Shelter Project Manager at Norwegian Refugee Council

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Duties and responsibilities

The purpose of the Shelter Project Manager position is to oversee the implementation of the Urban Shelter project portfolio implemented across host communities in Jordan. The Urban Shelter programme aims to provide adequate shelter solutions to vulnerable refugees and Jordanians. The programme provides shelter rehabilitation, WASH upgrades, rental support, and includes components of energy efficiency, renewable energy and kits for those with physical disabilities. The programme operates in Irbid and Mafraq and supports approximately 2,500 households a year. The Project Manager position oversees a team of nearly 30 staff and reports to the Area Manager for Host Communities. The programme is also supported by a dedicated Specialist team, reporting to the Head of Programme, focused on technical guidance.

Generic responsibilities:

  • Line management for project staff.
  • Adherence to NRC policies, guidance and procedures.
  • Contribute to the development of Country, Area and Urban Shelter and Settlements. strategies, initiate and participate in the development of relevant Shelter projects.
  • Coordinate and manage Urban Shelter project implementation (activities, budget and project documentation) in line with proposals, strategies and donor requirements.
  • Implement technical direction and ensure high technical quality of projects.
  • Provide regular progress reports to the Area Manager and the Shelter and Settlements Specialist.
  • Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist.
  • Develop and manage project budget (in cooperation with Coordinators) and coordinate across Core Competencies.
  • Ensure capacity building of project staff and transfer key skills.
  • Liaise and collaborate with relevant local authorities and other key stakeholders.
  • Promote the rights if IDPs/returnees in line with the advocacy strategy.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities:

  • Consolidate and strengthen programming in the areas of intervention through the management of the Urban Shelter programme with a particular focus on integration between current components at project level, implementation of activities under a settlements approach and environmental and sustainable shelter solutions.
  • Review and optimize the programme’s delivery mechanism ensuring the programme structure, approach and operational method is fit for purpose and in line with the Shelter and Settlements strategy.
  • Provide oversight to programmatic activities and staff to ensure that the programme meets and exceeds the highest standards in terms of quality, compliance, accountability, and service to beneficiaries.
  • In collaboration with the Shelter and Settlements Specialist further develop the water and renewable energy component of the project.
  • Ensure all stages of the project management cycle and programme quality are implemented
  • Identify opportunities for NRC to support in the sustainable delivery of shelter, renewable energy solutions and other climate smart interventions to vulnerable populations above and beyond the NRC programme.
  • Provide leadership, direction and support to Urban Shelter staff and their teams. Advise staff to work with their teams with an emphasis on excellence and achievement; encourage a team culture of learning, creativity and innovation.
  • Ensure systematic capacity building for staff at all levels, relevant both for programme implementation and staff development.
  • Work with other managers to identify holistic programme opportunities and ensure integrated NRC programming in Jordan particularly WASH, ICLA and Livelihoods.
  • Actively coordinate with the Shelter and Settlements Specialist to ensure field learning is captured and included in technical guidance document, monitoring exercises and external and internal publications.

Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Strategy and project planning: Shelter and Settlements Specialist
  • Area operations: Area Manager, Project Managers, Support Manager
  • Staff capacity building: Shelter and Settlements Specialist, Area Manager, Coordinators, Team Leader
  • Implementation: Project Coordinators, Shelter and Settlements Specialist and Area Manager

Scale and scope of position:

Staff: Direct management of up to 4 staff, oversight of a team of nearly 30 staff

Stakeholders: Beneficiaries, UN agencies, INGOs, local NGOs, civil society, governmental bodies

Budgets: 5m USD + (multiple donors)

Information: Internal and external reporting, GORS, Agresso, Intranet

Legal or compliance: Financial


Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Required Professional Competencies:

These are skills, knowledge and experience that are important for effective performance.

  • Minimum 3 years of experience from a senior level project implementation position in a humanitarian/recovery context
  • Experience from working in complex and volatile contexts
  • Technical Shelter/WASH urban development expertise
  • Technical environmental and sustainability expertise is an asset
  • Previous experience with Settlements approach is an asset
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal, Arabic an asset.

Required Behavioural Competencies:

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  • Managing resources to optimize results
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments
  • Creating a healthy working environment, and a culture of cooperation and trust among staff and core competencies

Context related skills, knowledge and experience:

  • Strong management skill
  • Experience in implementing Urban Shelter programming in complex urban contexts
  • Strong focus on documentation and securing beneficiary data
  • Prior experience in the Middle East or development setting a value added
  • Fluency in Arabic a value added
  • Detail oriented

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The Work and Development Plan
  • The NRC Competency Framework

We Can Offer

  • Contract period: 12 months renewable
  • Salary/benefits: According to NRC’s salary scale and terms and conditions.
  • Duty station: Irbid and Mafraq, Jordan


NRC is an equal opportunity employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.

How to apply

Please apply via this link:

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