Regional Support Coordinator – Asia Europe and Latin America Region (Based in Oslo)

All NRC employees are expected to work in accordance with the organisation’s core values dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.

The employee is personally responsible of ensuring access to documents including NRC handbooks and guidelines on intranet, and other information necessary to the post.

Background

The Asia Europe Latin America region for NRC comprises a diverse range of country programmes across a vast geographical area: Colombia (including Ecuador and Panama), Northern Central America & Mexico (including Honduras, El Salvador and Guatemala), Venezuela, Ukraine, Iran, Afghanistan, Bangladesh and Myanmar. The operating environment is varied, encompassing a complex and multi-faceted set of humanitarian and recovery response needs in countries that are either fragile, environmentally vulnerable or both.

Home to some 3.5 million refugees, the Asia Europe Latin America region also hosts over 5 million IDPs and 1.4 million stateless people, with the majority of refugees originating from Myanmar, Afghanistan and Venezuela. The Afghan refugee population now constitutes the largest protracted situation in the world.

The Regional Office provides a range of strategic and operational oversight and support to country offices within the Region. The Regional Support Unit focuses on core support functions such as Finance, HR and Logistics to ensure compliance with NRC global strategy, policies and standards, and aims at developing capacities on those. The Regional Support Unit works collaboratively and in a matrix structure with both global and country levels’ counterparts.

1. Role and responsibilities

The purpose of the Regional Support Coordinator position is to contribute to the effective management of the Regional Office. The Coordinator will provide general administrative support to the RO and the COs, in particular on compliance with to the use of Office 365 and support the Regional Management group in information sharing and gathering.

Generic responsibilities

1. Compliance and adherence to NRC policies, guidance and procedures
2. Responsible for drafting of agenda, setting up meeting venue / video conferencing, taking minutes and disseminating information for key AELA meetings, including, but not limited to, the Full Regional Management Team meetings and the AELA RO Bi-weekly Team meetings.
3. Promote the use of Office 365 and AELA Filing Tree; be the focal point for AELA’s utilization of the system
4. Support the Regional Support Unit with administrative tasks such as drafting of documents, and correct archiving of key Regional Support Unit documents in Office 365.
5. Be the main focal point and responsible for establishing good administrative routines on “onboarding” international staff in the RO and support CO HR to establish a procedure for national staff.
6. Upon request from the Regional Support Director, provide more direct support to specific Regional Office’s function and/or projects.
7. Responsible and focal point for the organization of all workshops, seminars and event preparations for AELA, and for making all necessary arrangements.
8. Focal point for receiving visitors to the RO and arranging their stay in Oslo.
9. Regional focal point for visibility items.

Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Fluency in English, both written and verbal
• High level of administration skills and information management experience
• Excellent ICT skills, including proficiency in Microsoft Office, and ability to work at an advanced level in Excel, PowerPoint, and databases
• Documented results related to the position’s responsibilities
• Attention to details and system oriented

Context related skills, knowledge and experience (shall be adapted to the specific position):Country

• Good understanding of international humanitarian work
• Solution oriented and creative problem solving

Behavioral competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Planning and delivering results
• Working with people
• Communicating with impact and respect
• Coping with change

Extra Information

Language requirements: The candidate must be able to write well in English and, preferably, speak Norwegian. Spanish would also be an added advantage

Salary: As per the NRC Grading Scale

Contract type: National contract

Location: Oslo Norway

Duration: 12 months – renewable based on performance and need for the position