Team Leader – CCCM At ACTED

Terms of Reference

Team Leader – CCCM **



Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.

ACTED endeavours to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.

We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. With a team of 4,600 national staff 400 international staff, ACTED is active in 37 countries and implements more than 500 projects a year reaching over 14 million beneficiaries.


Since 2012, ACTED has been implementing projects with vulnerable communities in Syria with a two-fold approach: ACTED provides life-saving support to vulnerable displaced persons, returnees, and host communities across Syria, through multi-sectorial rapid emergency services, and implements a wide range of resilience building interventions. Thus, ACTED has been able to strengthen its links with Syrian local communities and to develop an in-depth knowledge of local dynamics. A team of 900+ is currently working in Syria.**


NWS – Aleppo – Azzaz

Start Date:

1st Sep 2021

Job Purpose

Under the direct management of the CCCM Deputy Project Manager, the CCCM Team Leader is responsible for leading ACTED CCCM team in ACTED-supported camps, sites and informal settlements in northern Aleppo. The CCCM Team Leader oversees the timely implementation of project activities, ensures quality standards are met, and maintains close relations and coordination with camp management and other stake holders in the area.

Chain of Command

Under the authority of:

CCCM Project Manager

Line Management:

CCCM Deputy Project Manager

Working Relations


  • Logistics officer
  • Admin officer
  • AME monitors
  • AME Manager
  • CCCM Monitors
  • CCCM Project Manager
  • Sub-Area Manager
  • CCCM Project assistants


  • Camp Management units
  • Camp committees
  • Other Stakeholders (Humanitarian NGOs, Services Suppliers, local authorise)


To oversee different CCCM activities in the field. This includes Communication and coordination with different stakeholders, set up a coordination meeting at site level, capacity building to camp management unit and camp committees, site improvement through safety audits and site maintenance, strengthen complaint and feedback mechanisms in the camps.

Duties and Responsibilities

Project Implementation Follow-up

  • With support from the CCCM Deputy Project Manager, contributes to drafting and finalizing (Needs assessment, Base line, FGDs and activates monitoring) data collection tools.
  • Directs the CCCM Officer, Assistants and Monitors, assigns daily tasks according to the monthly, weekly and daily Work Plan, and ensures the quality implementation of CCCM activities.
  • Supervises data collection activities including regular demographic assessments and new arrivals tracking in the targeted camps.
  • Oversee the distribution of all IEC materials in the camps
  • Manage all stationary needs and stock for the CCCM activities and raises the needs for the camp management units regarding stationary items.
  • Deliver trainings to the CCCM team members on Data collection and activity monitoring tools.
  • Assist CCCM deputy project manager in draft all the needed procurement orders with cost estimation needed for the activities implementation.
  • Participate in monthly coordination meetings with camp managers and NGOs working in camps.
  • Compile all 4Ws, service mapping, ISIMM inputs submitted from camps to be submitted to CCCM deputy PM.
  • Contribute in updating stakeholders and service mapping in the area of operation
  • In coordination with the CCCM deputy PM and AME department Provide referral path ways form complaints and aid requests raised under the local camps CRM or ACTED CRM.
  • Facilitate all regular safety audits conducted in the camps and share the (data, reports) to the CCCM deputy PM.
  • Facilitate operational meetings at site level ensuring that minutes of meeting taken and shared with participants.
  • Organize the trainings needs for the CCCM team, CMUs, camp committees and other stakeholders
  • In coordination with the camps management set up committees in the camps and follow up on the regular meetings for these committees.
  • Undertake and supervise site improvement at camp level through site maintenance assessments, service contracting, CFW activities

Reporting and Data share:

  • In coordination with the field data entry team insure that all activity monitoring forms are shared regularly and accurately reflected on the data bases on monthly bases.
  • Report and flag all issues and needs from camps to the CCCM Deputy PM.

Key Performance Indicators

Example, the key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets

  • Conducted 6 operational meeting in each camp in 6 months
  • Conducted 6 4Ws rounds for each camp in 6 months
  • Conducted 6 service monitoring round for each camp in 6 months
  • Conducted 2 safety audits round till end of April 2022;
  • Conducted 1 site maintenance assessment for 6 camps
  • 80 % of reports submitted in a timely manner to line manager;



· University degree, 2-year institute, undergraduate student,

· Fluent Arabic (written and spoken);

· Good English (written and spoken);

· At least 2-years work experience with an NGOs (CCCM, WASH, NFI, protection, or emergency).

· Very good reporting skills

· Very good communication skills;


· Past experience in CCCM projects highly preferred.

· Past experiences work in camp settings

· Flexibility and ability to work under pressure in a high-pace environment;

· Good organizational and prioritization skills;

· Good time management

· Proficiency in Microsoft Office pack

· Strong interpersonal and negotiation skills

· Strong analytical skills

· Good negotiation skills and coordinate skills with several actors.

· Good understanding of SPHERE standards and environment protection considerations.

· Ability to multitask with competing demands under tight deadlines and work under pressure.

How to apply

Interested and qualified applicants must apply by fill the application form by this link

Only the shortlisted candidates will be contacted.

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