Senior Web Hosting & Platform Support Technician (Linux) At International Computing Centre

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of the post is to provide Web Hosting expert support within the Cloud Administration and Platform Support Unit. The domain of the incumbent monitor and act on the implementation and ongoing support of Web Hosting services, on-premises, and in the cloud for UNICC and its clients.

Objectives of the Programme:

The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Head of the Cloud and Platform Service Unit (OPDA) within the Operations Division (OP). The incumbent could be requested to do any other tasks of similar level in related fields. Under guidance and in close collaboration with the OPDA Web Hosting & Platform Support Lead, the incumbent will perform the following duties:

Review and diagnose customer issues and propose the appropriate resolution to meet customer needs
Under guidance, liaise with users/customers, maintaining the principle of customer service excellence
Install, configure, maintain (environment refreshes, application of patches, etc.) and support Web Based applications in Linux systems, RDBMS, Open Source web servers, etc.
Monitor Linux systems performance, identifying bottlenecks, and optimizing server performance to ensure smooth operations and minimal downtime
Create and maintain technical documentation and document changes, requests and incidents as required
Support end-to-end deployment, maintenance, and optimization of web applications in cloud environments through CI/CD pipeline orchestration
Other: Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management

Recruitment Profile

Experience and Skills required:

Essential:

Minimum eight (8) years of IT experience, with a focus on Web Applications hosting. A completed university degree from an accredited institution will be counted towards minimum work experience requirements
Proven experience in Linux environments, installing applications, updates, doing basic troubleshooting, etc.
Proven experience in supporting the architecture and deployment of highly complex Web applications
Hands-on knowledge of Public Cloud IaaS & PaaS services
Excellent knowledge of scripting languages like PHP, Python and/or Bash.
Good knowledge of container technologies including Orchestration tools like Kubernetes
Hands-on experience on continuous integration and continuous delivery /continuous deployment (CI/CD) pipelines
Hands-on experience on managing MySQL/MariaDB RDBMS: users and permissions management, backups, replication topologies

Desirable:

Understanding of UNICC products and services
Hands-on knowledge of Application Performance Monitoring (APM) tools (Elastic)

Education:

Essential:

Secondary school diploma complemented by training in IT

Desirable:

Certification in Azure or AWS Cloud Services
Service Management qualification

Languages:

English: Expert knowledge is required
Spanish: Beginner knowledge is desirable

UNICC Global Competencies:

Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Other Information

Eligibility:

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Compensation:

Annual Salary Estimation (net of tax at single rate):

Valencia: EUR 44,839

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 10 March 2024.

Notes:

Technical and/or personality tests may be carried out as part of the selection process
Only short-listed candidates will be contacted
Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Please inform us should you require any specific accommodation to facilitate your application

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.