Service Support Worker – Emergency Department (3 positions available)
Location: Wrexham Maelor Emergency Department, Croesnewydd Road, Wrexham LL13 7TD
Contract type: Casual
Hours of the week: As required
Salary: £10.90 per hour
Are you at that you help people in need? Are you looking for a rewarding role that could boost your career in the health and social sector?
We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Independent Living team as a Service Support Worker in Wrexham Maelor Emergency Department.
Based in a fast-paced, busy and intensive Emergency Department, you will provide practical and emotional support to patients. You will carry out non-medical tasks to free up the medical staff to focus on their clinical role and make the visitors’ stay as comfortable as possible.
A day in the life of a Service Support Worker will include:
Escort patients to assigned departments.
Collecting prescriptions to speed up their release.
Provide emotional support/pastoral care while they await treatment.
Provide emotional support to close friends and families.
Ensure that patients have food/drink when waiting for long hours and assist with food distribution during mealtimes.
Driving patients home after discharge and making sure they are safely settled at home.
Refer patients to other sources of support in the community.
Please note that this service runs from Monday to Sunday (including bank holidays) and the successful candidate will be expected to commit to shifts of up to 10 hours (flexible days).
To be a successful Service Support Worker, you will need to:
Know how to improve the quality of service for the benefit of users, dealing with inquiries in a diplomatic and confidential manner.
Good knowledge of services provided by the NHS and Social Care.
Education up to GCSE level (or equivalent by experience).
Be IT literate.
A full UK driving license which allows you to drive a manual transmission vehicle.
The closing date for applications is 23.59 on Monday 17 July with interviews to follow.
In recognition of your dedication and expertise, you will receive:
• Holidays – You will receive 36 days of annual leave (including bank holidays) and the option to purchase an additional 5 days of leave.
• Pension scheme – We offer up to 6% pension contribution.
• Flexible working – We will do what we can to ensure that you work in a way that suits you.
• Learning and Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also offer comprehensive opportunities for staff to develop themselves.
• Discounts – You’ll have access to great discounts through the Blue Light Discount Card and our own employee benefits platform.
• Welfare Support – The welfare of staff is always the priority. You will have access to mental health and wellbeing support.
• Working as a Team – You will work as part of a team that supports our mission of helping people in crisis.
• Cycle to Work – The cycle to work scheme allows you to hire a bike.
• Season ticket loan – We offer a free loan to buy a season ticket for travel between home and work.
At the British Red Cross, we pride ourselves on our diverse workforce, and ensure we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring that our teams can bring their true identities to work without risk or fear of discrimination. We do this through regular data reporting, and internal support from our internal Race and Equality Network (REEN), LGBT+ Network, Disability and Wellbeing Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis