TERMS OF REFERENCE
Title: Referral Officer-Legal (National Post)
Location: Antakya, Hatay, Türkiye
Position Status: Full time
Length of Contract: 4 Months
Reporting to: MEAL Dept.
Closing Date: 21 Oct 2022
About Amal Healing & Advocacy Center
Amal Healing & Advocacy Center (AHAC) is a women-led organization that specialized in empowering women, who have experienced psychological symptoms resulting from social and sexual violence within their family or community.
AHAC seeks to contribute to creating a change in the status of women in Syrian society and to support them in becoming more aware of their rights and opportunities.
The motivation to start the organization was led by the desire to contribute to building a Syrian society based on fair and equal human rights in an independent civil state.
The organization was founded in 2014 in Antakya, Turkey, which is located near the Syrian-Turkish border, and strives to respond to the needs of Syrian refugee women, survivors of violence in particular.
VISION:
AHAC strives for a world where the voices of Syrian women are raised and heard to attain equal human rights and social justice.
MISSION:
AHAC works with and for Syrian women to advocate, connect and empower each other to build a peaceful community, where all people live in dignity and security.
VALUES:
Female Leadership, Democracy, Empowerment, Social Justice, and Equality.
Job Details:
The AHAC team is looking for a highly organized and detail-oriented Referral Officer-Legal to support an AHAC legal department under the #Aswatuna Project in Support of Families of Missing and Detained Survivors.
Key Responsibilities:
- Taking referrals and managing the Intake process in its entirety, including the administrative aspects is a key responsibility for the Intake and Referral Officer/Receptionist
- Take referrals for new beneficiaries over the phone and personally.
- Ensure all referrals are managed professionally.
- Refer all beneficiaries onwards as required.
- Maintain intake data collection systems (e.g. forms, database) and ensure the information management system is updated with beneficiaries referred on as required.
- Collaborate with management to continuously review the process and suggest improvements as necessary.
- Maintains up-to-date and accurate records of all referrals in and out of the project
- Provide relevant and appropriate referrals and information.
- Effective engagement with beneficiaries on calls.
- Provides effective and relevant information and support options to beneficiaries and third-party callers.
- Communicate relevant information to other Counsellors and Team Managers during critical handover periods.
- Consult and work with the legal advisors on duty to assess and manage at-risk beneficiaries as required by operational procedures.
- Traces all referrals from the project, including recording referrals made, and following internal protocols for timeliness and quality of tracing.
- The referral officer supervises the preparation of the weekly report of the legal department.
- The referral officer receives documentation cases for the survivors of arrest and the families of the missing and transfers these cases to the partners.
- The referral officer assists the team in preparing referral forms
Required Skills/Qualifications:
- University degree in Legal, Social Sciences, or another relevant field.
- At least 0-2 years of working experience in a similar position with a local or International NGO.
- Able to manage multiple tasks and responsibilities.
- Excellent competency in Microsoft Excel, Word, and PowerPoint.
- Good English written communications skills including the ability to prepare reports.
Core Competencies:
- Team player and ability to multi-task.
- Ability to meet deadlines and cope with pressing timelines.
- Problem-solving and basic counseling skills.
- Stress & Time management skills.
How to apply
- Due to national quota regulations, this position is open only to applications from Turkish citizens.
- Women, minorities, and differently-abled persons who fit the criteria are encouraged to apply
- Applications in languages other than English will not be acceptable.
- Multi-sent CVs will be ignored (please send your CV & Cover letter only once at a time).
- No resume will be reviewed after the specified date for receiving a CV for the announced vacancy.
- We thank all applicants; however, only short-listed candidates will be contacted for interviews. Should you not have heard from us within one week after the application deadline, please consider your application as being unsuccessful.
Interested candidates, please attach a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your experience and education relate to the skills and experience outlined in the terms of reference with your salary expected before 21 Oct 2022, stating “Referral Officer-Legal“ in the subject line to: vacancies@amals-ac.org
AHAC is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are equally encouraged to apply.
AHAC recognizes its responsibility to protect children from harm in all areas of its work. AHAC is committed to ensuring a child-safe environment and is applying a zero-tolerance approach toward any kind of child abuse and exploitation.
AHAC employees and related personnel must not take part in any form of tolerating sexual exploitation and abuse, or any kind of harassment, discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside AHAC.
All staff is expected to abide by our Code of Conduct.