Job Summary
The Refugee Cash Assistance (RCA) Eligibility Assistant provides support to the RCA Eligibility Specialists in the collection of client documents, RCA application completion, client outreach, and documentation. The Assistant is required to be present in the office for open office hours on Mondays, Wednesdays and monthly card distribution days. The RCA Eligibility Assistant will work across office teams to ensure participant success and continued understanding of program rules.
Major Responsibilities:
- Initiate RCA enrollment process for participants deemed eligible for assistance. Meet with participants in person, or via telephone/video, to explain program rights and responsibilities, using appropriate interpretation.
- Ensure accurate documentation is collected and uploaded into state database (ARRPODS). Verify potential enrollees are not enrolled in any other cash assistance program.
- Upload and maintain appropriate program documentation in ARRPODS.
- Document all participant interactions and monthly compliance in ARRPODS in a timely manner.
- Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
- Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency.
- Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team.
- Attend all required state trainings and meetings.
- Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
- Other duties as assigned.
Job Requirements:
- Minimum of 1 year of relevant experience strongly preferred.
- High school diploma strongly preferred; Bachelor’s degree in social work or related field of study preferred.
- Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, Farsi, French, Spanish or other refugee/immigrant language used in Arizona.
- Cross-cultural understanding and strong communication, both written and verbal.
- Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally.
- Ability to prepare accurate and timely reports, document client interactions and services and maintain updated and accurate case files.
- Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with database experience strongly preferred.
- Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with stringent deadlines.
- Strong attention to detail with the ability to prioritize and manage time effectively.
- Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits, and visits to other agencies or service providers.
- In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.