Shared Services Operational Excellence Director At World Vision

World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our 34,000+ staff members in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Through our work, every 60 seconds… a family gets water… a hungry child is fed… a family receives the tools to overcome poverty.

Here’s where you come in:

As the Shared Services Operational Excellence Director, you will lead the Operational Excellence team and provide leadership to several critical and complementary capabilities – business process automation, business intelligence and analysis and project management for the Shared Services (SS) teams. You will also provide ongoing support for the continuous improvement processes in the center as well as integrated value stream management for all the services provided by all the Shared Services teams. The Operational Excellence team partners with our service delivery teams to provide expertise and support in applying best practices that drive operational excellence in all we do.

To be successful, you will be a thought leader who understands and embraces the philosophies and methods of business process automation as well as value stream management and operational excellence, and develop your team & influences others to do the same. You will be the primary person leading our efforts to automate our business processes in order to drive efficiency in processing and data management. You will also support the other team members in maintaining a culture of continuous improvement, data driven decision making, maximizing the contribution of all people, implementing major changes in processes & systems, and coaching our other directors to learn to do the same.

Requirements include:

• Undergraduate degree in business administration, computer science with strong operations management experience, industrial engineering, or a related field
• Master’s in Business Administration or other relevant degree is a plus
• Ten or more years’ experience in organizational leadership and technology enablement across multiple teams in a large multi-national organization.
• Five or more years working and leading business process automation projects, and developing other people’s business process improvement capabilities.
• Five or more years working across functions, geographies, and other ‘barriers’.
• Two or more years leading a global team in a cross-cultural setting.
• Fluent in English reading, writing, speaking, and listening.
• The position requires ability and willingness to travel domestically and internationally up to 25% of the time.