Salesforce Administrator/Business Analyst
Location: Bangkok
Salary: Competitive
Contract type: Permanent
Closing date: 3 November 2022
Who are we
World Animal Protection is a truly global organisation, working in over 50 countries across the world, with a offices in every continent. Our vision is a world where animals live free from suffering. We protect animals because we believe sustainable future for the planet can only be achieved if both animals and people are part of the solution.
Main Purpose of the role
To ensure the efficient management, development and integrity of the CRM platform, its data and functionality to support the operational goals and strategies of World Animal Protection in Thailand, in line with data protection and data processing laws and regulations in Thailand and World Animal Protection guidelines.
Duties and Responsibilities
Policy Advocacy
• Developing and driving forward World Animal Protection Thailand’s advocacy plans on wildlife trade, animal welfare, and food systems in line with agreed priority objectives.
• Drafting relevant policy asks and position statements, liaising with global and local External Affairs and Campaigns teams.
• Carrying out lobbying, advocacy and influencing on behalf of World Animal Protection Thailand, representing the organisation at meetings, including relevant government, political, policy and corporate events.
• Coordinating consultation and responses coordinating responses to government and institutional consultations and inquiries, with inputs from technical expert colleagues, campaigners, and external stakeholders.
Stakeholder Engagement
• Leading, developing, and delivering stakeholder mapping and engagement at national level in coordination with our global strategic approach.
• Acting as a spokesperson on policy issues and representing World Animal Protection at relevant forums and platforms.
• Managing World Animal Protection Thailand’s relationship with government agencies, policy/decision-makers and other NGOs.
• Liaising with corporate stakeholders on relevant platforms and discussions related to international agreements and standards to advance campaign goals.
• Writing briefing materials for external and internal stakeholders.
Campaign Support
• Working closely with Head of Programmes and campaign managers to develop strategy, approach, and activities support Thailand’s campaign strategy and plans.
• Providing support to campaign managers with policy, advocacy, and external affairs expertise in relation to campaign objectives and activities.
• Working with communications team to draft and publish reactive statements, articles and other contents as needed on policy announcements or developments.
• Contributing to global External Affairs and Campaigns objectives.
• Carrying out administrative duties in relation to stakeholder external affairs activity e.g. budget management, inputting data into the PMIS system, contract development, event management, monitoring and evaluation and reporting and any other tasks as reasonably requested.
• Maintain a strong knowledge of current affairs relating to the campaigns, identifying timely campaign amplification and actions.
Skills and Experience
Essential
(List the skills and experience required. Do not state experience in years as this is age discriminatory, but use phrases such as good, significant, substantial)
• Experienced and highly motivated policy, advocacy, and stakeholder engagement specialist, with a proven track record in developing and delivering stakeholder engagement approaches to achieve specific outcomes.
• Knowledge and experience of influencing, lobbying, and advocacy, working with decision makers and understanding the way in which they influence national policy agendas and in turn how national policy agendas can influence global processes.
• Experience in the design and development of impactful stakeholder engagement approaches that have achieved change.
• Strong communicator, and able to constructively engage external and internal stakeholders, to develop and deliver project solutions.
• First class analytical and decision-making skills – able to assimilate and analyse information quickly and accurately to effectively inform campaign tactics and strategies.
• Excellent verbal, written, and presentation skills in Thai and English.
Qualifications
• Educated to degree level is preferable, and/or with significant relevant work experience.
Desirable
• Experience of working on issues in relation to national policy in Thailand.
• Experience of working effectively with colleagues and external stakeholders in Thailand.
• Experience working within a matrix environment, across multiple projects in a medium/large sized organisation.
• Experience of working in an international NGO environment.
Functional • To ensure that the CRM platform (systems and processes) always operate accurately and efficiently. (Non-profit Sales cloud and Marketing Cloud).
• To ensure that donations are processed in an accurate and timely manner and that supporter’s donation history is accurately recorded.
• To customize and develop managements reports and dashboard to internal stakeholders, including but not limited to fundraising, finance and senior management.
• Cleaning data on the platform upon the retention policy
• Investigate and troubleshoot for any platform or operational issues with given appropriate solutions.
• Execute SIT/UAT and log test and result.
• Keep abreast of and adhere to codes of practice and regulatory changes ensuring that data processing is carried out in accordance with the law, Local World Animal Protection policies and to best practice standards that protects the reputation of World Animal Protection.
Skills and Experience
Essential
• Experience in managing CRM systems and databases – specifically Salesforce and Marketing Cloud.
• Highly analytical and able to manipulate data – E.g. SQL, MS Power BI and Excel skills.
• Highly methodical, organised and structured thinking with great attention to detail – project management skills.
• Cross team collaboration to support functional scope and wider corporate objectives of World Animal Protection
Qualifications • At least 3 years of hands-on experience in database administration(Salesforce).
Desirable • Previous experience working in a B2C environment.
Address 27th Floor, 253 Asoke, Sukhumvit 21 Road, Khlong Toei Nuae, Wattana, Bangkok 10110 https://goo.gl/maps/NviMMm9QcF8sxDj3A
How to apply
We will only consider applications through the link below