Source to Pay Support Analyst – Filipino Nationals Only At Save the Children

SOURCE to PAY (S2P) Support Analyst

The Source to Pay (S2P) project forms a major part of Save the Children International’s (SCI) High Performing Organisation (HPO) programme. The project’s goal is to design, develop and implement a global Source to Pay “SAP Ariba”, Agresso Accounts Payment and systemised Scheme of Delegation solution across 56 country and regional offices in SCI and to other SC Member organisations by end of 2021- and to transform the current manual tendering, contract management, supplier management and purchasing processes into an automated solution.

The role will provide high quality operational and technical system support across several systems by triaging tickets and sharing with appropriate technical or business teams to support Save the Children International’s suppliers and internal business functions. Minimising the adverse impact of incidents and problems on the business and preventing re-occurrence of Incidents.. Owner of the problem management process, ensuring reduction in recurring issue goals are achieved, the role holder will be the first point of contact for all technical queries relating to the systems interfacing with ProSave: Agresso (Financial Management System), TIM (Warehousing system), Oracle HR, HART (Humanitarian response reporting platform), Data Ware House and AMS and will be responsible for the initial diagnostic and triage for escalation to L2 and L3 or to the appropriate business teams.

EXPERIENCE AND SKILLS:

Essential

Bachelor’s degree in information technology or equivalent
Understanding of IT and relevant terminology for core systems for example HR, Finance, and to communicate it to non-technical staff
Attention to detail with analytical, troubleshooting and problem-solving skills
Possess a willingness to learn and co-operate as a team
Knowledge of Data with excel and SQL
Experience in interacting with end users and other stakeholders
Strong written communications skills, excellent teamwork and interpersonal skills
Cultural awareness and experience of delivering global web solutions that cater for local needs (eg. area with poor bandwidth, multiple character sets, etc.)
Able to demonstrate instances of initiative that have delivered organisational benefits
Outstanding customer service orientation and follow-up skills
Ability to work independently without direct supervision
Ability to learn new web/collaborative systems and applications quickly
Ability to work well under pressure

Desirable

Understanding of SAP Ariba
Knowledge in Ariba Sourcing, Contract Management, Buying & Invoicing and/or Guided Buying
Experience of supporting system reporting tools and data extracts
Experience of working in organisations with international activities
Non-profit sector knowledge/experience
Experience with ERP system will be a good advantage
The ability to converse in languages other than English such as French, Spanish, Arabic, Portugese
Auditing skills/experience
Administrator level knowledge of SharePoint 2010/2013
Administrator level knowledge of Jira
Experience in working with offshore project team members in different time zones