Social Behaviour Change and Communication (SBCC) Specialist At CTG

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

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Overview of position

Our client was established in 1997. They lead, coordinate & implement mine action under United Nations (UN) legislative mandates of both the General Assembly (GA) & the Security Council (SC). Our client supports the UN’s vision of “a world free from the threat of mines, Explosive Remnants of War (ERW) including cluster munitions & Improvised Explosive Devices (IEDs), where individuals & communities live in a safe environment conducive to sustainable peace & development where no one is left behind, where the human rights & the needs of victims are met & where they are fully integrated as equal members of their societies.”
Our client is a unit within the Office of Rule of Law & Security Institutions (OROLSI) within the Department of Peace Operations (DPO). Our client operates under UN legislative mandates of both the GA & the SC, or at the request of the UN Secretary General or his designated official. When instructed by the SC or called upon by member states, our client deploys under humanitarian, peace & security mandates. Our client main Head Quarters (HQ) is in the UN Secretariat, New York with a sub office in Geneva. They provides direct support & assistance in the areas of explosive ordnance threat mitigation to 18 countries / territories / missions, has a standby rapid response capacity & global Technical Advisors in the field of IED’s & Weapons and Ammunition Management (WAM). As an office within DPO, our client supports peacekeeping & special political missions in accordance with SC mandates.
Our clients Iraq program was formally established in June 2015, at the request of the UN Under Secretary General for Peacekeeping Operations (DPKO) & the Special Representative of the Secretary General for Iraq, to lead the UN efforts to mitigate explosive threats in the country, as well as to support the enhancement of national & regional mine action capacities. Our cleint is supporting multiple layers of operations under their Iraq Strategic Plan (ISP) which focuses on three main component namely, technical support, Explosive Ordnance Risk Education (EORE) & Explosive Hazard Management (EHM). Our client in Iraq has offices in both Baghdad & Erbil.
The objective of this consultancy is to develop a Behaviour Change Communication (BCC) study & strategy to support the national authorities & EORE actors in Iraq to better understand the key social & behavioural barriers & drivers that affect Iraqis’ knowledge & decisions towards explosive ordnance in Iraq.
Landmines, ERWs & IEDs continue to pose a serious threat in Iraq, where most areas retaken from Islamic State in Iraq and the Levant (ISIL) are still heavily contaminated with IEDs & ERWs. The presence of IEDs remains a key protection concern as it poses a threat to the security & safety of people living in affected areas & hamper safe, sustainable & dignified returns to the Internal Displaced People (IDPs).
Assessments confirm that most of people living in areas with contamination of EO continue to risk death & injury due to several reasons, either they are forced to enter contaminated areas for livelihood options, deliberately adopting dangerous behaviour, or lack of knowledge on the safe behaviour. As a result, the need for Bahaviour Change Communication (BCC) is essential to reduce / prevent the Explosive Ordinance (EO) casualties as the BCC considers the various audience segmentations & how best to connect with each audience to change their behaviour around EO. Also, The EORE activities / materials in Iraq will be adjusted / improved based on the BCC findings.

Role objectives

Under the direct supervision of the Explosive Hazard Management – Team Lead (EHM – TL), the Social BCCS Consultant will be responsible for the following duties & responsibilities:

Research & analysis:

Conduct an analysis of the current EORE practices in use, with a SWOT framework & EORE material audit.
Conduct Key Informant Interviews (KII) with Focus Group Discussions (FGD’) with national mine action authorities & EORE NGO’s, taking into consideration representation of the diversity of local contexts.
A minimum of 2 FGD’s (federal Baghdad, Iraq & Kurdistan Region of Erbil, Iraq).

Communication strategy development:

Analyse the EO contamination problem in Iraq, contamination type, people at risk, available communication channels in Iraq, existing EORE activities & how it can be changed with a behaviour change communication lens.
Conducting exercise / workshop with the key stakeholders to envisage for the development of the strategy based on the findings of the design exercise (research & analysis).
Identify the different psychological, social & environmental factors that could be used to determine separate messaging for different audiences.

Expected output:

The final report will provide recommendations and examples on how to adjust the EORE system & methodologies in Iraq to reduce the casualties of high risk behaviour.
Based on the BBC study & strategy findings, develop a new communications approach in order to improve the existing materials / activities & practices of safe behaviours towards the EO in Iraq.

Project reporting

This role will work under the direct supervision of the Explosive Hazard Management – Team Lead (EHM – TL)

Key competencies

Advanced University Degree (Masters or equivalent) with 5 years of relevant experience or first level University Degree (Bachelor or equivalent) with 7 years of relevant experience.
Experience in EORE techniques & methodologies.
Demonstrated experience with the development of research & analysis strategies adapted to regional contexts.
Strong understanding & use of the human rights based approach to programming, results based management, gender transformative & disability sensitive approaches, conflict sensitivity & other priorities of the global human development agenda as currently exemplified through the Sustainable Development Goals (SDGs) & priorities under our clients strategic plan.
Demonstrated adherence to the highest ethical standards, including the core UN values of integrity, professionalism & respect for diversity.
Sensitivity to diversity, good analytical, negotiating, advocacy & report writing skills.
Fluency in oral & written communication in English, which will be the primary language of communication with the donor.
Ability to work not only in development contexts, but also in the complex environments of humanitarian settings in a volatile security environment, preferably with 2 years of previous experience in Iraq or in similar contexts.
Fluency in English is essential.
Develops & implements sustainable business strategies, thinks long term & externally in order to positively shape the organization. Anticipates & perceives the impact & implications of future decisions & activities on other parts of the organization.
Treats all individuals with respect, responds sensitively to differences & encourages others to do the same. Upholds organizational & ethical norms. Maintains high standards of trustworthiness. Role model for diversity & inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates & supports the development of others. For people managers only: Acts as a positive leadership role model, motivates, directs & inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of one’s own role on all partners & always puts the end beneficiary first. Builds & maintains strong external relationships & is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self & / or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities & takes the initiative to act on them. Understanding that responsible use of resources maximizes our impact on our beneficiaries.
Open to change & flexible in a fast paced environment. Effectively adapts its own approach to suit changing circumstances or requirements. Reflects on experiences & modifies one’s own behaviour. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data & courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation & creativity to problem solving.
Expresses ideas or facts in a clear, concise & open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens & proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion & finding common ground.

Team management

This role has no team management responsibility.

Further information

Our client in Iraq is committed to gender mainstreaming throughout all its processes & activities, in accordance with UNSCR 1325, present & forthcoming gender in mine action guidelines & the temporary special measures on gender parity. This includes ensuring recruitment & retention are both gender responsive & inclusive.
Qualified females are strongly encouraged to apply.
Our client in Iraq is committed to diversity & inclusion.
Qualified survivors of explosive hazards are strongly encouraged to apply.