Job Description
Position Title: Staff Trainer
Reporting to: Program Coordinator
Division: Church World Service – Africa
Department: Programs, Compliance
Job Location: Kigali, Rwanda
Grade Level: Grade 6, Senior Officer, National
Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.
Primary Purpose:
This position is responsible for coordinating training for all CWS RSC Africa staff. The Staff Trainer works closely with subject experts in the development of training materials, and delivery of training. The position is responsible for the coordination of all training activities completed at the country office level. The position works closely with CWS RSC Africa management to administer and grade job knowledge assessments. Staff Trainers may be deployed to the field to observe or monitor training and compliance. The position reports to the Program Coordinator and works very closely with the Training Unit in Nairobi, Kenya.
Essential Duties:
- Assist CWS RSC Africa Management to on-board all new USRAP Programs staff, ensuring that all are proficient in CWS RSC Africa SOP Manuals, in concert with the START Trainer.
- Together with Management, carry out training needs assessments and analyze collected needs assessment data, to inform Training Unit priorities and organizational training needs.
- Contribute to the development of training materials and manuals housed by the Training Unit.
- Develop and facilitate 90-day evaluations, hiring assessments and quarterly training assessments, in coordination with CWS RSC Africa Management.
- Develop and report on indicators for measuring the level of training success.
- Track delivered trainings and maintain attendance records. Participate in inter-departmental process reviews.
- Provide training logistics and scheduling support to assigned department.
- Schedules and ensures dry runs are completed for all appropriate presentation.
- Ensure trainings are properly highlighted on outlook and training calendars.
- Supports training facilitators with train the trainer guidance, preparing presentation materials required, and planning.
- Assist Management in creation of onboarding materials.
- Use known education principles and stay up to date on new training methods and techniques.
- Maintain a current understanding of the US Refugee Admissions Program guidelines, PRM Program Announcements, DHS policies and CWS RSC Africa’s Policies and Procedures.
- Performs other duties as assigned to enhance the effectiveness of CWS RSC Africa Programs.
Qualifications:
Experience:
- Five (5) years of paid related work experience is required.
- Two (2) years training experience is preferred.
Skills:
- Excellent interpersonal and innovative training skills.
- Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
- Thorough knowledge and comprehensive understanding of the START database and Operations Policies and Procedures preferred.
- Proficiency with Learning Management Systems (LMS) preferred.
Education & Certifications:
- Bachelor’s degree or 4 years of paid work experience in lieu of a Bachelor’s degree is required.
- Certificate in course development, training development, instructional design, or an applicable training is preferred.
Abilities:
- Manage large and diverse workload under pressure with competing priorities.
- Maintain the integrity of official records;
- Analyse and solve complex problems and make sound decisions;
- Work with minimal supervision
- Maintain a high performance standard with attention to detail;
- Work independently and contribute to overall operations of CWS RSC Africa;
- Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Important Requirements:
- Strong English communication skills, both written and oral.
- Ability to work in a multi-cultural environment required.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
Special Requirements:
- COVID Vaccination is required for all successful candidates
- The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for CWS RSC Africa
- This position is based in Kigali, Rwanda
- This position requires use of laptops at all time, competence in Microsoft office packages is required.
- This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
- Background check which includes references and an educational and criminal check is required before the start of employment.
- A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
- Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
- Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
- All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.