Recruitment Manager At Médecins Sans Frontières

Introduction

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

About MSF Eastern Africa

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

Rationale/Objective for Position

The Recruitment Manager is responsible for overseeing day to recruitment activities and managing end-to-end recruitment process for the MSF Eastern Africa portfolio based on internal client requests (HQ) and needs of operational centers (OCs)and other recruiting offices /partners.

Tasks & Responsibilities

Strategic Responsibilities

• Develop systems and processes that align with the MSF EA’s people strategy
• Participate in developing and implementing recruitment and talent attraction strategies with the guidance of the Regional Talent Acquisition Team Lead to ensure the needs of MSF EA partners are met timely.
• Participate in periodic departmental activities planning.

Technical and Operational Responsibilities

• Lead process improvement exercises and implementations both in HQ and in field recruitment activities.
• Lead the change management process for EA, HQ and Field recruitment practices and recommend best approaches to sourcing and recruiting high quality talent to meet MSF EA and operational staffing needs.
• Oversee communication between hiring managers, assigned recruiter and candidates forming part of different recruitment projects.
• Supervise the day-to-day work of recruitment officers to ensure positive candidate experience for both HQ and field roles applicants.
• Coordinate with hiring managers and recruiters of operational centers and other partner sections to ensure efficiency and effectiveness around MSF EA recruitment processes.
• Maintain an overview of all recruitment projects and targets through tracking tools.
• Organize strategic talent acquisition activities including outreach events and networking.
• Manage and maintain accurate recruitment data and perform data analysis based on key recruitment metrics.
• Provide operational support to the movement within and outside EA region based. This will include gap filling, emergency recruitment, closing and opening projects, informative sessions, training and capacity for HR teams and hiring managers.
• Participate in specific recruitment projects in the region in collaboration with OCs or missions based in the EA region.
• Design continuous improvement strategies in the recruitment area (including practices, approaches and tools) and share knowledge while advising on best recruitment practices and trends.
• Review all HQ job vacancies before posting on internal and external platforms.
• Manage end to end recruitment and selection process for assigned projects.
• Work with hiring managers from when the job description has been developed, guiding them on job requirements and defining job selection criteria.
• Provide recruitment technical guidance to all hiring managers and as the recruitment subject matter expert is the main point of contact to ensure best interview practices and outcomes.
• Responsible for end-to-end quality assurance of the recruitment process by ensuring there is consistent use of the prescribed recruitment tools for both the recruiters and hiring managers and recommending new tools to ensure efficiency in MSF EA’s recruitment processes.
• Responsible for data reporting; ensures that recruitment data is always up to date with relevant metrics and variables.
• Recognize and reinforce strong performance in supervisees; identify and encourage improvement where needed; and ensure quality and timely performance management process is carried out for supervisees.

Other Responsibilities

• Act as back up for the Regional Talent Acquisition Team Lead and Regional Recruiter as and when needed.

Qualifications

Education

• A Masters or Bachelor’s degree in Human Resource Management, Business Studies and Management, Psychology, or an equivalent qualification from a recognized institution.
• Knowledge of MS Office Tools (PPT, Excel).
• Excellent command of English language. Working knowledge of French and Arabic is an asset.

Experience

• At least 5 years of experience in Human resources management and exposure to recruitment and selection ideally in humanitarian work in a high paced environment.
• 3 years of field experience with MSF or other humanitarian NGOs.
• Experience working in an emergency setting.
• Experience in opening and closing projects.
• People management experience.
• Technical experience with recruitment marketing tools and applicant tracking systems (ATS).
• Experience with applicant tracking systems and databases, job boards and digital media for recruitment.
• Excellent understanding of recruitment and selection processes.
• Good understanding of up-to-date employer branding strategies is desirable.

Competencies

• Technical Competencies
  • Familiarity with a variety of different recruitment and selection methods (interviews, behavioral and cognitive tests, Assessment centers etc.
  • Communication and interpersonal skills
  • Commitment to MSF’s Principles
  • Cross-cultural Awareness
  • Strategic Vision
  • Results and Quality Orientation
  • Service Orientation
  • Planning and Organizing
  • Initiative and Innovation
  • Teamwork and Cooperation
  • People Management and Development
  • Networking and Building Relationships
• Behavioral/General Competencies
  • Communication and interpersonal skills
  • Commitment to MSF’s Principles
  • Cross-cultural Awareness
  • Strategic Vision
  • Results and Quality Orientation
  • Service Orientation
  • Planning and Organizing
  • Initiative and Innovation
  • Teamwork and Cooperation
  • People Management and Development
  • Networking and Building Relationships

What We Offer:

• An Open ended, full-time employment contract through MSF East Africa Section Office in Nairobi, Kenya.
• An annual salary of EUR 27,145 at HQ Level 8 based on a full-time appointment.
• Global benefit package; includes school fee benefit/support for dependents and other allowances ranging between EUR 620 to 1,159/month based on individual & administrative status.
• Other benefits include; 25 days of annual leave, Employer Pension contribution, Medical Insurance cover (staff and family), Relocation support for non-Kenyan residents etc based on MSF EA terms/conditions.