Regional coordinator charity shops, Central Netherlands region At Land of Men Netherlands

Over Land of Men

Terre des Hommes Nederland aims to protect children by preventing and stopping child exploitation. And by enabling children to make their voices count. Terre des Hommes Nederland focuses on (online) sexual exploitation of children, child labour and humanitarian action. For each of these forms of child exploitation, Terre des Hommes Nederland develops and implements projects and programmes through local partners, mainly in Asia, Africa and Europe. Join us!

Purpose of this function

As a regional coordinator for charity shops, you are the point of contact for the shops and volunteers within your region and responsible for managing national shops and achieving the set goals.

You enjoy working with people and building trust and connection. This is your starting point to use all opportunities together and thus realize a maximum net contribution for the projects of Terre des Hommes. The fact that our Terre des Hommes stores are run by volunteers is an extra motivation for you. You see the challenge and values ​​in a collaboration with people who work unpaid for a good cause.

Position in the organization

You will report to the Manager Retail Operations & Volunteer Support and will be part of a team of 7. This team focuses on continuing the existing local and national store network and volunteer support and involvement.

Together with the Retail Communication & Business Development team, we form the store support team, with a total of 10/11 team members. The store support team is responsible for a well-functioning store network, where customers and volunteers feel at home and supported. This network consists of more than 40 stores and 1700 involved volunteers. The store support team offers the entire network experience in Retail, Sales, volunteer involvement, administration and legal support.

You work closely with the other regional coordinator charity shops for intervision and sharing best practices. For the development of the shops in your region you work closely with the team and the manager Communications & Business Development. For the operational support you have an intensive collaboration with the front office coordinator and assistant, as well as the Finance & Control department.

What are you going to do..

The regional coordinator of charity shops within the region fulfils a role at tactical and operational level and is primarily responsible for the following areas:

1. People

You embrace the idea that volunteers are the foundation of the stores and are responsible for realizing complete core teams (team of volunteers that coordinates the daily business in the store) and sufficiently large volunteer teams. For this you work together with your colleagues from store support and the coordinator volunteer recruitment.

You are responsible for a good working atmosphere and a safe working environment in the stores, you monitor the implementation of the appreciation policy and the implementation of the safety checklist.

More specifically:

• Directly manages the core team volunteers and indirectly the volunteer teams.
• Creates a pleasant atmosphere and safe working environment.
• Stimulates the functioning of volunteers.
• Is responsible for appropriately qualified and sufficient core team members and volunteers.
• Serves as an escalation option in conflicts.
• Span of control between 24 and 40 core team members and 240 to 500 volunteers

1. Financial result

You have everything in your backpack to make stores a success and, together with the core teams and volunteers, ensure that what goes well remains good and you know how to cash in on potential. From an entrepreneurial and commercial perspective, you use all opportunities and possibilities with stores to travel from A to B(etter and even best). You support and motivate the volunteers in your stores like no other to achieve great results. The stores are an important part of the fundraising strategy of Terre des Hommes Nederland. We have therefore drawn up a realistic growth and development ambition.

More specifically:

• Achieves the set goals:
• 6 to 10 stores in the region concerned
• Is responsible for agreed short and medium term goals, turnover and net result expectations and budget management.
• Annually select 2 stores in the region to work with the retail development coordinator to develop a plan of action and its implementation.
• Contribute annually to the opening of a new store in your own region.
• Take advantage of opportunities and developments in the market that fit within the strategy of the Terre des Hommes organization.
• Makes an active contribution to cost reduction and profit optimization of stores in the region.
• Prepares an annual plan and budget for the stores, monitors progress with the retail operations & volunteer support manager.
• Coordinates cash control and financial store administration.
• Is independently authorized to make decisions that are necessary for the execution of the tasks at store level. Within the framework of the established annual plan and an approved budget for the individual stores.
• Provides input to the strategic annual and multi-year plan of the Terre des Hommes Shops Foundation.

1. Implementation Policy

• Implements the volunteer and store policies.
• Provides input for new policies and working methods (including contract management, community activation and online activities)
• Is responsible for safety, occupational health and safety and complies with relevant laws, regulations and compliance within the stores in the own region.
• Is responsible for the entire operation of the stores in his own region.
• Learns from best practices and shares these with other stores in the region.
• Actively shares own knowledge in the field of retail and marketing and working with volunteers.
• Is responsible for the entire operation of business management and store systems (cash register, accounting, utilities & telecom, etc.).

1. Local network and local partners

• Mobilizes local people, organizations, entrepreneurs and governments to make a positive contribution and commit themselves to the shops.
• Encourages the volunteer core teams to find, develop and maintain partnerships, sponsors and a local network around the stores as well as online visibility.

The ideal candidate will bring the following expertise and skills

The ideal candidate feels involved in the mission of Terre des Hommes. You find it self-evident to get the most out of every day, with a view to the mission. In everything you do, you put the interests of the organization and what it stands for first.

This candidate is people-oriented, a creative and enterprising thinker and a real doer. You enjoy translating “static” policy into daily practice and at the same time you get energy from flexibly responding to the operational challenges that come your way. You have a positive attitude and mainly see opportunities and have an eye for what is there. You take the volunteers with you and are a real motivator. You get energy from the dynamics of a volunteer team and also have an eye for the bigger picture and the interests of Terre des Hommes as an organization.

More specifically:

• +3 years of work experience in a coordinating role that revolves around people, results and commercial thinking in a social enterprise
• Has knowledge of and experience in the retail and commercial sector.
• Has knowledge of and experience in working with volunteers.
• Is a real motivator.
• Is used to being part of a team and working in an organized manner.
• Is able to work in a dynamic environment.
• Is able to zoom in and out.
• Has experience in organizing activities and events.
• Has financial insight.
• Has knowledge and experience in creating a financial budget and monitoring budgets.
• Speaks and writes fluent Dutch.
• Has a driver’s license B and own car or is willing to travel with NS.
• Lives in the center of the country and is willing to travel north occasionally.
• Would like to work 1 day a week at the office in The Hague, be on the road an average of 2 days a week and work from home 1 day a week.

Competencies

• People-oriented leadership
• Result oriented
• Commercial and entrepreneurial thinking
• Organizational capacity
• Communication skills
• Flexibility and adaptability

Why you like working with us

At Terre des Hommes, you make an impact by protecting children from exploitation and abuse. You work with dedicated colleagues who share your passion for a safer world. In our innovative and supportive environment, you get the space to realize your ideas. We offer hybrid and flexible working, so you can maintain a good work-life balance.

What we have to offer in addition to the above!

Terre des Hommes is a growing organization in motion. That means a lot of room for your own initiative and ideas. Because we manage and execute our own programs and projects, the impact that we and therefore you make, is felt daily.

• A 1-year contract with the intention to subsequently extend it to a permanent contract.
• The salary scale for this position is scale 9 and depending on experience between €3,501.97 – €4,461.39 gross per month based on a full-time (36 hours)
• We offer a 36-hour contract, which in our organization is equivalent to a full-time workweek. The advantage of this is that you can work 4 x 9 and have one day off per week while still having a full-time contract. You can divide the hours over the week as you prefer, in consultation with your manager;
• We work hybrid, so 50% in the office and 50% at home. We are quite flexible and have an eye for your work-life balance;
• An office in the thriving heart of The Hague, city of international human rights and political capital.
• 25 days of paid leave per year based on full-time employment, with part-time days paid pro rata;
• We offer a commuting allowance for the kilometers you travel by bike or provide an NS card;
• Our pension plan is hosted by ASR and Terre des Hommes contributes the majority of the pension contribution.
• Our new employees receive a one-time financial compensation for the purchase or furnishing of an ergonomic home workplace. We are happy to tell you more about this if applicable.

Other information

Terre des Hommes is committed to ensuring diversity and gender equality within our organization. Therefore, people of all gender identities, sexes, sexual orientations, races, skin colors, religions, cultures, abilities, etc. are encouraged to apply for this position.

Terre des Hommes strives to attract great talent that not only fits the role, but also our high standard of values ​​and principles, which shares and demonstrates Terre des Hommes’ commitment to prevent and eradicate any type of misconduct, including sexual harassment, exploitation and abuse, and any other form of misconduct. abuse of power or lack of integrity and financial misconduct. We place a high priority on ensuring that only those who share and demonstrate our values ​​are hired to work for us. We require a Certificate of Good Conduct and a signature of our Child Protection Policy and Code of Conduct.

Unfortunately, Terre des Hommes cannot issue a work/residence visa to applicants outside the EU.

Acquisition in response to this vacancy is not appreciated.