Salesforce Administrator At myAgro

Title: Salesforce Administrator

Department: Product and Technology
Team: Engineering
Location: Remote, preferably in the GMT time zone (or +/- 3 hours and willing to do time shifting)
Reports to: Software Engineering Manager

About myAgro

myAgro helps farmers move out of poverty: we do this with a simple approach. We help farmers manage their cash flow better – at harvest time when farmers have more cash, they can lock away their funds for seeds and fertilizer for the next season. They pay using their mobile phone (or mobile money in Tanzania) and myAgro delivers the inputs they’ve paid for before it rains and provides technical training so farmers know how to use the inputs efficiently. This leads to 50% more food and 50% more income per farm. To date myAgro serves 115,000 farmers and will scale to 1 million farmers by 2026. The award-winning team has received recognition from Skoll Foundation, Echoing Green, World Bank, Bill Gates and more.

About the Role

The Salesforce Administrator is a member of the global Engineering team. You will develop key components of myAgro’s digital layaway platform, which will have a global reach. The main responsibility of this role will be to continually improve and enhance our Salesforce platform, gather requirements and feedback and design scalable best practice solutions. You will also be supporting field operations and programs directly – this includes ensuring customer support, maintenance, fixing bugs, testing applications, training of programs staff on product, and designing solutions with customer satisfaction a priority. You will work collaboratively with a technology team based around the world.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of Salesforce projects. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Key responsibilities are:

Data management: Perform data uploads and changes, improve Salesforce data quality, and implement rules and automation as needed.
Configuration changes and environment management.
User management: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions.
Support: Collaboratively troubleshoot, fix bugs and be responsive to myAgro’s ticketing platform. Solve problems quickly and communicate with related teams as needed.
Documentation: Create technical documentation for reference and reporting.
Training: New user and ongoing user training.
Working with integrated applications. We are using Salesforce in a pretty non-standard way as a development and database platform integrated with several applications and tools, and very few of the traditional sales features.**

Required Skills & Qualifications

Salesforce product knowledge and proven Salesforce Administration hands-on experience
Proven ability to work independently and deliver results
Strong communication skills and ability to work cross culturally

Preferred Skills and Qualities

Familiarity with using common development tools (ticketing, version control)
Salesforce certifications e.g. Salesforce Administrator
Understanding of basic triggers/Apex code knowledge
French proficiency is a plus but not required. The tech team primarily works in English.

myAgro provides equal employment opportunities to all employees and applicants without regard to race, colour, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.