InterEuropean Human Aid Association is looking to recruit a full-time Team Manager to start in May 2024. As a grassroots organisation, IHA’s work is built on the commitment and dedication of volunteers: on-site volunteers (local and international) who work directly in our two projects in Northern Greece, as well as our wider volunteer community across Europe, who support IHA’s work by raising awareness, organising events, or holding fundraising campaigns. The Team Manager is the link between the organisation and our volunteers: being responsible for the recruitment, supervision, training, and shift scheduling of on-site volunteers, as well as for managing and engaging our wider volunteer community and supporters through digital communication channels. One of the core responsibilities is to ensure a conducive teamwork environment within a diverse team.
The Team Manager works closely alongside the Logistics Manager, Project Manager and Programme Manager. IHA has a semi-flat hierarchical structure, meaning that there is cooperation and dialogue across the organisation. The ideal candidate is intrinsically motivated, adaptable, and passionate about the cause, and able to work on their own initiative and with limited supervision in a challenging environment.
Key Responsibilities
- Coordination of on-site volunteers:
- Volunteer recruitment and administration: advertising volunteer vacancies, communicating with applicants, screening applications, conducting interviews, and related administrative tasks
- Volunteer onboarding and training: updating and developing onboarding resources, running inductions and presentations, and organising trainings
- Volunteer supervision and welfare: one-on-one check-ins with volunteers, focus groups and care sessions, exit interviews, and feedback collection
- Shift scheduling: creating daily and weekly schedules for both the warehouse and the community centre project
- Communications and online volunteer community management:
- Volunteer ambassador liaison: engaging and supporting volunteers to contribute to the cause of the organisation beyond their stay in Greece
- Following up with social media project lead, attend meetings and functions as a link between the communications team and the team in Greece
- General coordination tasks and responsibilities as needed, and playing a proactive role in the management team’s joint effort to steer and enable IHA’s work and projects
Applicant Profile
Essential:
- Willing to relocate to Thessaloniki, Greece
- Experience with in a grassroots/volunteer-run organisation in the context of migration and humanitarian support
- Strong interpersonal and communication skills
- Strong planning and organisational skills
- Conflict management skills; ability to act as a mediator between volunteer and management teams
- Broad intercultural competence and ability to connect with and motivate people
- Strong knowledge and understanding of the refugee/humanitarian context in Greece
- Excellent command of English
- Strong interpersonal work ethic and hands-on mentality
- Highly-motivated and passionate about IHA’s work
- Adept at working in variable context, comfortable with unpredictability and change
- Well-developed computer skills, digital problem solver
- Driving licence (class B) valid in Greece. Confident driving regularly a 7-seater or a van
- Must be eligible to legally reside in Greece (IHA is not able to sponsor visas)
Desired:
- Experience with social media and online community management
- Proficiency in Greek, Arabic, Kurmanji, Farsi, Sorani, Badini, German, French
Our offer and conditions
- An opportunity to work for an important and meaningful cause as part of a dedicated team
- 40-hour work week, Monday-Friday
- Time-off policy in place
- Stipend for living expenses
- Additional expenses covered include transportation to and from work, prepaid SIM card, and additional allowance for time-off expenses
- Private room in shared accommodation in Thessaloniki city centre
How to apply
IHA is an equal opportunity employer. We encourage applications from a diverse range of backgrounds and experiences, and are committed to create an inclusive environment for all team members.
Apply by Sunday 7th April by filling in the application form on our website and sending the following documents to vacancies@iha.help:
- CV (max 2 pages, PDF)
- Example exercise for a focus group with volunteers (max 2 pages, PDF):
- Develop a plan for a focus group session with the international volunteer team (including different activities and/or discussion points) based on the assumption that the current team is facing one of the following scenarios which you would like to address:
- Difficulty understanding boundaries with visitors (Code of Conduct available on our website for reference)
- Lack of effective communication culture between managers and volunteers
- Develop a plan for a focus group session with the international volunteer team (including different activities and/or discussion points) based on the assumption that the current team is facing one of the following scenarios which you would like to address:
As part of our safe recruitment policy, all successful candidates will be asked for contact details of at least two professional references and will need to submit a police record check prior to commencing their role at IHA.
Interviews will take place on Friday 12th April.
If you have any questions, please contact vacancies@iha.help