Senior ICT Officer (Business Relationship Management (Finance)) At International Organization for Migration

Position Title: Senior ICT Officer (Business Relationship Management (Finance))

Duty Station: Manila, Philippines

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 07 July 2021

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. External female candidates:
  3. Candidate from the following non-represented member states:

Antigua and Barbuda; Botswana; Cabo Verde; Comoros; Cook Islands; Cuba; Fiji; Gabon; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.


The position is based in the Manila Administrative Centre (MAC), headed by the Director of MAC. Information and Communications Technology (ICT) is one of the Divisions with its operations delocalized to MAC.

Under the overall supervision of the Chief Information Officer/Director ICT and direct supervision of Senior ICT Officer ERP Solutions, the successful candidate will serve as (1) a Finance subject matter expert in the field of Enterprise Resource Planning (ERP) Systems implementations and operations; (2) an adviser on matters of Finance, Treasury and Accounting

business processes, (3) a liaison and discussion partner for both business process owners and ICT Technical Teams across the International Organization for Migration (IOM) on ERP implementation and on how ERP can contribute to effectiveness and efficiency.

The Incumbent will be responsible for the design and deployment of business solutions within IOM ERP corporate applications, specifically during the implementation of ERP and other ERP related cloud solutions.

Core Functions / Responsibilities:

  1. Take lead on Finance business relationship management role to stimulate, surface and shape business demand for ERP solutions, products and services and ensure the potential value is captured, optimized and recognized.
  2. Ensure that all financial functions and financial data structures related ERP functionality enhancement and new solution development is duly coordinated with and endorsed by the Deputy Comptroller, and the Chiefs of Budget (BUD) and Treasury (TSY) as applicable.
  3. Engage with organizational initiatives to ensure that plans for the ERP systems are aligned with business needs and directions; maintain strong relationships with internal clients and business process owners to ensure solutions continually meet the evolving business needs, to establish a shared future vision from a business and technical perspective. Drive agenda for PRISM Steering Committee.
  4. Collaborate with ICT Division colleagues to ensure seamless delivery, integration across systems, and appropriate information security controls.
  5. Oversee and direct the effective delivery and continuous improvement of services and projects related to the integrated ERP systems.
  6. Engage with and challenge business process owners to adopt industry best-practice processes rather than customizing the system.
  7. Lead and supervise the Business Engagement Finance Team to ensure the quality and timeliness of the required project deliverables from the Business stakeholders.
  8. Accountable for the consolidation of Finance related business requirement collection and in coordination with the ERP solutions team, analyze the requirement and involve on the specification design and provide functional specifications.
  9. Actively involved in business transition management to ensure that business areas impacted by ICT initiatives are identified, understood and prepared for the business transition.
  10. Manage the Change Management components for training, user communication for alerts, notifications and training documentation (Standard Operating Procedures (SOPs), Works Instruction Manuals (WIM), Frequently Asked Questions (FAQs), Exercises); maintain up-to-date content on the application specific bulletin boards.
  11. Foster the close linkage between Change Management, Helpdesk, technical and Business Analyst teams to ensure all are aligned and informed.
  12. Ensure solution development and enhancement projects are planned to ensure adequate resource and time allocation for timely delivery of products.
  13. Organize and or participate in strategic business workshops, seminars, etc., and conduct training to actively promote the introduction of the new business solutions.
  14. Perform such other duties as may be assigned.

Required Qualifications and Experience:


• Master’s degree in Management, Accounting, Information Technology or a related field from an accredited academic institution with seven years of relevant professional experience; or

• University degree in the above fields with nine years of relevant professional experience;

• Professional Certification in ITIL IT Service Delivery Framework or Project Management certification such as PRINCE2 or PMP or Finance and Business management is a distinct advantage.


• Minimum seven years of professional experience in ICT development solutions or other relevant area; of which at least 5 years of experience leading large, cross-functional teams, including onshore and offshore contractors;

• Experience in developing, implementing, operating and providing support for an Enterprise Resource Planning system, preferably based on SAP;

• Five years working experience in Finance, Accounting, Budgeting or Business Administration. Additional exposure in Procurement and Human Resource Management functions will be highly regarded;

• Demonstrated experience in supervision and mentoring of colleagues.


• Good knowledge of IOM resource management, financial accounting, budget processes and donor reporting/management as mandatory;

• Familiarity with IPSAS reporting requirements;

• Extensive knowledge of IOM operations systems such as MIMOSA and i-Gator is an advantage;

• Excellent communication, analytical and problem-solving skills and ability to handle a range of ERP issues;

• Demonstrable leadership skills;

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts;

• Sound analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application/ operational requirements.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database


Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 07 July 2021 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 24.06.2021 to 07.07.2021

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: VN 2021 145 Senior ICT Officer (Business Relationship Management (Finance)) (P4) Manila, Philippines (57064750) Released

Posting: Posting NC57064751 (57064751) Released

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