Salesforce Technical and Functional Analyst (x/f/m) At Oxfam Solidarity

Full-time contract (38 hours), fixed-term (employment contract clearly defined for the duration of the project) – Brussels

Oxfam is a global organization that fights against inequalities and for a fairer economic model that respects human rights and the planet. We want to end poverty and injustice, now and in the long term. Our movement brings together millions of people, working alongside a multitude of partners and communities, to build better lives, improve their resilience and provide better protection, including in times of crisis. We are mobilizing in words and deeds: through partnerships around the world, by demonstrating that another business model is possible, and by leading campaigns and lobbying actions to achieve structural changes. Because every person deserves a future with the same opportunities, to live fully and not just survive. For an equal future.

Help us by putting your skills to good use! Oxfam is seeking to fill the position of Salesforce Technical and Functional Analyst (x/f/m).

Your place in the organization:

You are joining Oxfam’s ICT team. Your work will be mainly concentrated in Brussels.

As an experienced technical and functional analyst, you join a dynamic team whose objective is to lead a project to replace the current CRM (MS Dynamics) with a new CRM (Salesforce).

Your responsibilities:

• Refinement of requirements and functional requirements (Present & Future) with business representatives.
• Verification and monitoring of the technical implementation of requirements.
• Interface with the integrator for functional and technical aspects.
• Checking links with other Oxfam platforms (iRaiser / Lightspeed / Website OBE etc.).
• Preparation of tests and technical testing of delivered solutions.
• Support for user acceptance tests and monitoring of the resolution of defects (bugs).
• Preparation of communications for change management among end users.
• Help with cleaning and preparing for data migration.
• Search for potential data quality problems and development of a data cleaning plan (with the business)
• Support of the ICT team in the creation of a data transfer platform
• Writing user guides (technical).
• Analysis and creation of business and technical reports and dashboards.
• Preparation of training materials.
• Provide training in ICT in the departments concerned.
• At the end of the project, carry out the handover to ICT and PE.

Your profile :

• You have at least 6 years of experience in a similar role implementing Salesforce CRM. Experience with Findock is a plus.
• You have at least a diploma or equivalent by experience. (8 years of directly relevant practical experience; approximately 6 years of experience as a functional and technical analyst)
• You like working in a team but also independently. In addition, you have good communication skills (customer colleagues, management) and presentation skills.
• You have experience in data analysis, transformation and reporting but also with a data model and its migration from one system to another.
• You also have experience in monitoring development/implementation with the internal client and the supplier as well as knowledge of the collection of functional and technical requirements in collaboration with all stakeholders as well as a formalization methodology ( ex IREB or others).
• You have functional analysis capabilities (e.g. UML, BPMN or others) as well as functional testing and acceptance of new solutions.
• You are fluent in one of the two national languages ​​(FR/NL) and have a working knowledge of the other as well as written and spoken English.
• You have skills in complex analysis, risk and time management, decision-making and problem solving.
• You share Oxfam’s values.
• You live in Belgium.

Do you doubt whether you fit into the frame? You are not sure if you are the right person but the position interests you? Try your luck: Oxfam is anchored in strong values ​​and we embrace ourselves as a feminist movement, built on feminist principles . We are therefore open to all talents, all differences; the diversity of our teams makes our impact grow every day. Candidates are therefore only selected on the basis of their motivations, qualities and skills. Everyone can receive, upon request, detailed feedback on their application.

Oxfam offers you:

• A clearly defined full-time (38h) employment contract (contract for the duration of the project);
• A gross monthly salary aligned with the NGO sector, namely between €2,728.26 (no seniority) **and €4,542.30 (**for 30 years of seniority);
• Numerous extra-legal benefits: coverage of public transport costs, 13th month, meal voucher, group insurance, extra-legal leave, flexible hours, structural teleworking up to 50%, regular business travel, etc.
• A training plan;
• The opportunity to take part in a global network of influence and mobilization in the fight against inequalities and to play a role in major and inspiring changes. You are part of a motivated and passionate team, which feels involved in its mission;
• Challenging and exciting work in an organization that pays great attention to work-life balance;
• A “safe”, caring and inclusive work environment. Oxfam is committed to protecting and promoting the well-being of all people and expects all staff and volunteers to share this commitment through shared values ​​and a code of conduct (more info: https ://www.oxfam.be );
• The workplace is located in Brussels