Technical Application Manager (100%) At MSF – Holland

Place in the organisation

The Technical Application Manager is a member of the business application team and works closely with the departments using Thinkwise. S/he reports to the coordinator business application (line) and works closely with the business owners in the departments.

Objectives of the position

The Technical Application Manager is the sole point of contact for the applications built in the Thinkwise environment in the organisation and ensures that the applications run at peak performance and as efficiently as possible, from the end-user experience to integration with enterprise back-office functions (database, ERPs and SaaS cloud functions).

Main Responsibilities

The technical application manager manages the overall lifecycle of the Thinkwise applications which include:

Operations and maintenance (run)

• Correction of functional errors/bugs;
• Administration (creation new users, missions, access rights);
• Escalat ion of issues to service provider and/or IT infrastructure;
• Software updates and communicat ion of the impact of the same to stakeholders;
• Production and sharing of regular operational reports of the applications.

Support to the users (support)

• Helpdesk for the users;
• briefings, on-board and training of new users;
• Maintenance of the application ’s webpage/documentation;
• Regular webinars and produce tutorial videos for the users.

Version Control and upgrades (build):

• Inventory of user stories and requirements from stakeholders for improvements;
• Improvements on existing functionalities, based on backlog;
• Documentation of changes;
• Scrum Lead for complex additional functionalities:
• Plan ning of development sprints (project, Business Case, budget)
• lead of development sprints with the required stakeholders.

Organization and Communication

• Follow-up of costs and report on the performance of the application;
• Organize the meeting related to application: technical meeting, business meeting;
• Chairs the technical meeting;
• Ensure the backup support skills in the team is maintained.

Candidate profile

• At least 3 years’ relevant experience as web designer and developer, preferable/also with Microsoft Power Applications.
• Experience with ThinkWise software and/or other relevant low code building platforms.
• Familiar with the Agile project management approach.
• Knowledge of:
• Issue tracking and agile project management tools (Jira or similar)
• Ticketing systems (Elixir or similar)
• SQL
• Web development languages (HTML5, CSS, JavaScript and/or other relevant frameworks)
• Azure cloud services and DevOps (nice to have)
• Our working language is English so fluency in English is essential; French would be an asset
• Required competencies:
• Analytical Thinking
• Results and Quality Orientation
• Service Orientation
• Planning and Organising