Supporter Journey Manager At Oxfam GB

Supporter Journey Manager (1265)

Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have demonstrable experience of managing direct marketing programmes?

Do you have a good understanding of the principles and practices of supporter/customer relationship development?

Do you have excellent project management skills, with proven experience of planning, implementing, and evaluating supporter communications activity across a range of channels?

If the answer is yes, then we would like to hear from you.

The Role

The successful candidate will be able to develop and manage inspiring supporter journey(s) for key Oxfam supporter groups, ensuring that their relationship with Oxfam is strengthened over time and that opportunities to diversify their support are maximised.

What we are looking for

We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.

An ideal candidate for the role will also be/have:

• Demonstrable experience of managing direct marketing programmes, especially in terms of individual giving supporter retention and donor development.
• Understanding of the principles and practices of supporter/customer relationship development and journey creation.
• Project management skills, with proven experience of planning, implementing and evaluating supporter communications activity across a range of channels. Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces.
• A supporter centred approach and the ability to build relationships. Positive and solutions focused with the ability to build rapport and effectively communicate Oxfam values.
• Demonstrable experience of audience listening, research and insights techniques.
• High levels of numeracy and experience of budget management.

We offer

This role will give you an opportunity to work with a group of passionate people with fair pay and competitive benefits package.

Flexfam

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you and the business.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.