da başvuru sahibine ait banka bilgilerini talep etmediğini unutmayınız. GOAL işe alım süreci boyunca hiç bir aracı kurum ya da kuruluş yahut istihdam bürosuyla çalışmamaktadır. Eğer başvuru sırasında ya da işe alım sürecinin herhangi bir aşamasında sizden herhangi bir ücret ya da ödeme talep edilirse lütfen yanıt vermeyiniz.

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