Job Description
Background
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team.
As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/ITM internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context.
By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies. Our office is located at UN City in Copenhagen giving you the opportunity to interact with people outside the UNDP ITM Unit.
The internship starts from 1st July to 31st December, 2023.
Duties and Responsibilities
- Support online collaboration tools and business process automation solutions for UNDP Country Offices within the collaboration platform (Microsoft SharePoint and Office 365)
- Assist in the development of applications using PowerApps for business processes to replace manual and paper-based processes with new and evolving cloud-based functions.
- Assist in building applications that employ PowerApps and Flow for mobile-enabled data entry, approvals, and reporting, as may be required
- Provide support in expanding and refining existing tools used in the implementation of Green Energy Projects implemented by Green Energy Team
- Support the collection, consolidation, and analysis of data for project-tracking, and data visualization using Excel, Power BI, and other business intelligence tools. Contribute with innovative perspectives to improve online reports and dashboards for internal and external use
- Assist in enhancing user interfaces of existing apps based on UI/UX best practices and user acceptance testing. Support and continuously innovate (kaizen) the Green Energy procedures, instructions and templates from best practice and then disseminate them through the user community liaising with the communications team
- Assist in elaborating and cleaning data gathered via IoT devices installed in UNDP Country Offices by using Data Science principles
- Participate in translation of user requirements into UML Diagrams. Support the development of quality software practicing international coding standards
- Assist in researching alternative tools for enhancing internal communications and tracking, such as chatbots in MS Teams, decision-making assistance tools through various Office 365 tools (Flow, Forms, PowerApps, etc.), and information design (data visualization)
- Creatively support the development of new projects for innovative collaboration and business process automation systems and tools to be disseminated to UNDP offices as best practice for improvement of operations and business efforts
- Promote the ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The ITM unit is ISO 9001:2015 certified. Our work is focused on high quality, continuous improvements, and customer satisfaction
Competencies
- Technological expertise: Has interest and understanding of software engineering, sustainable development-oriented areas of work
- Innovation: Has interest in developing smart solutions for UNDP, focusing on ICT services. Promote a client service-oriented culture within the unit, connecting the new upcoming UNDP Digital Workspace strategy with current theories and practices in Design Thinking, Service Design, and Customer Experience
- Problem solving: Has good analytical skills in gathering and consolidating data for practical implementation
- Teamwork: Communicates effectively when working in a team, and can work independently with a proactive attitude and a goal-oriented mindset
- Planning and Organization: Good in organizing and structuring various tasks and responsibilities
- Collaboration: Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Has interest and motivation in working in an international organization
- Commitment to continue learning: Consistently approaches work with energy and a positive, constructive attitude. Responds positively to feedback and differing points of view
- Delivery: Is a self-starter and initiative-taking person with a goal-oriented mind-set; good in organizing and structuring various tasks and responsibilities, effective when working in teams and independently. Promote the ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The OIMT unit is ISO 9001:2015 certified. Our work is focused on high quality, continuous improvements, and customer satisfaction.
Required Skills and Experience
Education:
You must meet one of the following requirements:
- You are currently in the final year of your Bachelor’s degree
- You are currently enrolled in a Master’s degree or equivalent
- You have graduated no longer than 1 year ago from a master’s degree or equivalent studies in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering
Experience:
- Experience or Knowledge in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering is required
- Good knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure) and back-office platform (SharePoint, SQL) and frameworks (.NET, PowerShell, etc.) is an advantage
- Good knowledge of web-based development with one or more of the following platforms: PHP, JavaScript, or .NET. Also, has experience working with state-of-the art frameworks extending those platforms, such as jQuery, NodeJS, etc. is an advantage
- Knowledge and being a proficient user of Microsoft Office productivity tools is an advantage
- Knowledge or experience with specific Office 365 tools (or their consumer equivalents) such as Planner (Trello), Teams (Slack), Yammer (Workplace by Facebook), OneDrive (Drop Box, Google Drive), Power BI (Tableau), etc. is a distinct advantage
- Knowledge and understanding of DevOps and Continuous Integration is an advantage
- Good knowledge of Data Science principles and hands on experience with scripting language such as Python is an advantage
- Experience with relational databases (schemas, design) and XML is highly desirable
- Experience and ability in using business intelligence tools, for example: gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc. is an advantage
- Experience and knowledge in “app” development with InfoPath forms and Nintex Workflows is an advantage
- Experience with web analytics tools (Google Analytics, Webtrends, Matomo, etc.) is an advantage
- Knowledge of HTML5, CSS, graphic design and web standards/best practices is an advantage
- Knowledge of Nintex Workflows, PowerShell, .NET platform, and/or C# programming is an advantage
- Knowledge and understanding of main Renewable technologies and relative relevant parameters are an advantage
- Interest in developing sustainable ICT solutions, focusing on modern ICT innovations that enhances collaboration within UNDP and with its partners is an advantage
- Ability to translate IT technology to business users and to non-technical language is an advantage
- Interest and understanding of customer-oriented service delivery, with focus on innovative enterprise ICT solutions, IoT solutions, collaboration and customer experience is an advantage
- Understanding of data management, including real-time/streaming data, data warehousing and data cleansing is an advantage
Conditions:
- UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.
- Costs and arrangements for travel, visas, passports, accommodation and living expenses are the responsibility of the interns
- Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend
- The intern must provide proof of enrolment in a health insurance plan.
- The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship.
Please note that only shortlisted candidates will be contacted and called for interview following the deadline.
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