Service Support Worker – Emergency Department
Location: Ysbyty Glan Clwyd Emergency Department, Rhuddlan Rd, Bodelwyddan, Rhyl, Denbighshire, LL18 5UJ
Type of contract: Fixed Term Until 31 March 2024
Hours per week: 18
Salary: £20,405 – £21,210 per annum pro-rata
Do you love helping people in need? Are you looking for a rewarding role that could boost your career in the health and social sector?
We are looking for a caring and resilient person, who can think on their feet in a pressure environment to join our Independent Living team as a Service Support Worker.
Based in a fast-paced, busy and intensive Emergency Department, you will provide practical and emotional support to patients. You will carry out non-medical tasks to free up the medical staff to focus on their clinical role and make the visitors’ stay as comfortable as possible.
A day in the life of a Service Support Worker will include:
Escort patients to assigned departments
Collect prescriptions to speed up their discharge
Provide emotional support/pastoral care while they wait for treatment
Provide emotional support to close friends and families
Ensure that patients have food/drink while waiting for long hours and assist with food distribution in during mealtimes
Driving patients home after discharge and making sure they are safely settled at home
Referring patients to other sources of support in the community
Please note that this service runs from Monday to Sunday (including bank holidays) and the successful candidate will be expected to commit to shifts of up to 10 hours (flexible days).
To be a successful Service Support Worker, you will need to:
Know how to improve the quality of service for the benefit of users, dealing with inquiries in a diplomatic and confidential manner.
Good knowledge of services provided by the NHS and Social Care.
Education up to GCSE level (or equivalent by experience).
Be IT literate.
A full UK driving license which allows you to drive a manual transmission vehicle.
The closing date for applications is 23.59 on Monday 17 July with interviews to follow.
In return for your commitment and expertise, you will receive:
• Holidays – You will get up to 36 days of annual leave (including bank holidays) and the option to buy an additional 5 days of leave.
• Pension scheme – We offer up to 6% contributory pension.
• Flexible working – We will do what we can to ensure that you work in a way that suits you
• Learning and Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to great discounts through the Blue Light Discount Card and our own employee benefits platform.
• Welfare Support – The welfare of staff is always a priority. You will have access to mental health and wellbeing support.
• Working in a Team – You will work as part of a team that supports our mission of helping people in crisis.
• Cycle to Work – The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest-free loan to buy a season ticket for travel between home and work.
At the British Red Cross, we pride ourselves on our diverse workforce, and ensure we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring that our teams can bring themselves to work without risk or fear of discrimination. We do this through regular data reports, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, Disability and Wellbeing Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis